There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap
I am closing the ticket due to lack of response.
Please get in touch with us at firstname.lastname@example.org or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
ritika patel(Illustrator team) commented
Please let us know if the issue is resolved?
If not we would like to grab some information from you regarding the bug scenario.
-Can you share your machine details
-Is this happening every time or in some specific case
We heard from some users that certain anti-virus programs blocks html content. Please check if disabling anti-virus let you create new document.
Here is the link to forum discussion on similar issue - https://forums.adobe.com/thread/2267037