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What can we fix in Illustrator (desktop)? Vote or report a bug.

← Illustrator (Desktop) Bugs

Actions based on Scripts not saving after restart?

From: https://forums.adobe.com/thread/2191151

I located another thread from December where the consensus seems to be that this is a long standing and known bug with Illustrator.
Permanently saving scripts in Action Set doesn't work / Scripts werden nicht dauerhaft in den Aktionseinstellungen gespeichert.

I have spent a good deal of time working with people here on the Adobe forums to develop a script to automate a very large function of my job, and now that it is completed it should be ready to pass on to members of my team so they can utilize it as well. The problem is that even though the scripts are loaded into the proper scripts folder and the Action works for running a batch off that script flawlessly, it disappears every time Illustrator restarts.

Is this really a permanent bug with Illustrator? Is Adobe really just ignoring this problem?

For those unaware, here is a screenshot to help demonstrate:
thumbnail_Screen Shot 2016-08-04 at 12.04.15 PM.png

I have created my own folder for custom actions. In that folder I have created an action titled "CAD Batching Script [Network]". I then followed standard procedure, recorded the action, told it to "Insert a Menu Item" and then selected the appropriate script from the Scripts menu under File. Hit stop on the recording, done.

I'm then able to run the action off of the Batch function and everything works flawlessly.

Then, the next time I re-open Illustrator after closing the program, the recorded parts of the action (highlighted in the red box in the screenshot) have totally disappeared. I tested this both in my custom folder and by placing the action in the Default Actions folder. Nothing seems to keep it from disappearing.

Is there something I'm missing, or am I just forever out of luck and going to have to recreate the Action every time I open Illustrator and need to work off of that script for batch processing?

Thanks in advance,
Brooks
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Wayne Hoang shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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Completed (Comments Open)  ·  Ashutosh Chaturvedi responded  · 

Hi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
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  • Uwe Laubender commented  ·   ·  Flag as inappropriate

    Well, yes, I can also see this issue with my old German Illustrator CS6 on Windows 10.
    Not with Illustrator 2022 version 26.3.1.

    Regards,
    Uwe Laubender
    ( Adobe Community Professional )
  • Keyur Parmar commented  ·   ·  Flag as inappropriate

    I found a fix for this if anyone is still looking for it.

    1. Add your script here C:\Program Files\Adobe\Adobe Illustrator 2020\Presets\en_US\Scripts
    2. Restart Illustrator
    3. There is an option 'Insert Menu Item...' in action panel's dropdown menu, you can select your script from there.
  • Ton Ewals commented  ·   ·  Flag as inappropriate

    I have the exact same problem, I am using a script named "Reverse Path Direction" and I am using this in a consistent way. Having this recorded in an action would be a major benefit and a time saving function.
  • PixelPool commented  ·   ·  Flag as inappropriate

    When recording a new action, it doesn't record the loading of a script from Script -> Other Scripts
  • Marcio Gazetta commented  ·   ·  Flag as inappropriate

    I fix this annoying issue.
    1. Create a new set
    2.Record yours actions
    3. Save actions in a local folder
    4. Delete set in illustrator
    5. Load Actions who you save before
    6. Restart Illustrator
    7. Enjoy.

    Sorry for my bad english.

  • Stygimo commented  ·   ·  Flag as inappropriate

    I am using 23.0.1 and I am still having this problem.

    I have been using actions for over a decade to automate changing stroke weight. If I record an action to set stroke weight to 0.8, the action will work for as long as Illustrator is open. But when I quit and restart illustrator, the weight in the action will be set to 1.0.

  • Boaz Argi commented  ·   ·  Flag as inappropriate

    I just updated to 23.0.1 and my actions are lost on restart. What the hale is going on with Adobe management. Why is this not getting fixed? You cannot fix YOUR OWN software? I just don't get it. Can someone explain this madness?

    Generally speaking, and Update with attempt to add more/"better" features should not come with new bugs. We are all scared of updates by now...
  • Marc Dunker commented  ·   ·  Flag as inappropriate

    I'm having a similar problem with the latest version of Illustrator (23.0.1) where actions are removing vital information on restart such as playing an action, inserting a menu command, transform commands, etc. don't work. In my case this isn't a script, it's recorded actions doing this.

    For example, I recorded an action that plays another action in a sequence of other actions to copy/paste an object 10-up. The action works great, but when I close Illustrator and reload, the "Play action" steps of the action no longer have the triangle to the left that expands the details and I get a pop up saying those steps are unavailable. If I were to load the action, it will work again. Furthermore, this seems to only happen with newly created actions. I have a lot of older actions that have just been grandfathered down with CC updates and those work fine.
  • Anonymous commented  ·   ·  Flag as inappropriate

    Saved Action does not remain saved after exit and restart Illustrator.
    Using CC-19 Illustrator 23
  • Carmen Wootan commented  ·   ·  Flag as inappropriate

    I have version 23.0.1 and this is still an issue.

    I create actions, they work fine, the next day, they do not work at all.
    Admin, Ashutosh Chaturvedi, when I go to the link posted above, it just take me to an FAQ page, no fix link to download.

  • Mark Nicoll commented  ·   ·  Flag as inappropriate

    I've checked and can confirm that this is indeed now fixed.

    Many thanks for attending to this, it's step forwards and a massive help.

    Cheers,

    Mark
  • Mark Nicoll commented  ·   ·  Flag as inappropriate

    Illustrator CC 2017.1.0 (64bit) Windows

    1) make a new action
    2) Insert menu item > enter the name of a custom script
    4) Check that the action successfully runs the script. It should work.
    3) Save actions, save the file
    4) Restart Illustrator.
    5) Try to run the action again; fail. Note that it's now empty, with no link to the script.

    I've reproduced this bug on my colleague's computers too (we have the same scripts).

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