358 results found

1. new update (v25.1) hangs when I select all text

   Hi, when I select all text objects in a file (Select>Object>All text objects), Illustrator hangs and I have to force quit. We have all had to revert to V24.3

   iMac (Retina 5K, 27-inch, Late 2015)
   Processor 4 GHz Intel Core i7
   Memory 32 GB 1867 MHz DDR3

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

2. lines aren't smooth with pencil tool

   Back in version 25.0 the paths drawn with the second setting were smooth. Since version 25.1 the paths aren't smooth. it creates unnecessary misplaced points.

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   3 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Can't input search or rename Japanese in the Creative Cloud Library panel

   • Windows 10 20H2
   • Illustrator 25.1

   Can't input Japanese in the Creative Cloud Library panel.

   • Input Japanese in the search box
   • Rename the registered library in Japanese

   Checking with 3 PC.

   Original message (written by Japanese) :

   Creative Cloud ライブラリのパネルで、日本語入力ができません。

   • 検索ボックスで日本語入力ができない
   • 登録済みのライブラリに対して日本語でのリネームができない

   3台のPCで確認をしています。

   18 votes

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   5 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. DXF files not coming in to scale

   Catalina
   New Illustrator update 25.1 — DXF scaling is off, not correct.
   Original size nor does it work using 100% scaling import.
   Previous version no problem... DXF files come in to scale "original size"

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   12 votes

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   16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ravi Gupta responded

   We have fixed the issue in AI version 25.2. Would request you to let us know in case you still run out into this issue.

   Thanks,
   -Ravi Gupta
   Illustrator Team

5. Page orientation incorrect in new document panel

   Opening a new document and trying to make it 17"w x 11"h, the document opens at 11"w x 17"h.

   v25.1

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   14 votes

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   7 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer reproducible in later versions of Illustrator. Please comment back if it still does happen for you.

6. VBScript Internal Script Execution Error in version 25.1

   Running VBScripts from File > Other Scripts is not currently functional in the latest update- however the very same scripts work fine if the scripts are opened manually (and worked as expected from 'Other Scripts' in the previous version).

   Please fix!

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   0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

7. Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected

   I am experiencing a very new issue with Illustrator: when I draw something upon an opacity mask, the effect is not shown in real time.

   Never happened something similar before.

   I'm trying different settings with CPU preview, and also the relevant flag in the preferences (Draw and modify in real time, under "Performance" tab, hte last line) but does not seem to affect.

   This has been happening since the latest update.

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   76 votes

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   57 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

8. (Applescript) do javascript command no longer works in Illustrator 2021(25.1)

   Bug report:
   When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

   https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

   In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

   -- solution 1
   tell application "Adobe Illustrator"
   open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
   end tell

   -- solution 2
   tell application "Finder"
   open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
   end tell

   -- solution 3
   do shell script "open -a '/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/' '/Users/username/Desktop/sample.jsx'"

   Environment:
   Illustrator 2021(25.1), macOS Mojave(10.14.6)

   Expected behavior:
   The target JavaScript will be executed.

   Japanese >
   (AppleScript) Illustrator 2021(25.1)でdo javascriptが動かない

   バグ内容：
   Illustrator 2021(25.1)でAppleScriptのdo javascriptを使用すると，渡すのがファイルでもテキストでも何も起きない。結果にはmissing valueが返る。25.0.1では正常に実行できる。

   https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

   jsxファイルの場合，次のようなコードを書くことで回避できる。拡張子がjsxbinだと実行できない。argumentsは渡せない。

   -- solution 1
   tell application "Adobe Illustrator"
   open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
   end tell

   -- solution 2
   tell application "Finder"
   open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
   end tell

   -- solution 3
   do shell script "open -a '/Applications/Adobe Illustrator 2021/Adobe Illustrator.app/' '/Users/username/Desktop/sample.jsx'"

   動作環境：
   Illustrator 2021(25.1), macOS Mojave(10.14.6)

   期待される動作：
   対象のJavaScriptが実行される。

   Bug report:
   When using AppleScript's do javascript in Illustrator 2021(25.1), nothing happens regardless of whether it is a file or text. The result will return a missing value. In 25.0.1, it works fine.

   https://community.adobe.com/t5/illustrator/applescript-do-javascript-command-no-longer-works-in-25-1/m-p/11737799?page=1&profile.language=en

   In the case of jsx files, it can be avoided by writing the following code. If the file extension is jsxbin, it cannot be executed. And arguments cannot be passed.

   -- solution 1
   tell application "Adobe Illustrator"
   open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias)
   end tell

   -- solution 2
   tell application "Finder"
   open ("Macintosh HD:Users:username:Desktop:sample.jsx" as alias) using ("Macintosh HD:Applications:Adobe Illustrator 2021:Adobe Illustrator. app:" as alias)
   end tell

   … more

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   52 votes

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   4 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

9. Drag to select Text in fields broken with update

   In the properties panel we are no longer able to drag to select the text in text fields. Very frustrating. This doesn't seem to be an issue in other text fields throughout the UI, mainly the properties panel.

   10 votes

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   8 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. Canvas goes white and blue when selecting object.

    Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.

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    16 votes

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    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Incorrect size for a group with an ellipse

    I have a number of 5mm ellipse selected - these should have a complete height of 65mm when selected. But illustrator has ignored the white space between, giving a height 10mm less than it should be!

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    17 votes

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    7 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Seems to be fixed in the latest release. Please check if it is and comment back if it does not.

12. M1 Apple McBook - Crashing

    I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

    74 votes

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    77 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

13. New Recolor Artwork information link not working

    In the new Recolor artwork 2021 panel the info button in the lower left jumps to a link that is not working currently. It was working for me before, but in the past few days it's failed:
    http://www-staging.macromedia.com/go/ai_recolor_info

    1 vote

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    Completed (Comments Open)  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

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    16 votes

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    5 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    This bug has been fixed in 25.1 version.
    Please use the updated build.

    Regards,
    Illustrator Team

15. Locked background objects unlocking/moving when using lasso selection tool

    When I select using the LASSO tool, on screen shows the correct points have been selected, but when I then try to move just these selected points, Illustrator also moves the LOCKED background objects underneath. This error does not happen when I select using other tools. This is clearly a bug!

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    31 votes

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    22 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. Drop Shadow Deletion Crashes Illustrator

    I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

    41 votes

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    24 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

    Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off

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    105 votes

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    43 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

18. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

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    13 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.

19. Big Sur and native Effects gallery crash

    Anybody else getting Illustrator CC2019 and 2020 to crash in Big Sur (beta) when accessing the Filter Gallery (eg. Effect > Texture > Grain)?

    You don't even have to apply the effect. Simply opening that window will doom you to a crash.

    Tested with latest public releases of CC2019 + 2020 and macOS 11 Beta (20A5384c) on 2015 iMac.

    2 votes

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    3 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is resolved in Big Sur (macOS 11) public release.

20. ExportOptionsPNG24.artBoardClipping broken in 2020

    ExportOptionsPNG24.artBoardClipping (set to false)

    In 2019 (23.1), PNGs exported by javascript are trimmed to the visible bounds of the object as expected when false. When true, they're the size of the artboard.

    In 2020 (24.3), the same script always produces PNGs the size of the artboard whatever artBoardClipping is set to.

    Illustrator 24.3 vs Illustrator 23.1
    Windows 10
    Script run via Illustrator (File/Scripts) as well as testing in ETSK 4.0.0.1

    It's a dealbreaker for version 24. We can't upgrade as a team unless this is fixed.

    15 votes

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    12 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!