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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 選択クリッピングマスク編集モードを使用中に⌘Zで編集前に戻ろうとすると、編集モードが解除できずにフリーズしてしまう

    動作環境
    ・illustrator2021(25.0)

    ・macOS catalina(10.15.7) iMac

    以上の環境で使用しています。

    選択クリッピングマスク編集モードを使用中に⌘Zで編集前までに戻ろうとすると編集モードが解除できず、最悪フリーズした後クラッシュしてしまいます。

    手順(添付に画像を記載しています)

    添付1.クリッピングマスクを使用したオブジェクトを作成し、選択→右クリックで選択クリッピングマスク編集モードを選択

    添付2.編集モードでオブジェクトを編集(この時は解除のボタンがあります)

    添付3.モードを解除しないまま編集する前まで戻るショートカットで戻り続ける→解除するボタンがなくなり、右クリックをしても解除する欄が見つからなくなる→物によってフリーズ、クラッシュ

    尚、ダブルクリックで編集モードに入った場合は問題なく戻ることができました。

    以前のバージョン2020(24.3)では問題なく編集モードから戻ることができます。
    ご確認をお願い致します。

    40 votes
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    2 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  2. Drop Shadow Deletion Crashes Illustrator

    I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

    15 votes
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    14 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dragging Objects with Shift key hold down broken

    After updating to Version 24.2 dragging objects with the Shift Key hold down does not work anymore. Instead of aligning the Object it forces it to stay in place. The same bug appears while doing "Alt-Drag" together with the Shift Key. This is a essential function in Illustrator an I think a lot of people use it every day. I will step back to the last version until this is fixed... Surprisingly this occurs only on one of our two Macs...

    35 votes
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    28 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

    14 votes
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    5 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  5. Isolation Mode bugs layers hierarchy

    MacOS 10.15.7 | Illustrator 25.0

    Sometimes, after I have entered in Isolation Mode, at the exit of Isolation, the bug creates and collect all other layers that not isolated on a layer with 50% opacity. At this point, undo (command+z) will not make the new layer created by the bug release. It will nest, with 50% transparency, all other layers that were not at the isolation. To makes things normal again I need manually release the nested layers and reorganize the hierarchy

    9 votes
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    9 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    12 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    55 votes
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    63 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    There is a change in the way rendering is handled in Illustrator Beta build with Metal support. Request everyone who faces this issue to try this Metal build and share us if this issue is reproducible in this build.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

    If you still get a crash during sleep/wake please follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Please share the crash logs with us in a Zip file at ShareWithAI@adobe.com please mention the title of this issue as the subject of the mail.

  8. 72 votes
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    146 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  9. プロパティパネルだけが英語表記になってしまう。

    プロパティパネルが英語表記になってしまう。
    プロパティパネル以外は日本語表記のまま。
    環境設定やAdobeCCの設定を確認しても、言語の欄は日本語になっいる。

    67 votes
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    2 comments  ·  Properties Panel  ·  Flag idea as inappropriate…  ·  Admin →
  10. Save now takes longer in updated 2020 version

    When I save, even a blank document, it takes Illustrator a lot longer than the previous version to save.

    83 votes
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    98 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

  11. Stuck in Isolation mode after double clicking away

    I right-clicked an item on my artboard and entered isolation mode. Afterward, I double-clicked away and now everything except my previously selected item is stuck in that semi-transparent state even though illustrator tells me I am no longer in isolation mode. I have tried selecting the item and right-clicking to click the exit option but it's not available. I tried closing the document and then re-opening it but it just opened in isolation mode again. This file is basically a throwaway now which is frustrating. I've attached some images showing my issue.

    8 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator 2020 (24.2.1) crashes when saving eps file

    Illustrator 2020 (24.2.1) crashes with the following steps.


    1. Apply a calligraphic brush to the path

    2. Save the document in [Illustrator CS EPS] or older format and close it

    3. Open the document from step 2 and save it again

    Confirmation environment
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

    Illustrator 2020(24.2.1)が,次の手順でクラッシュします。

    1. パスにカリグラフィブラシを適用する
    2. 書類を[Illustrator CS EPS]かそれより古い形式で保存し,閉じる
    3. ステップ2の書類を開き,再び保存する

    確認環境
    OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
    Illustrator: v24.2.1

    ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため,修正を期待しています。

    26 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Locked background objects unlocking/moving when using lasso selection tool

    When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!

    4 votes
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    7 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  14. Discard white overprint is disabled when background save is enabled


    • version 24.x

    • Windows and macOS

    • background save enabled

    At this time, the operation related to discarding the white overprint is not performed and the settings is invalidated.
    The behavior itself is the same as another bug, but it is not completely fixed 24.1.x.
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39414226-bug-of-saving-in-the-background-of-illustrator-202

    62 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  15. ExportOptionsPNG24.artBoardClipping broken in 2020

    ExportOptionsPNG24.artBoardClipping (set to false)

    In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

    In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

    Illustrator 24.3 vs Illustrator 23.1
    Windows 10
    Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

    It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

    10 votes
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    2 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator crashing on new M1 Apple MacBook Pro 13in

    I recently just got my new Apple MacBook Pro 13in laptop, with the Apple silicon M1 chip. My other adobe apps seem to be fine but Illustrator keeps freezing, lagging, rendering artwork improperly and sometime just all together crashing. The most recent crash happened when I when to move a picture I pasted into my document. The whole application froze, and the application crashed shortly after. After Illustrator freezes or crashes, many other applications open on my Mac stop responding too, but it always start with illustrator.

    3 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator 2021, Isolation Mode bug rearranges Layers hierarchy

    Sometimes, after I have entered in Isolation Mode, at the exit of Isolation, or while undoing, the bug creates and collect all other layers that were not isolated on a new rearranged layer with 50% opacity. At this point, undo (command+z) will not make the new layer created by the bug release. It will nest, with 50% transparency, all other layers that were not at the isolation.

    7 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  18. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

    Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off

    8 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator on Rosetta 2 (Macbook Pro M1)

    Hi guys!
    First of all I really like your products and rely on them on a daily basis. Having bought the new Macbook Pro M1 I was excepting some smaller issues with some of your software. For Illustrator there is a main issue which really needs urgent fixing: The software randomly freezes and crashes the whole Mac. Working productively is not possible because of the spikes. It happens with larger files but also with rather small ones just while using the pen tool. This really needs fast troubleshooting guys! Thank you so much and contact me if you need any…

    3 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Lost stroke when copying dynamic symbol

    Hi,

    We use a lot of dynamic symbols in the fashion industry to make colorways and keep the link with the original sketch which is in black and white.
    In Illustrator CC 2019 (23.1.1) and CC2020 (24.3) version on Mac and Windows, I noticed several bugs with the dynamic symbols:

    When I copy a dynamic symbol (CTRL + C / CTRL+V), the outline of the copy disappears.
    When I copy a dynamic symbol (ALT + Drag & Drop), the outline of the copy disappears.
    When I copy a dynamic symbol using CTRL + C / CTRL + F, the outline…

    6 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
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