Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
365 results found
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Selection Stuck
Often when I select multiple object one will remain selected no matter where I click and what else I select. I have to "select all" then clink in blank space to get everything un selected. It's wasting a lot of time.
27 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
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Type properties panel bug
Every time when changing a text's properties and deselecting it the text is reverted to size 12. Also when a different colour is applied to part of the text and deselecting it, the colour is applied to the whole text. The situation is the same with different font styles - setting part of the text in bold will result that everything is changed to bold when deselected. It happens every time.
23 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
1 vote
Please upgrade to the latest AI version 23.0 to resolve this issue. Version 22 is not supported on 10.14
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Artboard selection bugs in Illustrator CC 2018
There are a number of bugs related to Illustrator CC 2018 losing artboard selection (no highlight in the artboard list in the artboard panel), and losing sync between actual artboard selection and displayed (highlighted) selection. These include:
When copying an artboard by dragging and dropping it onto the New Artboard icon in the Artboard panel, and then dragging that new artboard to a new position in the artboard list, the selection is displayed on the new artboard in its new location, but in fact, the original artboard is still selected. Double-clicking on the new artboard does NOT move selection to…
18 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Some Dashed Lines make Ai crash
When typing these values in the Dashed Line fields:
0 2 0 2Ai crashes immediately, without a warning.
3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Drag-n-drop across documents to locked layer warning
Please see the animation.
I have two documents, one with current layer is locked.
When I try to drag my artwork from other document (in this locked layer, about which I very often don't remember), AI should have said something about 'You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all appropriate layers?'...But in my case it does not.
I remember seeing it from time to time, but often it stops appearing.
I have nothing as result, no warning, no message, nothing.
And it's…15 votesI am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
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Unwanted characters appearing when outlining text.
When using Type > Create Outlines, there is a chance of unwanted characters appearing.
Attached is a file where the error is reproducible. Notice how an additional "d" and "g" appear with you outline the text.
This file was created using Ai CC v22.0.1 and according to forum posts ive found, this issue has existed since CS4 or possibly earlier.
10 votesCompleted (Comments Open) · AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) respondedI am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Illustrator CC 2018 - Error code 145 during updates
Simply fix this bug once and for all.
It happens over and over and over again.Exit Code: 145
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'
12 votesThis issue is fixed in Creative Cloud Desktop 5.2 update.
If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.
-Rama
Illustrator Team -
Stroke size goes nuts under 1pt sizes
When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Dropdown for stroke width in Appearance says 'mm' when units are 'px'
AI 22.0.2
All units are set to 'px'.
Appearance stroke width dropdown says 'mm'.
Stroke same dropdown says 'px' all right.15 votesClosing this report as this no longer happens in latest versions (24.1.3)
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Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one
I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.
- Create document, e.g. A4, with units set as mm
- Set grid 10×10 — it's my mostly used grid, because I live in metric world
- Set 'Keyboard increment' to 1mm
- Enable 'Snap to grid'
- Draw custom-sized rectangle
- Press Up or Down several times and watch how coordinates change
Expected:
Rectangle's Y should go like this:
55, 56, 57, 58, 59, 60, 61...Actual result:
Rectangle jumps like this:
55, 57, 58, 61, 63,…18 votesI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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19 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Set Area Type width to larger than 13.888 inches via Type->Area Type Options... dialog
Though the type tool can draw area type boxes of any size, the width property of the Area Type Options dialog box can only be set up to 13.888 inches. This means that for any wider area type, whenever you change a property within the Area Type Options it will be resized to 13.888 inches wide.
This is not a new problem as seen in this thread started in 2010: https://forums.adobe.com/thread/701249.
I often work on area type larger than this seemingly arbitrary limit. If I adjust the columns, gutters, inset or any other property found within the Area Type…
11 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Unable to select rotated Guides at high zoom levels
when the zoom-level is 14800% and higher I'm unable to select or move the guides
14 votesCompleted (Comments Open) · AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) respondedI am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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SVG Export
AI 22.1. 64-bit Windows 10
The SVG export is much better in this new version of AI. However, on some art boards it is still missing some components. However, if I select the art board, then choose Save As SVG, it displays the components, but it is a much larger file. I will upload this AI file, which has 12 art boards. It is Art Board #11 that is not exporting properly when I press Ctrl+Alt+E. This image has 6 green bars, but 3 of those bars are not showing up in the image. Everything else seems to be correct.…3 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Grid snapping don't work on an internal point
It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.
7 votesFixed in 24.1.1
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Illustrator crashing repeatedly
Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.
Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.
Every time the programs crashes it leaves [random string].tmp files in the original files location.
I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Right click menu location bug. Win10 200% scaling.
When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.
11 votesCompleted (Comments Open) · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedHi,
This issue has been fixed in the latest Illustrator version (23.0.3 on WIN & 23.0.4 on MAC).
Please update AI & let us know if you are still facing the issue or not.
Thanks & Regards,
Raghuveer Singh
Illustrator Team -
Illustrator crashes when opening a file using 'double click' that has missing fonts.
Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)
Step 1: I open a blank Illustrator for the first time and it opens fine.
Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.
Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')
Step 4: I have to close Illustrator using the task manager.
This only happens when the FIRST file I open is opened by double clicking it.…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Text lost when updating text of old version
Illustrator CC 2018.(No problem before 2017)
Updated text disappears when opening a file of old data such as version 10 or lower by a specific operation and updating the text portion.・Prepare and open files of version 10 or lower
・To confirm whether to update the legacy text on the warning screen, click [OK] to not update
・Save immediately
・Open the saved file
・Click on the legacy text part with the mouse
・On the warning screen, click [Update]
→ The text that should have been updated disappearsReported in the thread of Japan Forum.
https://forums.adobe.com/thread/240111119 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
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