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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

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  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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365 results found

  1. 文字の整列を実行すると、文字がドキュメントの端に移動する

    1.Windows10　Illustrator CC ｖ25.2.3
    2.オブジェクトの整列を左揃えにするとドキュメントの左端に移動してしまう。
    3.現状の位置で整列してほしい。

    よろしくお願いいたします。

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    ご報告の問題は再現できませんでしたので、一旦こちらの報告の対応は終了させていただきます。
    やはり仕様ではなくバグという場合には、こちらにコメントいただければと存じます。

    よろしくお願いいたします。
    Illustrator チーム

  2. 透明部分を含むグレースケールモードのPSDファイルを配置するとGPUプレビューできない。

    オペレーティングシステム　macOS 10.15.6（imac20,1 32GBmem/1TBSSD/AMD Radeon Pro 5300_4GB）
    Illustrator CC ver.25.2.3

    問題が発生したときに実行していた手順
    1. CMYKドキュメントをGPU表示で編集中に透明部分を含むグレースケールモードのPSDファイルを配置する。
    2. GPUプレビューからCPUプレビューに切り替わり、以降、Illustratorを再起動するまでそのドキュメントでは先程の配置画像を除去してもGPUプレビュー表示に戻せない。

    想定していた結果
    GPU表示が正しく機能する。

    実際の結果
    CPU表示に強制的に切り替わってしまい、GPUプレビュー表示に出来ない。

    RGBモードのドキュメントではこの症状は発生しません。透明部分を含む画像形式であっても他の形式ではこの問題は発生しません。また、Windowsでは起きないとの報告を受けています。
    以下のコミュニティスレッドをご参照下さい。
    https://community.adobe.com/t5/illustratorフォーラム/gpuで表示-が使えなくなる/m-p/12040056#M25098

    40 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Mac OS Save As file name highlight bug

    Productivity killing bug in Illustrator 25.2.3, but not Photoshop 22.3.1!:

    Mac OS (Catalina, currently) Save As dialog box highlights the entire file name, including the extension, which has been a bug the past several versions. For over a decade, Save As would not include the extension in the highlight, so one could tap the arrow key once to the end of the file name to change it, to increment a version number for example. This bug has been a huge stumbling block in my productivity.

    Also, in Illustrator, the sometimes Save As does not highlight the file name at all…

    2 votes

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    3 comments  ·  User Interface  ·  Admin →
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  4. Tooltips in Recolor Artwork Panel are Backwards

    It seems to me that the tooltips in the Recolor Artwork panel are backwards.

    The left button's tooltip tells me that that button controls Saturation and Hue, but once selected, the slider's tooltip tells me that it adjusts Brightness, which it actually does.

    The right button's tooltip tells me that that button controls Brightness and Hue, but once selected, the slider's tooltip tells me that it adjusts Saturation, which it actually does.

    If I am misunderstanding something, then the tooltips are at the very least extremely confusing.

    I'm using Illustrator 25.2.1 on macOS 10.14.6.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. 勝手にファイルが保存されてしまう

    Adobe Illustrator 2020の一部のaiデータで保存する前にファイルと閉じようとすると、勝手に保存されてしまいます。環境設定の自動保存はすべてチェックを入れて外して適用したのですが変わりません。
    ファイルはクラウドドキュメントではなく、NASに配置しているファイルです。

    しかも発生するときは何度か再起動すると発生しなくなりますので、バグではないかと考えています。

    1 vote

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    Completed (Comments Open)  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  6. Swatch Options Set to HSB but Shows RGB

    When I double-click a swatch colour that was made in HSB mode the Swatch Options window pops up with HSB selected as the mode but displays sliders for RGB. Switching the mode to something else and back to HSB fixes the issue.

    31 votes

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    18 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Illustrator RulerUnits returns Unknown for 'Feet' and 'Feet and Inches'

    Illustrator recently added 'Feet' and 'Feet and Inches' to the available ruler units; however, when a user selects one of these units, the scripting side returns 'RulerUnits.Unknown' for 'activeDocument.RulerUnits'.

    For scripting, the corresponding 'RulerUnits.*' value should be added so that developers can respond to the selected units.

    14 votes

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    5 comments  ·  SDK and Scripting  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  8. Update 25.2.2 closes all the tabs instead of one tab at a time

    Just after downloading the latest update, instead of closing one tab/page at a time, Illustrator started to automatically close every single opened page. It's happening with both Command + W and via the close button at the top of the page.

    Please advise.

    Joanna

    12 votes

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    16 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Change in Text position for Type on Path

    Illustrator 24.3 vers 25.2.2 sur Mac OS 10.14.6, le texte curviligne bouge d'une version à l'autre. Créer dans Illustrator 24.3 le résultat n'est plus le même à l'ouverture en Illustrator 25.2.2

    13 votes

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    13 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. スタート画面に表示されるプリセットの修正要望

    Illustratorのバージョン：25.2.1（macOS ,Bigsur）
    スタート画面のプリセットの修正をお願いします。

    ・「A4」の単位の表記をmmに修正してほしい
    ・「はがき」のカラー設定をRGBからCMYKにしてほしい

    17 votes

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    0 comments  ·  Documents and Artboards  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. オブジェクト（主にテキスト）が選択できない

    打ち込みをしたテキストが選択できないことが多々発生しております。
    その部分は印刷もできないので文字が抜けたまま出力し現場に回ってしまうという業務に支障が出ています。
    保存をして落とし再び立ち上げると問題は解決するのですが毎回その動作をするわけにもいかず、必ず不具合が起こっているわけでもないので困っています。これはPCの問題でしょうか？ご回答お願いします。(著作権等の問題で一部しか画像がのせれません)

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    追加情報をいただき、検証しておりますが、再現できませんでしたので、一旦こちらの報告の対応は終了させていただきます。
    今後、同様の問題が発生するというユーザー様がいらっしゃいましたら、こちらにコメントいただければと存じます。

    よろしくお願いいたします。
    Illustrator チーム

  12. jpeg書き出しが出来ない

    illustrator(Beta) 25.3.2
    MacBook Air M1 OS11.2.3

    ファイル>書き出し>書き出し形式で、jpeg書き出しを解像度300ppiで行おうとすると、その解像度では……と表示され書き出しが出来ない（150以下は書き出しが出来る）。
    他のバージョンでは、解像度300ppiの設定で問題なく書き出しが出来ている

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました問題でございますが、社内での検証（ver.25.3.1/ MacBook Air M1）では再現ができませんでした。

    こちらのトピックは対応終了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム

  13. カラー設定が勝手に変更される

    カラー設定が勝手に変更されます。オリジナルに設定したカラープロファイルを常に使用しているのですが、こちらが何もしていないのに「Adobe Illustration 5.5をエミュレート」に勝手に変更されます。以前のヴァージョンではこのようなことはなかったので、改善していただきたいです。

    1 vote

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    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    こちらのカラー設定の不具合は、Photoshop を最新バージョン「ver.22.3.1」にアップデートすることで修正されます。
    お手数ですが、Photoshop を「ver.22.3.1」にアップデートをお願いします。
    それでも問題が解決しない場合は、Bridge の設定をリセットしてください。

    よろしくお願いいたします。

    Illustrator チーム

  14. ビデオドライバーは最新なものに更新したのに、互換性エラーが毎回出る

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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    Completed (Comments Open)  ·  PCM Maro responded

    GPU ドライバーが最新の状態で、システム互換性レポートダイアログが表示されるという問題が、最新リリースバージョン「Illustrator 2021 （ver.25.2.3）」で修正されましたので、製品アップデート後に挙動のご確認をお試しください。
    もし、まだ問題が再現するような場合は、ご使用のマシン情報の詳細もご報告ください。

    よろしくお願いいたします。

    Illustrator チーム

  15. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC…

    10 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  16. illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0

    illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.

    137 votes

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    105 comments  ·  Performance  ·  Admin →
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  17. Can't Save certain files on Big Sur (Illustrator 24.3)

    While saving certain files, illustrator starts loading, freezes and crashes.
    Reinstalling didn't seem te work.

    5 votes

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  18. ドロップシャドウのデフォルトのカラー設定がK100%ではなく4色になっている

    発見はMacOS Catalina（10.15.7）ですが、Windows10でも同様でした。
    Illustrator2021（25.2）のドロップシャドウにおいて、デフォルトのカラー設定がK100%ではなくC93%、M88%、Y89%、K80%になっています。RGBベースのカラー設定がCMYKモードに持ち越されているものと思われますが、印刷において事故の原因となりますので早急に修正願います。

    79 votes

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  19. Type — Different Opacity Settings Not Displayed (GPU Preview)

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview

    Problem:

    • With some type selected, edit the text and change the Opacity of only some letters.
    • Note that those characters do not look changes.
    • Switch to CPU Preview and note that the Opacity of those letters now display as expected.
    3 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Opacity Doesn't Live Update when using Properties Panel + Keyboard

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using CPU & GPU Preview

    Problem:

    • With an object selected, open the Properties Panel.
    • Click in the Opacity field and use the keyboard to increment the opacity up or down.
    • Note that the object's opacity doesn't change unless the change is accepted either by pressing the Return key, or clicking into the artwork.

    Expected Behaviour:

    • As the opacity is adjusted using the keyboard, the artwork should demonstrate the changed opacity.

    Notes:
    - If you use the Transparency Panel, and adjust the Opacity there, the keyboard commands are recognized as usual.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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    Completed (Comments Open)  ·  AdminArchana Kumari (Lead Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Archana Kumari

    Illustrator Team

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