illustrator save as PDF bug - v24.0
i have a problem with the new version of illustrator 2020 (v24):
if i save a file as PDF i am not able to open it or preview it
- see the test.pdf how all pdf files saved under illustrator v24 looks for me...
System: iMac Pro 2017 - Mojave 10.14.6
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue.
2)Kindly also share the presets(if any)/settings of the “Save Adobe PDF” dialog that are used to save the PDF file.
Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.
Thanks and Regards
Marisa Santos Pinto commented
I have the same problem and it goes away if I restart illustrator., then I can save a few files to PDF but after a while they save like the examples given here by other members.
your solution of reinstalling Illustrator 2019 totally worked for me as well.
I had also deleted this version recently and, thinking back, I believe that is when this issue began.
I am getting same error, and noticed it after spending an hour saving pdfs as usual. my pdfs look like the attached.
joe rozsa commented
Okay... interestingly enough, I reinstalled the 2019 version so that I could get my work done. Everything in that version works well. In my email a fellow Illustrator user commented that he also reinstalled 2019, then tested making a PDF out of 2020 and it worked. Well... I too tried it, and it works. The only thing different that I didn't do was delete the 2019 version like Dennis did. There is an option to delete older versions when updating programs... I would not check that box. Let both versions live on you machine if you have the space to do so. Thanks Dennis!
dennis pongs commented
reinstalled the 2019 version of illustrator to work - testing with v.2020 the PDF save was running again - i deinstalled the v.2019 again --> the error is no more showing.. maybe the first deinstallation of v2019 cancelled some files needed for export.
joe rozsa commented
I too have this same issue with the 2020 version. Looking at the things you asked a previous poster for I can tell you that I've tried the following:
Save as PDF with no special or custom settings (anywhere)
Save a copy with no special or custom setting (anywhere)
Doing the above to a local drive and an external drive.
The file I was trying to PDF is very basic. Black only. I'm running MAC OS 10.13.6
The result I get regardless of what I do with and without custom settings is attached.
I don't need to tell you that this is a serious problem. 80% of my day is spent in Illustrator.