What can we fix in Illustrator? Vote for or report a bug.

White is now yellow

All my colors with todays 10/16/18 update have shifted and have lost their embedded color file. (When opening previous work). My white swatch is yellow. But when placed in Indesign it is white as well well as the color makeup 0000. Hiw can i fix this?

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Jennifer shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

45 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    It did not work for me either, but then I chose the Emulate Addobe Illustrator 6.0 color seting (first one). And this is the only mode in which the illustrator has a normal white color.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Gowrishankar Bavini - Go to Edit -> Color settings -> Settinngs -> Monitor color.

    Well, nice try. It doesn't work for me (Win7), and was actually one of the first things I looked at. I only wish it was that easy. I believe it will come down to a corrupt resource file being created at installation in certain conditions.

  • Gowrishankar Bavini commented  ·   ·  Flag as inappropriate

    Go to Edit -> Color settings -> Settinngs -> Monitor color.
    or
    Shift+Ctrl+K and change settings to monitor color and click OK,

    this will solve your problem.

    later you can go to the same settings and choose any color profile, yellow color won't come back.

    I hope this answer will solve your problem.

  • Jon commented  ·   ·  Flag as inappropriate

    I have this bug popping up too. Windows 10, updated 10/20/18.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Tried everything. I am shure that Adobe support dont have idea how to fix this. Thats why there is no answer..

  • Andrea commented  ·   ·  Flag as inappropriate

    I gave up and reverted to the prev version of Illustrator. So much for Adobe support! I also posted this on their support site and no response there either.

  • Colin commented  ·   ·  Flag as inappropriate

    I think we don't need contacts or steps. We need Adobe staff fixes the issues ;)

  • Andrea commented  ·   ·  Flag as inappropriate

    Yes I'm on Windows 10. We pay enough money for these apps, we should be getting support with way quicker response times! It is a new release bug after all...

  • Jennifer commented  ·   ·  Flag as inappropriate

    Adobe, please look into this color issue. Seems that everyone is having issues and the only post that helps is for people on MACs.... But what about the fix for some of use who are on WINDOWS 10.

  • Jennifer commented  ·   ·  Flag as inappropriate

    Still looking for answer for Window 10. Seems to be pkenty of answers for Mac. Its really hard to colorize art work when white is yellow and all the other others have shifted as well.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Stefanie: This fix i tried serveral times, but no luck. It appears to be something with the colorprofile.

  • Stefanie commented  ·   ·  Flag as inappropriate

    I FOUND A FIX EVERYONE!! HERE ARE THE STEPS:

    • Save your work and quit Illustrator

    • click on finder and choose Go at the top

    • and then choose Go to folder

    • type ~/library

    • choose ok

    • choose preferences

    • choose Adobe, then choose color

    • there is a file named " aceconfigcache2.lst "

    • move that file to desktop

    • Then launch Illustrator and check if it works now

    • If so, move file to trash and purge

    Hope this helps!! :)

  • Andrea commented  ·   ·  Flag as inappropriate

    Me too!! Can we revert somehow to the older version until this is fixed!! ADOBE WHERE ARE YOU!?

  • Stefanie commented  ·   ·  Flag as inappropriate

    Me too!! All my colors are dull in my workspace, they print correctly, but this is not good when designing. Anyone have an idea how to fix? Trying to chat with Adobe about this now...

  • TracyB commented  ·   ·  Flag as inappropriate

    I have this problem also, everything from previous files and anything new appears off white, very off putting as I have to continuously check that the colour is correct

  • fred capoo commented  ·   ·  Flag as inappropriate

    Same thing for me today 10/18/18, updated to CC2019, in illustrator all white elements and grey are a bit yellowish, workplan is pure white, color options are ok.

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