New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM)
I'm working on macOS High Sierra 10.13.6
3.5 HGz 6-Core Intel Xeon E5
Mem 64 GB
Graphics AMD FirePro D500 3072 MB
Since updating this morning, Illustrator has consistently crashed. At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing" –– and then every time I try to switch out of outline-mode, it fails, and brings up the same dialog box, and I have seconds before it crashes altogether.
I'm able to still save and close the file. But when I try to re-open it, it says it does not have enough memory and that I can't open the illustration. When I quit Illustrator, and re-open it, then it works. Then the outline mode issue occurs, and I have to restart again. I'll try a CPU reboot to see if that helps.
NOTE: This issue happens on Microsoft Windows as well
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Tatiana Piot commented
I do have the problem too. My illustrator crashes 15 times a day.
I op en 1 vectorfile and is takes 230GB of memory.
Illustrator CC 23.0.3 ( updated to his ons, because it said this will fix it )
MacIS Mojave 10.14.4
3,2 GHz Intel Core i7
Mac mini 2018
What's the latest new about this bug?
Amy MacLennan commented
What am I supposed to do?????????????
Gregory Yiannaki commented
Hello, i have this problem too.
My configuration :
illustrator CC 23.03
mac OS mojave 10.14.4
iMac 21.5 inch late 2013 - 3,1 Ghz Core i7
E. Graham commented
So I am running Windows 10 and am having the same issues.
I have uninstalled and reinstalled.
Intel(R) Core(TM) if-4440 CPU @3.10GHz
Windows 10 Home v 1803 OS build 17134.648
Here is a link to the to the screen:
my configuration :
illustrator CC 23
mac OS mojave 10.14.3
macbookpro 15-inch 2018 - 2,2 Ghz Core i7
Hello, i have this problem to... it's not fix for me. Really frequently...
Same Issue. Please get this fixed Lads ! Plenty of votes now and frequent comments on the issue.
This worked for me: Edit > Preferences > Performance > GPU Performance (deselect)
...although it shouldn't have to be this way.
Thanks to Anonymous on 3/19/2019
Fernando Zamora commented
illustrator 23.0.3 continually crashing opening some illustrator files, if they have a missing font. this is incredibly frustrating
I've had the same issue with Illustrator as well. I'm on version 23.0.1.
I have not solved the problem, but I've found a workaround to prevent this (at least it worked for me, YMMV) - I also have not read every comment, so this may have already been said.
Edit > Preferences > Performance > GPU Performance (deselect)
Hopefully this works for you as it did for me!
I still have this issue Adobe and it's frustrating.
I have reinstalled twice and it started "Can't Open Illustration" started popping in my 22.1
Now i have the 2019 CC and the problem hasn't been fixed.
I have the same issue and the latest update
Jim Lyons commented
Possible fix: Under the CC menu, choose Manage > Uninstall, and choose to delete preferences, then reinstall. Previously, Illustrator would tear through memory in, like 5 minutes, even if it was idle. It's been open now for half an hour and there's no problem.
Jim Lyons commented
Same problem. Simply opening Illustrator CC 2019 v. 23.0.2 on my iMac (Sierra, now upgraded to Mojave) causes memory use to go through the roof -- 60+ GB compared with < 1 GB for everything else (InDesign topping the rest at about 800 MB). Curiously, I have Illustrator v. 23.0.2 on my MacBook Pro (High Sierra, never upgraded) and it functions fine. With so many people reporting the same problem, one would think the problem is not specific to any particular user; but maybe it's specific to users with certain setups (e.g., installed utilities).
same as everyone and I see no fine anywhere online, ANYWHERE. my MacBook Pro is 3 days old. illustrator is LITERALLY the only thing on it. FIX THIS. I have so much homework due hahaha
Amy E commented
I, too, am having major problems with Illustrator CC 23.0.2 I am unable to save my documents. I have tried everything. Like everyone else here, I need to get work done and I have wasted hours trying to fix this. My MacBook Pro is very new and fully up to date. Help!
Still having glitches and crashes with 23.0.2 since last update! What is going on?!?! It's frustrating and tiresome!
I just got this problem, just save the file, and reopen. you won't lose your work.
I have wasted an entire afternoon as a direct result of updating from CC 2018 to CC 2019. Your new programs crash, are you aware? I have a brand new iMac and it's fully loaded, so no excuses. How could you possibly push this out to the public with such obvious errors? I'm not only an Adobe die hard, but a stock holder, and this is beyond disappointing. I guess my question is this: should I trash everything and re-upload CC 2018 or is there an actual fix to this "out of memory even though you have 16GB of RAM" problem? Thanks
I just updated to CC 23.0.2 and it still crashes after a couple minutes telling me all of my memory has been used up. What else do you have Ashutosh?