New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
426 commentsComments are closed
Hello from 2020. Not fixed.
I had the same issue on my Apple Macbook Pro (OS Mojave) when using any version of Adobe Illustrator. I went onto Adobe help centre and did an online chat with an agent who logged in remotely to my computer and fixed some files and renamed and deleted a few things, been working ok since.
24.2.2 version crashes automatically. please help
Illustrator crashes while opening other files automatically. Also many times getting can't finish preview while working on linked PDF file only. see attachment, please provide solution.
Please update Adobe! Illustrator crashes every day... Also sometimes it will not let me switch between documents. Even though the indicator says that I switched between files, the screen remains the same.
I lost a surface pattern design on 24.2.1 also, as well as spent all of July 4 frustrated and mad as **** at the constant crashing and rebooting that, in the end, did me no good.
This is happening again with the 24.2.1
Steve Gehring commented
agree... mine crashed 2 times today and lost 30-40 min of work
Illustrator v24 (2020) quits every time I want to do something in the open file after installing new Suitcase Fusion.
This is happening again with the 24.1.1 update.
Aman Baitha commented
Hi everyone ,
There are some troubleshoot steps that you can perform inorder to improve the performance of the application
I have listed for MAC
1. I recommend you to reset the preferences of the application .
Open go to folder >>>type ~/library>>Check for the preference folder and Delete the latest setting for the adobe illustrator 24.
2. check with the fonts.
click on spotlight and find the font book and validate all the fonts if you find any corrupted Please remove all the fonts or move your system fonts and user fonts to the desktop
how:- click on go to >>Go to folder
***~/library>>>font ****user fonts
How are using the suitcase fusion Please remove or uninstall the application and remove the framework.
4.Wacom tablet:-Please uninstall the wacom tablet and remove the framework of wacom tablet from the user folder ~/library
5.Still you are facing the issue check the application performance in the root account.
6. For more help you can connect with me on my Email:-email@example.com
I just installed version 24.0.1 and this is happening to me. Illustrator is basically unusable for me right now.
Alex Wilkins commented
I am on v24 and just ran into this issue after updating.... This seriously hinders my ability to use Illustrator/make a living. PLEASE FIX!!
Problem has not been fixed even on Oct 2019.. What is Adobe doing actually?? I've 23.0.2...don't get why ths problems occurs so frequently... I'M A LOGO DESIGNER... & such recurring problems decrease my productivity... Reply ASAP ADOBE!!
23.0.6 still cannot place large images
After months of this happening to me, someone suggested I uninstall Mojave on my mac and install HIgh Sierra... no crashes since
Andre Azevedo commented
I am using 23.0.6 and it is still happening
I noticed few bug fixes with Illustrator v23.0.6 update but it's still bogging my machine down. My work machine runs on i5-9700k (6-core) 3.70ghz processor, 32GB RAM, and RTX 2070 graphics card. I was forced to downgrade to v22.0 and now it runs 30-40% better! Why is that? We use Illustrator for 90% of our workload here. I've used Adobe products since 1995 and I've never been so frustrated with Adobe products. Really disappointed.
Yves Cully commented
Nothing changed in fact... Still crashes mores than 6 times per day... With 64 Gb RAM still "not enough memory" message !!!
And what is weird is that I have no problemes on MacBook pro 2009 with only 8Gb Ram... Strange.
So, let me know when you'll able to fix that, i'm loosing faith in Adobe.
I think Adobe is releasing new versions with no bug fixes but to test the patience of their customers. I do development for the Adobe products and it sucks.
I think either shut off or have a good develoeprs at your end to really fix this issues.