illustrator save as PDF bug - v24.0
i have a problem with the new version of illustrator 2020 (v24):
if i save a file as PDF i am not able to open it or preview it
- see the test.pdf how all pdf files saved under illustrator v24 looks for me...
System: iMac Pro 2017 - Mojave 10.14.6
I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Gustavo Forastiere commented
Using version 26.0.2 and having this problem but partially. My layouts consist of one or two enveloped images that display fine, but an embedded image that I just place and embed, is not displaying after I save the file as a PDF. I save it as [Smallest File Size] or other; it doesn't matter. What is preventing that embedded image (vector or raster) from displaying correctly? Thank you
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Pat commented
So you say you fixed it for 24.1.2 but again you spoiled for the latest version. I need my job done and I can't save to PDF because it's empty! How can I pay 36 euros for something that keeps crashing or doesn't work properly. Please fix this bug for yesterday, cheers
iMac, latest OSx running
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Mario commented
dear Admin. I have the same problem with my illustador V24.2.1 I did try to fix but my version already is update. I need to fix the problem. howcan you help me?
mario -
tay commented
Illustrator keeps opening up again to view after saving changes - how do i stop this from happening, about to rip my hair out :'-)
if i save and close i dont want to open again please help!Thank you
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loosetheory commented
I installed Beta 24.1.2 Build 4 and the PDF save problem still exists for me. I just get blank PDF.
Any suggestions?
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matt commented
Hi, having problems with the new version of illustrator 2020 (v24):
if i save files from AI to PDF my designs aren't there and are replaced with text "this is an adobe illustrator file saved as pdf context.. etc etc.."
Please help,
Best,
Matt -
Marisa Santos Pinto commented
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Marisa Santos Pinto commented
I have the same problem and it goes away if I restart illustrator., then I can save a few files to PDF but after a while they save like the examples given here by other members.
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Anonymous commented
@joe rozsa
your solution of reinstalling Illustrator 2019 totally worked for me as well.
I had also deleted this version recently and, thinking back, I believe that is when this issue began.
Thank you! -
Corissa commented
I am getting same error, and noticed it after spending an hour saving pdfs as usual. my pdfs look like the attached.
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joe rozsa commented
Okay... interestingly enough, I reinstalled the 2019 version so that I could get my work done. Everything in that version works well. In my email a fellow Illustrator user commented that he also reinstalled 2019, then tested making a PDF out of 2020 and it worked. Well... I too tried it, and it works. The only thing different that I didn't do was delete the 2019 version like Dennis did. There is an option to delete older versions when updating programs... I would not check that box. Let both versions live on you machine if you have the space to do so. Thanks Dennis!
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dennis pongs commented
reinstalled the 2019 version of illustrator to work - testing with v.2020 the PDF save was running again - i deinstalled the v.2019 again --> the error is no more showing.. maybe the first deinstallation of v2019 cancelled some files needed for export.
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joe rozsa commented
I too have this same issue with the 2020 version. Looking at the things you asked a previous poster for I can tell you that I've tried the following:
Save as PDF with no special or custom settings (anywhere)
Save a copy with no special or custom setting (anywhere)
Doing the above to a local drive and an external drive.The file I was trying to PDF is very basic. Black only. I'm running MAC OS 10.13.6
The result I get regardless of what I do with and without custom settings is attached.
I don't need to tell you that this is a serious problem. 80% of my day is spent in Illustrator.