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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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115 results found

  1. Color palette overrides fill colors and color modes in Illustrator 2018

    Hi, I am a design professor and most students in my class experienced a specific problem when we were doing an exercise to learn how to apply the correct color palettes to different logo files. Specifically, we created fictional identity designs as a means to learn how to create a production-ready bundle of files (a logo with versions in b&w, spot color (Pantone), 4-color process, and RGB). Almost 100% of my 18 students had their 4-color process file -- which was filled with CMYK colors upon designing, and should have stayed CMYK -- show up as being filled with RGB…

    22 votes

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  2. Text missing in SVG files

    This is the first time trying to use Illustrator since it updated to the newest version (23.0.1) and updating my Mac to High Sierra (10.14). I have previously used Illustrator to edit SVG files, specifically the text in those files. When I open similar SVG files in the new Illustrator, all of my text is missing. My computer is due for a small update which will go through later tonight but this seems like a bug within Illustrator. When I open the SVG in Photoshop 2019 and re-export it as a SVG, I am able to see the text in…

    5 votes

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  3. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    80 votes

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    21 comments  ·  Snapping  ·  Admin →
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  4. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

    15 votes

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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  5. Smart guides don't work properly

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed…

    77 votes

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    37 comments  ·  Snapping  ·  Admin →
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    It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.

    Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.

  6. Bug in entering number values in transform panel

    Version: CC 22 (and has happened in previous versions)
    OS: Windows 10

    There is a small bug that happens often when using the transform panel. I use it a lot to move and size objects with precision. Many times, I will want to move an object with the X and Y values. I will type a number, press enter and a completely different number value will automatically appear in the box and move it to that value. For example, I want to move an object to 4.25" in the Y axis and after I press enter, a value of 36.0833"…

    75 votes

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    It is now obvious the issue was not fixed fully. The developers are aware of it now. Let’s hope it will be fixed soon enough.

    If you have a solid order of steps which reproduce this behavior, share them in comments, because only some machines are affected. Please help the team to isolate it.

  7. Pasted artwork does not remember sublayers

    When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

    35 votes

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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for the inconvenience caused. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  8. Preferences reset to default... EVERY time I open Illustrator

    Every time I open Illustrator, all preferences are reset to the defaults. EVERY preference, EVERY time. I've saved custom workspaces, keyboard shortcuts, etc. and those are available to be activated, every time I open the application.
    Using AI CC 2018 (22.0.1) on Windows 7, with Cloud disabled.
    I do NOT have the option to install the latest patch; I don't even have access to menu item "Check for Updates."
    Would be EXTREMELY helpful if Adobe would make the list of fixes for each patch available. I have no way of knowing when there's been an update, or what was patched…

    15 votes

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    24 comments  ·  Other...  ·  Admin →
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  9. 31 votes

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  10. Image Trace has a problem keeping the artwork in the same location from the original.

    Illustrator version 22.0.1

    Image trace seems to have a problem keeping artwork in the same location from the original. Screen Shot 1 shows some text that I have rasterized to be image traced. I work at a die making facility so rasterized images need to be made into vectors for our CNC machines to "read them."

    As it stands, if I image trace this text it is going to be transposed to the right and below the original. The image traced result in Screen Shot 2 is the magenta color. My original rasterized image is in black. When this specific…

    17 votes

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    Under Review  ·  9 comments  ·  Tools  ·  Admin →
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  11. Alt-Drag to Duplicate (and Shift to align) Only Works Intermittently

    Duplicating objects in Illustrator CC 2017 only works on occasion, it is not consistent as it was in previous versions. Holding Shift to align while dragging and duplicating also doesn't work. These were both key features of Illustrator and if there is a way to fix this problem I would be very interested to know how!

    22 votes

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  12. SVG Export Missing XML Encoding Tag

    The latest updates to Illustrator (21.0.1) seems to have removed the all-important encoding tag required by browsers to render SVG appropriately when embedding etc. in an html page.

    It exports the svg without this tag at the beginning of the file.
    <?xml version="1.0" encoding="UTF-8" ?>

    14 votes

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  13. Non Functional Gradient Stroke along/across options when stroke is outside/inside

    make a box, add a gradient stroke, apply gradient across stroke, align stroke to outside - you can't button does nothing.
    so
    make a box, add a gradient stroke, align stroke to outside THEN click apply gradient across stroke...button is active but does nothing

    I have been reporting this bug and hoping for a fix for 4 years now. Going to give me back some of that money I have been giving you LOL?

    First post July 2013...

    https://forums.adobe.com/thread/1263557

    again July 2015
    https://forums.adobe.com/thread/1907689
    again
    Dec 2015
    https://forums.adobe.com/thread/2021452
    Nov 2016
    https://forums.adobe.com/thread/1247459
    Jan 2017
    https://forums.adobe.com/thread/2265213

    made bug reports each time, but always…

    19 votes

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    6 comments  ·  Strokes  ·  Admin →
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  14. AltGr key not working

    AltGr key does not work as intended, it currently only produces a Ctrl+Alt keypress. On many European keyboard layouts it is used to type e.g. characters @, [, {, |, \, ~, and currency symbols (€, $, £). The only way to circumvent this is to use e.g. Notepad to type in the characters and copy-pasting them, which is a nuisance. All the other Adobe CC apps - just as basically every other Windows app in the world - use AltGr as intended, so why does not Illustrator?

    26 votes

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    AltGr is supposed to be equivalent to Alt + ctrl.
    At present, when we press e.g. AltGr + E while writing text, we check if any command can handle it and if yes it is not passed to application to handle key event. That’s why existing commands are triggered on those extended char shortcuts.

    If we want to change the behavior that while writing text key shortcuts (e.g. AltGr + E) should write extended character, Then we will have to sacrifice all the text contextual shortcuts we have at present in app e.g. ctrl + alt + I does something. All those commands would stop working.
    This is the reason why we are moving it to the feature

  15. Hide text highlighting on "Hide Edges" (CMD+H)

    This was never fixed in CC 2015 - 2017 and the same **** bug is in CC2018.

    In ALL previous versions of AI prior to CC2015 (or at least as far back as CS5 when I got Illy), if you selected text with the Text Tool which made the text highlighted, if you then performed the Hide Edges command, the highlight would NOT show... that way you could change the color, Tracking, font size etc of ONLY the SELECTED characters without affecting the others.

    The "big deal" here is when you are trying to see the color change take effect…

    10 votes

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    Under Review  ·  Anish Kumar responded

    Hi,

    Thanks for reporting this bug Illustrator Team really appreciate this.
    We are able to reproduce this issue in house and we are investigating it .

  16. blend line "profile" interpolation not working

    I was trying out the new quick tip that was posted on youtube for "linocut" blend lines https://www.youtube.com/watch?v=yCyE91-D-KI

    I was trying to blend between a variety of line types and follow along with the demo and noticed that my up-to-date copy of illustrator is not doing any tip interpolation.

    I downloaded the demo file from the video page and the tip blending works, but in the photo I provide shows my attempt to blend on the right and the tips are square.

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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    Following is the result of investigation:
    This issue happens with blends created when stroke with flat edge is applied to one path then later variable width profile is changed.

    Workaround: Select the blend object, Release the blend, change path’s Variable width profile to Uniform, and then apply desired Variable width profile again, Now try apply Blend.

  17. Smart guides not working on Text Area boxes

    Mac OS 10.11.6 El Capitan (and also Windows 10)
    Illustrator CC 2018

    Hi!
    I have a problem with the latest version of Illustrator (I just upgraded from CS6):
    Smart Guides do not appear on Text Area boxes (corners or sides), for example when I want to draw a line with the pen from one corner of a box to a corner of another box).
    They do appear normally on other objects.

    Snap to Grid and Snap to Pixel are off. Snap to Point is on, but the problem is the same when off.

    Is anyone experiencing the same? Is there…

    6 votes

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    5 comments  ·  Tools  ·  Admin →
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  18. Eyedropper picks wrong CMYK colors from image's RGB preview in CMYK document

    I observe that AI's eyedropper picks color not directly from a raster image, but from it's preview, but I think it's terribly wrong, especially when you pick a color from a CMYK image placed inside of a CMYK document, and get some mutated color instead of ground truth.

    For example, I have a photo blended into a single colored background and I don't remember which one exactly. I pick this color with the eyedropper inside AI to match the image’s edge with the vector background ...and it almost looks OK, but when it's printed, the mismatch is quite visible.

    Other…

    21 votes

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  19. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    6 votes

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    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

  20. Bug when Setting Artboard Ruler Origins

    Ai v 22.0.0
    macOS 10.12.6

    After updating from CC 2017 to CC 2018, I can now no longer assign individual Artboard Ruler Origins to each Artboard in a document

    I use several nested Artboards to control different areas of the same artwork and assign the Ruler Origin of each to the same object. After the update, I can now only assign the ruler origin of one of the nested Artboards to the selected object; the Origin does not change on the others.

    I have tried deleting all existing Artboards and then creating them and setting the Ruler Origin one at…

    4 votes

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