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Illustrator (Desktop) Bugs

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
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1124 results found

  1. Gradient expand in to separate colors when i'm trying to export files in EPS 10 in illustrator 23.1.1 version

    macOS Mojave,
    Processor: 2.3 GHz Intel Core i7
    Memory: 16 GM 1600 MHz
    Graphics: Intel HD Graphics 4000 1536 MB

    when i'm trying to export files in EPS 10 in illustrator 23.1.1 version all the objects filled with gradients are automatically expand in to separate colours and just because this EPS file size are increases.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. File > Place svg: altered shapes

    In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.

    The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a…

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Open/Import svg into illustrator

    The line weights of imported svg files into Illustrator 24 come in heavier than the same svg imported into Illustrator 23.

    One example: Line weight of drawing in Ill 23 is .529 pt. Same file opened in Ill 24 is 1.5 pt.

    Windows 10

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Exporting SVG: font name doesn't match system name of font - SVG text doesn't look as aspected

    Hi,

    this is a real issue ... :

    https://graphicdesign.stackexchange.com/questions/27238/preserving-font-type-in-illustrator-svg-file

    imho important to solve.

    thx

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  5. PDF options do not work

    --> This is a serious bug!
    Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selected

    Nvidia 980 / mac pro 2010

    1 vote

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  6. Importing: An unknown error has occurred.

    Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.

    1. I am on Mac OS10.14.6 and AI 24.0
    2. File import, select file, checking import options, selecting which page/artboard and the place.
    3. It should place the art but
    4. instead deadlocks you from importing any files of any type after that without a hard reboot.
    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
    ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  7. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

    1 vote

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

  8. Settings Import

    I just updated to 24.0 from 23.1 and my settings are not a valid settings file? What gives.

    1 vote

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  9. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

    配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  10. Illustrator Delay in Saving File.

    When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.

    1 vote

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  11. Opening Old AI5.5 files in CS2019

    I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?

    1 vote

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  12. Freezing when saving as SVG

    Recently (last 2-3 days) I am almost unable to save AI files as SVG. Illustrator either crashes completely, or freezes for several minutes. This has never been an issue for me. I'm on a Dell with Intel i7-7700 and Windows 10. I have no issues using Photoshop, FrameMaker, or InDesign.

    I have also been getting an issue with opening AI files and getting an error saying "Can't open file because window is too small", and it randomly shrinks Illustrator to where you just see the file/edit tool bar. I always maximize the window when working. It does this when I…

    1 vote

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  13. PDF Security

    If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.

    1 vote

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  14. Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    1 vote

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  15. Why is illustrator running so slow on my laptop?

    Illustrator runs really slow on my laptop running windows 10. It is provided by my employer and is one of the fastest you can currently buy. Im running 16mb RAM.
    A simple logo takes a minute or more to open. BUT when I take my laptop offline it seems to work alot quicker.
    No such issues with InDesign or Photoshop.
    So Illustrator seems to want to know everything I do and slows my workflow down massively. When I have a complicated peice of work I am waiting five minutes or more for it to either open or save. I save…

    1 vote

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  16. Export to a local folder url beyond iCloud fails to pick up the full url

    When I go File > Export > Export for Screens in Illustrator 23.1.1 (and for quite a few versions now) the local URL in 'Export to:' does not seem to want to register beyond the point at which the iCloud cloud icon appears in my folders. So a folder needs to be fully local on my macbook - otherwise I have to manually look up and type in the subfolders that I want to export to.

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  17. Illustrator CC 2019 Will Not Save or Save As on Mac OS Mojave

    I use a Macbook Pro mid 2015 with 16 GB RAM and Mac OSX Mojave 10.14.4. I just updated from CC 2018 to CC2019 at most a week ago. I wish I could go back, because at least in CC 2018 I could save.

    When I tried saving a file I have already saved before, with this newest version of the program even, it gives me the error message of "file not found." I go and try to open the file, make sure I'm not just working on a different version, and that "file is already open."

    I try to…

    1 vote

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  18. Missing lines in Metafile import

    Importing Windows metafiles gives wrong results, as shown in the example emf attached (puzzle.png shows correct result when Paint opens the file, Illustrator.png shows wrong result in Illustrator).

    I am using version below on Windows 10, but it is not a new or specific issue I think:
    Components:
    ACE 2018/11/29-01:01:42 92.603665 92.603665
    Adobe Linguisitc Library 13.0.0.0
    Adobe Owl 5.2.11
    PDFL 2018/08/23-00:56:13 79.301181 79.301181
    Adobe Product Improvement Program 8.1.0.23.48576
    AdobePSL 79.118652415.1048828 79.118652415.1048828
    Adobe Illustrator 1.0

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Missing embedded graphic upon export

    I am creating a poster in Illustrator. I had a linked .png file that I had converted to black and white to use as a raster texture effect over my vector artwork. I accidentally had set my color mode to RGB when I created the file, so I converted to cmyk. When I had exported to RGB previous to this, everything exported fine. However, when I converted to cmyk, and I tried exporting, the raster image was missing upon export. I searched the web and tried saving the image as a TIFF & relinking, then as a PSD file and…

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  20. Linked multipage .ai documents within Illustrator will not be stored properly anymore if linked more than once

    When you place another .ai file in Illustrator 23.0.6 more than once and with the linked ai. file containing multiple artboards, it will no longer refer to the chosen specific artboards of that linked .ai file for the different placements but replace them all with just one artboard after saving and reopening your file.
    It will replace all the different linked artboards of the one file with the artboard placement which will be most top in layer manager!

    place ai. file in open Illustrator document with a specific artboard
    place the same ai. file in that open Illustrator file with…

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