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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Illustrator 2021 glitching on the brand new 2020 MacBook Pro M1 processor

    Hi, I spoke with Adobe and they told me to report this on here. I just got the new 2020 MacBook Pro M1 and purchased creative cloud, illustrator has been glitching nonstop and crashing my computer. As well as creative cloud in general, but I've noticed it more with illustrator than anything else.
    Just wanted to make it aware to adobe that there is an issue. I understand they are in the middle of trying make a version specifically for the silicone processor current version is an Intel processor based program. Wanted to make it aware that no matter what…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Align to pixel grid not working

    I'll have a shape like a rectangle that is, for example, 84px x 118.9999px (according to every panel with those dimensions). If I click "align to pixel grid," nothing happens. The expected behavior is for the 118.9999px height to become 119px. I run into similar issues with X and Y coordinates as well as W and H dimensions.

    1 vote
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Freeform gradient error with fill swatch on deselection

    Windows 10 Pro 1909 on Illustrator 25.0.1

    Deselecting an object with a Freeform gradient applied causes the fill swatch to show a question mark. If an object is then drawn with that question mark in the fill, Illustrator reports the following error:

    "Can't finish previewing. Could not complete the requested operation."

    Here are the steps to recreate:


    1. Draw rectangle with a fill but no stroke applied

    2. Fill with any 4 point freeform gradient

    3. Click away from rectangle

    4. Observe the fill swatch now has a question mark

    5. Draw another rectangle

    6. Error message appears.

    Incidentally. the appearance panel shows nothing applied to…

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot select type baseline with text tool when snap to grid is active.

    Is there an option I'm missing here with the newer versions of Illustrator? I have to key command the grid on and off constantly just to highlight small captions or type.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  6. After about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.

    Beyond just a bug, can not use software at all. Illustrator 25.0.1 2021 update after about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.

    Dell System
    Windows 10
    Illustrator 25.0.1 (64 bit)

    Removed all Plug-Ins - Still happens
    Uninstall then installed - Still happens with out the plug-Ins

    2 votes
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  7. Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos

    Illustrator 2021 - When exporting for web, cannot use copy & paste shortcut in Finder for macos

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Rotation is too sensitive. I cannot use transform options.

    Rotation was too insensitive in the previous version.
    Rotation is too sensitive in this version. It is prioritizing it over everything else too much.

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Scale tool slowing down and not responding correctly

    I am not happy with the 2020 separate Scale tool. I am still getting used to the fact that I have to switch between tools but that is bearable. But the fact that this tool goes crazy makes me want to throw my laptop to the wall. It is way too sensitive to the move of my drawing pen and scales in an undesired direction. Usually, after I lift the pen but still hold the Shift for a second longer, the image/object totally distorts and going steps back lags and stops my work as I have to wait for Illustrator…

    1 vote
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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Artifacts when working with "pixel preview" and cmd+0

    MacOs Catalina 10.15.7
    Illustrator 25.0.1

    When i working with Pixel preview and zoom in/zoom out (all ways: opt+mouse wheel, cmd++/cmd+- and cmd+0) artboard - it displayed incorrectly.
    Switching Pixel preview of and on dispays graphics correctly.

    If i disable "Display print size at 100% zoom" it works correctly with opt+mouse wheel and cmd++/cmd+-, but cmd+0 still works with artifacts.

    If i enable "Display print size at 100% zoom" again it still working correctly only with alt+mouse wheel and cmd++/cmd+-.
    (Turning off GPU don't help with this problem)

    I test this bug on my friend's macbook with same result.

    Video:
    https://youtu.be/xpy9-pN7SEc

    3 votes
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  11. Illustrator CC 2021 constantly crashing on MacBook Pro M1

    Picked up a new MacBook Pro M1 as my previous model unfortunately packed up. Since I have installed Illustrator 2021, my machine has been constantly crashing. InDesign and Photoshop work absolutely fine but Illustrator makes my entire system crash. I can't complete any of my work with this.

    The overall feedback from forums is to wait until an optimised version comes out but that simply isn't good enough, how can people be expected to wait until mid 2021 for an optimised version? Ridiculous.

    Is there a fix? I understand that these machines are new and normally I wouldn't purchase a…

    1 vote
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  12. Soooooooo slow!!

    I've recently subscribed to Adobe Illustrator which is a good system, but using the software slows my computer down to an almost standstill. So much so that I can't use it efficiently. I've tried to cancel but it looks like I have to pay nearly £80 to cancel! I want to use the software but it simply is not compatible with my Mac. I'm using Mac Catalina 10.15.7.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. artbode name rewind

    Renaming the artboard, the name is reverted after another operation or the change itself is canceled.
    it's the ******* bug

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Shear degrees not working in Transform window latest version 25.0.1

    Using the shear in the transform window works but not correctly, When using an arrow to shear an item, the number switches from 0 degrees to 1 degrees and then back to 0 degrees and does not hold the changed degrees number but does shear the item. so if you want to shear say 15 degrees you can push the arrow key 15 times and it will work or you can type in 15., BUT will revert back to 0 degrees so you have no clue how much it is sheared. Rotation degrees works fine in the same transform window.…

    1 vote
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  15. Unable to open more than one file at a time

    Mac OS Big Sur 11.01

    Unable to share video with this form. Please help.

    1 vote
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  16. 1 vote
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  17. restoring files is NOT working

    I was working on a project and my computer reset on me automatically. After it was done, I tried going back into Illustrator and my work was gone. I have tried restarting the app and my work has not came back! Please help me restore my work!

    1 vote
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  18. Dock

    hello, I'm using MacOS High Sierra and Catalina, however the dock does not hide when toggling full screen in Illustrator and photoshop, like any other apps. Any help ??

    1 vote
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  19. The list of available fonts is not displaying correctly, typekit not visible as well

    This is what I'm getting when opening the search for fonts. I don't see any usable list of fonts nor the typekit options .

    What could be the reason for such illustrator behavior?

    1 vote
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  20. Adobe themes panel window is cut outed..

    The adobe themes panel window is showing in half, while it does not have a scaling option also to scale.

    The right half of the window is cut out & non-accessible.

    SEE the IMAGE below

    Ive restarted multiple times but still same issue.

    This is my system
    Device name Mohit-HQ
    Processor Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz
    Installed RAM 8.00 GB (7.86 GB usable)
    Device ID 453A1378-11E9-4CA8-AC95-62E230C28715
    Product ID 00327-30000-00000-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen support

    1 vote
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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
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