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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Latest version of ILLUSTRATOR will not open How do I download previous version

    I can't get latest version of Illustrator 2019 to open up and function. I keep getting this) There is not enough memory to ... appearance of an object. . I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it? Mac OS Mojave iMac---Processor…

    1 vote
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  2. Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.

    All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to…

    3 votes
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  3. I have to keep re-activating fonts

    For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -

    4 votes
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  4. Can't open a second illustrator file by double clicking

    If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.

    it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.

    1 vote
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  5. Double-click open ai file results in error but dragging in works

    When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."

    However when I drag and drop the file into Illustrator it opens no problem.

    This error started happening in the last few days.

    Please advise.

    1 vote
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  6. Illustrator and InDesign take forever to load

    Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest…

    2 votes
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  7. .ai Files Auto-opening in After Effects

    Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.

    1 vote
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  8. Illustrator won't open

    1) OSX 10.4.3
    2) Illustrator 23.0.2
    3) Open application
    4) Bounces twice in dock, then dies with no error.

    Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.

    Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.

    1 vote
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  9. MAC: System has run out of memory and force quits - Activity Monitor shows > 100GB

    After launching Illustrator it will force quit with an error message "your system has run out of application memory." I have 8GB of memory and no other applications are open or running when I launch Illustrator. I am noticing in the activity monitor that illustrator is using a large amount of memory, extremely higher that usual. This started happening a few days ago and I have no changes to my OS or updates to Illustrator CC

    25 votes
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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. On windows, illustrator freeze when launching the app.

    When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
    I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.

    2 votes
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  11. Illustrator 23.0.1 hangs on start up

    Tried launching Illustrator this morning and it just keep hanging on start up. Blue spinning wheel. I tried uninstalling, and then reinstalling the app, but still hangs.

    Processor: AMD Ryzen 5 1600X Six-Core 3.60 GHz
    RAM: 16 GB
    Windows 10 Pro

    2 votes
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  12. Opening file with multiple envelopes crashes Illustrator CC2019 23.0.1

    Opening the file I included will crash CC2019 every time.

    Illustrator CC2018 opens the file without a problem.

    Expanding the envelopes will stop the crashing in CC2019.

    If you delete one of the two layers in the included file, there's only one envelope left and CC2019 opens it without a problem.

    Operating System macOS Sierra 10.12.6

    1 vote
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  13. Illustrator will not open a second file from Bridge, or In Design (edit original)

    ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
    This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.

    2 votes
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  14. Takes about 15 minutes to open/unfreeze

    Since the last update 22.1 it takes about 15 minutes to open...
    I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.

    My system:
    Windows 10 Pro
    Illustrator CC

    Hopefully you can help

    7 votes
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  15. 1 vote
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  16. Illustrator won't open and I have to force quit every day 8 t0 10 times

    Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.

    1 vote
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  17. Blank window opens when starting the application. Closing the window, the application closes too

    Hello !

    I just have the problem when launching the apps, there is a blank window appearing . If I close the window, the application is just closed too, error's image attached.

    It just happens on this PC, it works normally for others.

    I've already tried to reinstall the Creative Cloud and all the apps but nothing works.

    Have anyone faced this issue, please help! Thanks a lot!

    2 votes
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  18. "open file"

    Illustrator won't open more than one file.

    With version 23.0.1, Illustrator will permit to open only one single file. The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
    I'm running Illustrator CC (23.0.1 64-bit) ond Windows 10 Enterprise (10.0.16299).

    THX for fixing this!

    4 votes
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  19. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

    1 vote
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  20. Extreme long open of 2017 illustrator seem to stop on perspective plug-in

    Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

    3 votes
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