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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7510 results found

  1. Illustrator v24.1.2 Crashing all the time - operates slow overall

    Illustrator crashing and working slower on my New 2019 Macbook Pro, than my old mid 2014 Macbook Pro. Basic simple functions and my I get the wheel thinking all the time. Adobe hasn't been able to answer any questions. Ive contacted them and Apple multiple times over the past few days. With the computer I bought, it shouldn't have to think at all.

    Please tell me someone knows a fix.

    Current Computer and software specs:

    Adobe Illustrator v.24.1.2
    Catalina 10.15.4
    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8…

    1 vote

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  2. "copy & paste in front" in Illustrator, text is not aligned perfectly

    Our product artist use "copy & paste in front" in Illustrator, the text is not aligned perfectly.
    Please check "2hits test-CC17.pdf".

    Also posted a post in Adobe community. here is the link : https://community.adobe.com/t5/acrobat/text-is-not-aligned-perfectly-in-pdf/m-p/11125264?page=1#M255941

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  3. 非表示にしているレイヤが書き出しをすると表示されてしまう

    1.Details of your operating system and version of Adobe Illustrator
    windows 10 pro 1909 , illustrator 24.1.2

    2.The steps you were taking when you experienced the issues
    ベースの地形図の上にいくつかのレイヤを載せて、表示・非表示を切り替えて何枚かのpng画像を書き出したい

    Your expected result
    

    表示に設定したレイヤのみが表示されているpng画像が出力される

    Your actual result
    

    非表示にしているはずのレイヤが書き出されたpngファイル上では表示されてしまう(イラストレータの画面上では非表示になっている)

    1 vote

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  4. CC 22.1 on MAC OS X El Capitan V10.11.6

    When using the direct selection tool you cannot see what's been selected - the selection doesn't highlight.

    Guides keep disappearing when clicked-on with the selection tool. When you select-all - all the guides disappear.

    1 vote

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  5. Random crash

    Adobe Illustrator cc 2020 is randomly crashing, even if I'm not using it. It's happening at least a couple times a day. I'm using the last version of Catalina in my mac.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  6. no preview of current work

    the preview or where you work does not show rather it simply shows the previous page and does not change

    1 vote

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  7. Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:

    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
    2. Select one of the linked graphics.
    3. Copy and paste into the same file (paste in front makes the issue more apparent).
    4. You will find the pasted graphic is now a different…
    1 vote

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  8. Error Recolor artwork Adobe Illustrator 2020 24.1.2

    In the moment that updated the illustrator to the version 24.1.2, the module of Recolor Artwork doesn´t show the name of the color like in the past version of the software, I need a help with this, I use this module a lot.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. Opening a file within Bridge

    The document “ 2020SUMMER08_09.ai” could not be opened. AIRobin cannot open files in the “Adobe Illustrator document” format. IOS is 10.14.6 Version of Illustrator is Version 24.2.1

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  10. "save as" issue

    MacBook Pro 15-inch
    2,2 Ghz 6-core Intel i7
    16GB memory 2400MHz DDR4
    macOS Catalina
    Illustrator 2020 v.24.1.2

    When I press cmd + save, it saves but then asks me to save again.
    Please see the link below for the screen recording I made.
    https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
    Please advise.
    I have had no communication since my last post.
    Thanks.
    Mike Britz

    1 vote

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  11. CSS Properties: Generated CSS selectors are wrong sometimes

    Hi.
    OS: Windows 10 x64
    Illustrator: 24.1.2 and older versions

    Steps:
    I have drawn two paths (shapes) on the same layer.
    I have given these names:
    abc1 and abc11 to each path

    When I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.

    The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).

    Expected result:
    .abc1
    {
    position : absolute ;
    left : 120px;
    top :…

    1 vote

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  12. For some reason I can create a bar graph but not it's not allowing me to create a pie graph?

    For some reason I can create a bar graph but not it's not allowing me to create a pie graph?

    1 vote

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  13. Cannot activate new fonts

    I'm using Illustrator 24.1.2 with a creative cloud student subscription on Mac OS Catalina. When I try to activate any font not installed locally, the activation process will go on for five minutes, then terminate itself. No font would be installed. I Googled around for similar problems, and many suggested looking at the "Font" tab of the creative cloud app. I don't have that tab. The only tab in my creative cloud app is "Apps".

    1 vote

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  14. Copy/pasting envelope changes fill

    Mac OSX 10.14.6
    AI 23.0.6

    Fill inside envelope distort changes when pasted into another file

    1 vote

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  15. Locked Layers won't allow file to save

    If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.

    1 vote

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  16. Measuring/positioning elements improperly includes shadow/effects

    It used to be that when you selected an object/element with a drop-shadow (or other effect), the measurements did NOT include the drop-shadow. HOWEVER, now they do and it's causing me lose-my-mind!!! To measure and or position ANYTHING correctly, you have to first turn-off the shadow (in the Appearance panel) then position/measure and THEN turn-on the drop-shadow!!! Seriously, this is an enormous time-waster. PLEASE, allow us to turn off the function where everything is measured-and-positioned by it's drop-shadow. PLEASE

    1 vote

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  17. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote

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  18. Incompatibility with the App 'RightZoom'

    I was investigating a phenomena of very slow selection of objects and an unintentional motion of object to the cursor position although mouse is not pressed (object not dragged).

    I found, after a lot of test and eliminations that the problem was conflict with the app 'RightZoom' that allows Window Zoom while keeping menu visible, something that Mac normally does not do (menu line disappears, appearing only when mouse is pushed to the upper border). Once the app is shutdown or removed, selection goes back to normal - fast and stable.

    1 vote

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  19. 3D Extrude and Bevel

    When I apply 3D Extrude and Bevel with cap set to 0 and surface set to no shading my image now has a background. Now I tried a few things to correct the image in 3D Extrude and bevel and the entire image is gone. The image frame is still there.

    This occurred after the latest update to Adobe Illustrator 2020 24.1.2

    1 vote

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  20. Transform Function not working.

    Hello, as I click on an object or path the edit anchor points, it is not allowing me to transform or rotate by hand. This has been occuring for the past couple of days.

    1 vote

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