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New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)

I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB

Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.

I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.

NOTE: This issue happens on Microsoft Windows as well

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Kyle shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.


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  • Brooklyn Barlow commented  ·   ·  Flag as inappropriate

    I do not believe this has been fixed. I am using 23.0.3 and having the same issue. It cannot finish preview. Then Everything goes white. My file is now ruined as even opening in older versions of AI it still does not return to the way it should be.

  • Gregory Yiannaki commented  ·   ·  Flag as inappropriate

    I still have the same problem... It worked for a month and after that.. i am working with the old version...

  • mario kanno commented  ·   ·  Flag as inappropriate

    It´s a shame Mr. Ashutosh Chaturvedi, Sr. Quality Engineering Manager. Your beautiful green answer "COMPLETED" was posted in nov 2, 2018. And, after about a year, the crashes keep going on all over the world.

    Adobe. Make It an (BAD) Experience.

  • Edwin Caba commented  ·   ·  Flag as inappropriate

    Buenas noches, aun Illutrator 2019 esta causando mas problemas algunos ya esta corregido pero algunos no, en abro el illutrator y abro algunas ventanas y trato de serrar una de las ventanas de diseño lo que hace es que todos el programa se sierra, así que no vale la pena seguir usando la ultima versión de illutrator 2019 es mejor usar illutrator 2018
    y aun lo es actualizado y chupa memoria mas que cualquier programas me consume el 95% de la memoria y casi se frisa

  • Olu Mo commented  ·   ·  Flag as inappropriate

    i am using version 23.04. mac OS Mojave. all of a sudden started crashing! what gives?! sent several crash reports to no avail. please rectify!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I get this message daily now and contact adobe every time. each technician does some file deletes and renames files. This issue is not resolved, surely with the amount paid for the software, this should be resolved already?!?!?! so frustrating, I'm loosing clients here because I cannot complete work!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I found this worked for me. I had all the same problems as stated plus really slow type work.
    I went in and threw out EVERY pref file for EVERY version of Illustrator I had. It seems legacy pref
    files are continued over. Let Illustrator rebuild a new prefs file. Reset all you pallets, etc. It's a pain in the **** but my Illustrator has been flying ever since. I will probably work with Photoshop and In Design also.
    I noted where the prefs files came from in BOTH system and User Library. Put in trash (Do Not Empty)
    Let Illustrator rebuild my prefs, restarted and when everything worked. emptied the trash. GOOD LUCK!

  • Jeff S commented  ·   ·  Flag as inappropriate

    Running into this issue with the new version 23.0.3 . Please advise.

  • CFanelli commented  ·   ·  Flag as inappropriate

    I've been having numerous issues with Illustrator 2019 in all of it's iterations. All of the big issues I'm having, which I'm also seeing on forums as marked Completed, are still present in v23.0.3. I cannot get anything done.

    High Sierra 10.13.6
    iMac 2017, 3.5 Ghz i5, 32GB
    Radeon Pro 575 4GB

    This is ridiculous and unacceptable...Come on Adobe!!!

  • Amma commented  ·   ·  Flag as inappropriate

    Just had this issue happen on my iMac. Can't even trace more than two lines before it says "cannot finish previewing". I have more than enough Ram, so I don't get it....it worked fine yesterday!

  • Anonymous commented  ·   ·  Flag as inappropriate

    true!fixes updates crushes. these software are overpriced compare to the quality.

  • Fraser Smith commented  ·   ·  Flag as inappropriate

    This issue still exists in 23.03 (among many, many others). These latest builds of illustrator are a complete balls up - and do not deserve the costly subscriptions. Have reverted to CC 2017 as that works infinitely better.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Just had this issue occur over the past few days, updated to the latest version tonight (23.0.3), but it's still happening.

  • Pezku commented  ·   ·  Flag as inappropriate

    Still struggling. Old files won´t open properly, or at all. "Can´t finish previewing" is always on screen. Sudden crashes occur when opening larger files. CPU at full. Fans yelling. Do something or lose my tiny payments for Vectorworks instead. ****** ****.

  • Tatiana Piot commented  ·   ·  Flag as inappropriate


    I do have the problem too. My illustrator crashes 15 times a day.
    I op en 1 vectorfile and is takes 230GB of memory.

    Illustrator CC 23.0.3 ( updated to his ons, because it said this will fix it )
    MacIS Mojave 10.14.4
    3,2 GHz Intel Core i7
    Mac mini 2018
    32GB memory

    What's the latest new about this bug?

  • Gregory Yiannaki commented  ·   ·  Flag as inappropriate

    Hello, i have this problem too.

    My configuration :

    illustrator CC 23.03
    mac OS mojave 10.14.4
    iMac 21.5 inch late 2013 - 3,1 Ghz Core i7

  • Anonymous commented  ·   ·  Flag as inappropriate

    my configuration :

    illustrator CC 23
    mac OS mojave 10.14.3
    macbookpro 15-inch 2018 - 2,2 Ghz Core i7

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