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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7840 results found

  1. Image Trace - Saving new present does not affect "Auto Grouping" checkbox

    When doing Image Trace, I don't need Auto Grouping. I tweak all the settings, uncheck "Auto Grouping", and save a New Preset.
    But after applying that saved preset to the new image, "Auto Grouping" checkbox is still checked by default - and i need to uncheck it every time manually (and that triggers "re-trace") before i click "Expand".
    I need to have a preset without "Auto Grouping", but it's impossible to do, since Illustrator simply ignores that check-box when saving a preset.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  2. Animated zoom not working on latest version 29.4 for MacBook Air M4 24GB unified memory

    I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.

    I checked GPU performance and animated zoom and made sure it's checked on.
    I was facing the same problem with my old MacBook. But I have purchased and tried this on…

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  3. Illustrator file not saving as is; opens altered

    My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.

    Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. ダイレクト選択ツールの動作がおかしい - Direct Selecting Tool is not working properly.

    ダイレクト選択ツールの動作がおかしいです。(English below Japanese)
    「グリッドにスナップ」がONの状態で、グリッドに沿っていないオブジェクトの辺やアンカーポイントをダイレクト選択ツールでクリックしようとしても選択できません。また、クリッピングマスクを施した画像に関しては、「グリッドにスナップ」がOFFの状態であっても、マスクの辺やアンカーポイントを選択できません。
    このようなことは以前は発生していませんでした。なお、環境設定をリセットしても直りません。

    使用OS：mac OS Sequoia（バージョン15.3.2）
    Illustratorのバージョン：29.4

    The direct selection tool is not working properly.
    When “Snap to Grid” is enabled, clicking on an edge or anchor point of an object that does not follow the grid will not select it correctly. Also, regarding clipping masks, even if “snap to grid” is disabled, the edge or anchor point cannot be selected.
    This troubling event had not occurred before. Resetting the preferences does not fix the problem.

    OS: mac OS Sequoia (ver.15.3.2)
    Illustrator: ver.29.4

    2 votes
    2 comments  ·  Selection  ·  Admin →
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  5. There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point

    There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point, and then it can’t be redone — it’s as if the last few steps never happened. Sometimes this also happens when saving the project, which is very problematic. It seems to occur randomly, and the only way to fix it is to close and reopen the program — but that doesn’t recover the lost actions either. I have the latest version of the app and a Macbook Pro M2 with 16gb of RAM.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  6. Properties panel doesn’t detect the actual font and shows Myriad Pro by default

    When I select a word, the Properties panel doesn’t detect the actual font and shows Myriad Pro by default. None of the text settings respond or update. The program doesn’t freeze, but the panel acts as if no text is selected. The same thing happens in the Control panel

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  7. While the file is still running in the software, it has vanished from the folder.

    Regretfully, my file is no longer in the area where I saved it, but it is still open in the software, and I am unable to save it to any folder or Adobe Cloud. I don't know why this is occurring.

    Illustrator 29.3.1

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  8. Can't print gradients!

    Running Illustrator 29.4 on a brand new Mac Studio Ms Ultra. I can no longer print ANY gradients (past or newly created) that I make in Illustrator and save as a pdf. I can view them on the screen, but they disappear when printed—the whole shape/object/type is just missing. Never had this issue in the decades that I have been using Illustrator. Printing to a Canon inkjet with most current driver installed. HELP ME, PLEASE.

    1 vote
    1 comment  ·  Print  ·  Admin →
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  9. Artboard size units not right

    Ai 29.4 / Sequoia 15.4

    Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
    Place in InDesign, and see how it is actually 5,94 x 6 cm.
    I think Illustrator messes with mm and cm.

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  10. Spots and Globals are converted into process colors when included into Swatch Info

    If we pick several spot or global color swatches to display in Swatch Info, the resulting color chips won’t be using the actual swatches picked — these would become process color copies — while Ink Types are shown as 'Spot' for spots... which are not... and no information about some being 'Global'.

    I realize this connection would have to be monitored, refreshing cards when a swatch is changed...
    But this is what is expected. This is what scripts that offer a similar functionality do.

    If we choose to convert these into process colors, we can just can select one and…

    2 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  11. Swatch Info renders a saved tint as yet another copy of the main global color

    The feature doesn't work correctly with tints for global colors.
    When a new tint of a global color is saved into Swatches, it gets displayed as an un-tinted one by Swatch Info, as the image shows.

    3 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  12. Bottom margins for labels are too small for Swatch Info objects in the column view (with no card backgrounds)

    If I choose to display Swatch Info card in a column, and choose to omit background cards, the result would have text lines too close to the chips below, like the attached image shows. It makes it feel like the text is not related to chips above, and forces us to use cards still to control 'space after' at least somehow, even when cards are not necessary.

    While the team hardcoded the 'space before' as a strict gap (again, hardly OK), they seem to forget to do the same for the bottom line.

    And if you pick this up, please…

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  13. Documents don't open

    If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.

    1 vote
    4 comments  ·  Documents and Artboards  ·  Admin →
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  14. A group with any Warp effect applied to it fails to render hidden objects within when these are shown back

    When an image with 3 or more layers is grouped together then an arch effect is added to that group, the layer visibility toggle behaves strangely in a way where the layers disappear but do not reappear. once the layer visibility is back to on but the image cannot be seen Illustrator will allow you to click and drag the area to grab the "hidden" layer but it is now only an outline with no color fill until you move it. or refill the color. This is a feature we have used for years and never had an issue until…

    2 votes
    3 comments  ·  Layers  ·  Admin →
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  15. Transform inputs in Properties panel won't let me change/add values

    This is insane. The Transform inputs of the Properties Panel won't let me enter values for the X and Y coordinates OR the H and W. I am using Mac Sequoia. Is there some secret setting that I need to change to make these values accessible? I changed from Windows to Mac because (allegedly), Mac would be able to handle Adobe much better. So far, not at all true.

    1 vote
    1 comment  ·  Properties Panel  ·  Admin →
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  16. Multiscreen display problem

    On Windows 11 pro. Multiscreen HP. Launching and Activating (to use), Adobe Illustrator causes multiscreen display, to reset to Landscape and also Disrupt other windows to Minimise and Maximise and change Portrait to Landscape format, without reason.

    This also occurs over one minute, which is a waste of time, when I'm regularly jumping into Adobe Illustrator.

    The layout display setup should be maintained and not be disrupted repeatedly. Please stop changing Windows display format and let the OS do the job.

    I can confirm this is a problem with Adobe Illustrator with a simple test. When I activate ALL other…

    1 vote
    2 comments  ·  User Interface  ·  Admin →
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  17. Adding new anchors with Pen tool when Snap to Grid is enabled is treated wrong and inconsistently

    Illustrator allows to snap stuff to grid, but really doesn’t love doing it (here’s a request about the tolerance and how it’s to harsh in general: http://illustrator.uservoice.com/forums/333657/suggestions/49616738)

    Here in a GIF I’m creating a simple path with anchors placed on a grid. After closing the shape, I decide to add several points in-between, and have them on the grid as well... but the only anchor I can place normally is the one in the middle, that happen to be exactly (within an unknow tolerance) at the intersection of the grid lines (and the cursor gets a + to indicate…

    5 votes
    0 comments  ·  Snapping  ·  Admin →
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  18. Direct Selection tool selects anchors below objects

    Direct Selection tool wrongly selects points hidden underneath filled objects in front of them, when the cursor clicks into a highlighted point.

    It seems that only Windows it behaves as expected when 'Highlight anchors on mouse over' in Preferences > Selection & Anchor Display is enabled. Macs still select stuff underneath.

    Originally discussed here at forums: https://community.adobe.com/t5/illustrator-discussions/i-m-having-this-issue-with-every-file-now-in-illustrator-object-selecting/m-p/15254043

    Take a look at the GIF attached for a quick demonstration.

    Bundled together with this report, it renders selection in Ai pretty broken :(
    Problem selecting anchor point that is below
    http://illustrator.uservoice.com/forums/601447/suggestions/49702187

    Happens in both builds 29.4 and the latest Beta build 29.6.25

    13 votes
    3 comments  ·  Selection  ·  Admin →
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  19. Cursed Path includes non deletable artifacts — part of shape when outlined.

    I have drawn custom shapes using the pen tool. Visible artifacts are growing out of anchors. When I switch to outline mode, these artifacts are not visible, yet when I expand the strokes, the artifacts become part of the resulting shape. I cannot resolve this by deleting the anchors that cause the issue, if I do that and then reconnect the remaining points, the artifact simply reappears. I'm attaching an Illustrator file with the cursed paths so that others can see if they experience the same issue or if they can resolve it.

    I am running Illustrator cc 29.4 on…

    1 vote
    1 comment  ·  Strokes  ·  Admin →
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  20. illustrator与Magnet软件冲突

    当magnet与illustrator同时运行时，illustrator会出现严重的卡死或卡顿

    1 vote
    0 comments  ·  Actions  ·  Admin →
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