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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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409 results found

  1. Colours changing in pattens/ brushes and symbols when copy and pasting within and between documents

    I am copying cads with certain fills, brushes or symbols. When pasted back into the same document or into another document the colours are changing completely.

    1 vote

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  2. "Proof Setup" and "Proof Colors" Greyed Out

    The "Proof Setup" and "Proof Colors" options in the View drop down menu have been greyed out and no matter how many times I restart my computer or the application, nothing changes. My version of Illustrator is fully up to date, v. 25.2.3

    2 votes

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  3. Grayscale Swatches interpreted as CMYK

    In an RGB color mode, a created Grayscale Swatch does not survive. When copying and pasting an object colored with such a swatch results in a warning. I think this is because the swatch is seen as a CMYK-swatch ny the clipboard and not recognized as created in an RGB situation.

    1 vote

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  4. Inconsistent colors across the Adobe apps, even when synced via Bridge

    With the new CC update, I can't calibrate colour across apps using Color Settings in Bridge. This started happening often on the previous release, but I was able to fix it by resetting this in Bridge. Now, it doesn't work. See attached – same Pantone colour (50% of Pantone Bridge 7500) in InDesign and Illustrator. The InDesign is accurate; Illustrator is not. Nothing I do seems to help. I may revert to older Bridge and Photoshop until you sort this out.

    3 votes

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  5. Swatch filtering

    Hello,
    In previous versions of Illustrator, entering a Pantone number would highlight the swatch. Now in Illustrator 2021, it filters out every other swatch so I can't "browse" for adjacent colors.

    I don't even know what setting to look for.

    What's up with that?

    Thank you,

    Lynda

    1 vote

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  6. RGB colors appear differently in identical file setup

    I have created color codes in one document and brought them into another (with the exact same RGB setup) and the color breakdowns change to look the same. This is a problem because if I am sharing the RGB breakdowns with others, some of the colors appear much duller. I have noticed that something changes when an image is brought in from an external source sometimes. This is becoming a big issue across our team.

    3 votes

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  7. Color Theme Picker works with problems

    After the Adobe Illustrator update (don't know if it was the last one in April 2021 or the previous one) Color Theme Picker in a new version of the Recolor Artwork tool stops working. Not only in my app but in the apps of at least 3 people - different OS, different computers. It just doesn't activate then you click the icon.

    The solution was found but it was very strange - you need to open Adobe Illustrator not directly on your computer but through the Adobe Creative Cloud desktop app. Then Color Theme Picker starts working. And continues to…

    12 votes

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  8. Will not change stroke color

    I am trying to trace an object on illustrator but it will not let me change the color of the stroke, it will not even bring up the color swatches in the normal stroke panel for me to click on. I have tried resetting essentials classic, resetting preferences, and changing the view.

    2 votes

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    There is nothing wrong with the file, as I can tell...

    The Swatches panel is empty indeed, the only swatch in it is the sport RGB white. Perhaps somebody deleted them to save some file size?

    If you want to have default swatches though, you can load them back.

    Open Swatches panel, click the 'bookshelf' 'Swatch Libraries menu' button, locate 'Default Swatches' and choose 'Web'. Now you can select a swatch you need directly from the opened panel, or drag-n-drop a selection of swatches you need into the main Swatches panel.

    Please comment back.

  9. 1 vote

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  10. Swatch Conflict Dialog, Apply to All checkbox not working

    After checking the Apply to all checkbox when I get a swatch conflict, the box keeps popping up with more conflicts. Esc key doesn't end it. Haven't seen this before v25.
    Mac OS 10.15.7

    4 votes

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  11. Spot colours in gradients are not exported to PDF

    If I have a gradient that includes a spot colour, and then export that file as a PDF, the spot colour is removed from the gradient. This happens no matter what PDF export setting I use.

    See example images attached.

    Illustrator: 25.2.1
    Mac OS: 11.2.3 (20D91), Apple Silicon

    1 vote

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  12. Colour conversion values have changed?

    Our company logo uses 3 colours. 100% cyan, 100% magenta and 100% yellow.
    Had rgb values for these for years, but have done a conversion of the logo today and the rgb values are different to previously. Why would this be? In illustrator.

    1 vote

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  13. Colors Being Displayed Differently than in Color Picker

    I just decided to update to AI 2021, bad idea... I was working on a file and I realized that the color had changed from the original dark blue to a purple color. I do not know what happened, but I know it must have to do with the update because it happened right after this.

    3 votes

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  14. color

    i have been dealing with a color issue in Illustrator 25.2.1

    all the colors changed to a weird colors and it became very slow even if the artwork size was small.
    i have attached 2 photos in cmyk and RGB i was trying to make the same color from the original artwork in both RGB and CMYK it's not the same.
    any one know why

    3 votes

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  15. document color mode

    Document Color mode switching automatically to "Emulate Adobe Illustrator 6.0" every time I switch windows.

    3 votes

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  16. カラー設定が勝手に変更される

    カラー設定が勝手に変更されます。オリジナルに設定したカラープロファイルを常に使用しているのですが、こちらが何もしていないのに「Adobe Illustration 5.5をエミュレート」に勝手に変更されます。以前のヴァージョンではこのようなことはなかったので、改善していただきたいです。

    1 vote

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    こちらのカラー設定の不具合は、Photoshop を最新バージョン「ver.22.3.1」にアップデートすることで修正されます。
    お手数ですが、Photoshop を「ver.22.3.1」にアップデートをお願いします。
    それでも問題が解決しない場合は、Bridge の設定をリセットしてください。

    よろしくお願いいたします。

    Illustrator チーム

  17. Configuração de Cores ficou horrivel

    Depois a última atualização do illustrator, as configurações de cores ficou toda bgunçada, o programa força a opção "EMULAR ADOBE ILLUSTRATOR 6.0", e quando acesso arquivos que ja tem as cores com seus valores definidos o programa muda as cores por conta própria. Não encontrei uma maneira de desabilitar essa função.

    1 vote

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  18. My colors keep getting dull randomly without changing settings

    This has happened repeatedly on different documents. When I select a color, I find that when I look back at the file (without closing the file) in 15-20 minutes, the colors become dull. My settings are in RGB.

    3 votes

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  19. Blue is now purple

    When selecting a vibrant blue with the color-picker it shows it correctly and when it is applied it looks purple. (the color's HEX is correct though)

    This also happens when I drag&drop an image that has vibrant blue colors in it.

    Any ideas why this is happening?

    6 votes

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  20. Color shift when distilling .ai files

    Colors in distilled files switch from CMYK to RGB since software update on March 14, 2020. This is very disruptive to my work flow.

    Big Sur 11.2.3 using AI 2021

    1 vote

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