Bounding box suddenly disappears using Selection Tool

Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, togglingthe quick key, has no effect though t changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.

Sound familiar to anyone else?

52 votes

Anonymous shared this idea · Mar 17, 2018 · Report… · Admin →

Completed (Comments Open) ·

AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded · Aug 22, 2019

I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

Show previous admin responses (3)

Done (In Beta) ·

AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded · Jul 4, 2019

Hello,

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

Regards,
Ankit Goyal
Illustrator Team

Planned ·

Ashutosh Chaturvedi responded · May 29, 2019

UPDATE:

Through this bug we are tracking an intermittent issue that goes away when we switch document or force redraw of the entire document area e.g. changing size of a docked document panel.

Please help us validate the hypothesis by doing a resize of document area as shown in the attached bounding_box.gif. this shall help us make a correct fix of the issue. Once done please add a comment so that we know if the workaround worked for you. Looking forward to your feedback.

Other Variant of the issue:

Some customers have the show bounding option off – not sure it it was intentional on their side. This can be corrected when you do a Hide/Show Bounding Box in menu or Shift+CMD+B (CTRL on PC)

Added To Backlog ·

Anish Kumar responded · Apr 16, 2019

Thank you for reporting the issue. We have added the issue to our backlog

An error occurred while saving the comment

Anonymous commented · March 22, 2019 7:11 PM · Report

support trashed my preference. works fine now.

Submitting...
Anonymous commented · March 18, 2019 4:47 PM · Report

SAME PROBLEM AFTER MOST RECENT UPDATE. I find i'm now having to hold ctl to view the bounding box....

Submitting...
Terry commented · March 18, 2019 5:03 AM · Report

bounding box for text wont allow me to reshape it to make it larger and fit the page.... ???? HELP!!!!

Submitting...
Heidi Haines commented · March 5, 2019 3:22 AM · Report

Thank you Mike L!! That was it. I had accidentally pressed the keyboard shortcut for hide edges, because Command H (which hides other apps and I use it all the time) hides edges in Illustrator on a Mac. Not sure about PCs.

Submitting...
Anonymous commented · February 26, 2019 3:27 AM · Report

SO FRUSTRATING!! ADOBE PLEASE FIX THIS!

Submitting...
Mary commented · February 26, 2019 1:25 AM · Report

Crazy...I did this: turned on the smart guides (which drive you crazy) in View, then turn off. Now, voilá, I can see the direct selection anchors.

Submitting...
Anonymous commented · February 22, 2019 5:57 PM · Report

Please, make it easier ti grab the bezier handles! I do not see the point in keeping them so small!!?

Submitting...
C. commented · February 22, 2019 5:00 AM · Report

So broken!

Submitting...
Afton Fairchild commented · February 22, 2019 2:07 AM · Report

Ugh, I am in the same boat. I am restarting every few minutes at this point and wasting so much time, not to mention getting extremely frustrated due to looming deadlines and increased work time!

Submitting...
Anonymous commented · February 21, 2019 7:23 AM · Report

Working with text nearly impossible. Can no longer create a bounding box that works. I have abandoned projects and started new ones; quit Ai and reopened multiple times -- but the bug just keeps getting worse. Help!!!

Submitting...
barb commented · February 20, 2019 4:09 AM · Report

This worked for me:
Cmd/Ctrl+Shift+B or Go up to View and click Show Bounding Box to bring that feature back

Thanks for the help!

Submitting...
adam commented · February 19, 2019 11:43 PM · Report

I am also experiencing this as well as many other bugs in the new updates. Seriously Adobe, I love you but stop with all the updates and bugs, just be reliable and don't suck!

Submitting...
Anonymous commented · February 19, 2019 11:13 PM · Report

I am also having the same issue! I tried force quitting Illustrator and restarting it, but that did nothing. Restarting my laptop seems to work for a little while, but the issue always starts up again. This is very frustrating!!

Submitting...
So (sic) Offit commented · February 14, 2019 8:21 PM · Report

this entirely sucks

Submitting...
Mike L commented · February 14, 2019 2:23 AM · Report

VIEW>SHOW EDGES
Ctrl+H (win)
Apple+H(mac)

Submitting...
Chris Lucente commented · February 9, 2019 12:57 AM · Report

When I select a stroke with the Select Tool (V), the horizontal bounding box nodes are no longer available, making the scaling of a stroke not possible like it used to be. Is this a bug, or is this a preference setting that just needs to be fixed? Please advise. Until then, my workaround is using the Free Transform Tool. My co-worker (another graphic artist) does NOT have this issue and still has the side nodes, so he can still grab the sides and elongate the stroke from either side (like a shape). I suspect he may be running a slightly older version of Ai though...Any help/insight would be much appreciated. Thanks! Chris

Submitting...
Schneider commented · February 8, 2019 5:54 PM · Report

(Bounding Box is set to visible)

I noticed to often right now — also after resetting illustrator completely multiple times — If I want to select a Text Box or other shape/object Illustrator don't select it and don't show any Bounding Box. (Again Bounding Box is set to visible and turning it off and on don't fix the problem).

Submitting...
Anonymous commented · February 5, 2019 11:33 PM · Report

Pleeeeeeeease fix this.

Submitting...
Leona Hutchens commented · January 31, 2019 1:04 AM · Report

Adoble Illustrator 2019. The bounding box feature is not working.

Submitting...
Blobsterman commented · January 25, 2019 12:34 AM · Report

Cannot select anchor points in Adobe CC2018. Marquee select does not work, turning bounding box off and on does not work, all elements and layers are unlocked ... software is unusable with this bug.

Discovered workaround:
Quit Illustrator and then reset preferences by restarting and holding down shift option command (Mac). Still couldn't select anchor points in existing document, but I created a new document and copied and pasted existing artwork into it and anchor points worked as they should.

Submitting...