Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
387 results found
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Swatch border line problem.
AI 21.1.0 (64bit) Windows 10, macOS Sierra
When I apply custom bitmap swatch at object, unexpected border line display (it occurrs even in default vector swatch).
And export it to PDF, border line still exists.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
100% black will not output to film as 100%
Came across this same issue now using CC 2017 but was able to isolate it. Customer file in CMYK color space, black at 100% nothing in the document except a 100% black rectangle. Illustrator reports 100% black but when output to film black is approximately 80%. Copying the entire content to a new document the output is at 100%. Using the original document and changing the color panel to grey scale black is 100%. Changing back to CMYK black is also 100% black. Placing the file into another dicument also produces 100% black. The latest file was created in CS6…
1 vote -
User guide correction
Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!
1 vote -
Can't save color themes even when signed in
I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.
1 vote -
Can't Switch Document Color Mode from RBG To CMYK
When trying to switch document color mode in an opened document it will not switch the color mode.
0 votes -
Pattern Swatches Shift when Copied & Pasted
Copying and pasting a pattern filled object or text, especially when pasting into a new document, should not shift the pattern. This causes many issues when passing files to others.
0 votesGenerally this behavior is controlled by the option, Preferences > General > Transform Pattern Tiles.
However the positioning of a pattern inside of an object is controlled by the origin point of a specific document, the 0,0 position on rulers, which may differ in different documents. Ai recalculates local coordinates on paste, preserving the look of the pattern, but if you change the origin later, the pattern will shift.
Please comment back if toggling this option does not work for you.
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Shapes won't change to colours saved to Libraries
I have multiple colour palettes saved in my Libraries which I will use through Illustrator/Photoshop/Indesign. Frustratingly, as I am in the middle of working on a design using basic shapes (rectangles, ellipses etc) and go to change the colour of that shape by clicking on a shade within my libraries it will not change! The shape will change colour when using colours from the swatches palette always. I end up having to quit Illustrator and restart it then colours from my library will work again.
0 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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