after updating to Mac OS 10.13 I get this file has been modified outside illustrator. do you want to continue?

bug.png 50 KB

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Anonymous shared this idea · Sep 29, 2017 · Flag idea as inappropriate… · Admin →

Completed (Comments Open) ·

Ashutosh Chaturvedi responded · Mar 13, 2018

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Show previous admin responses (4)

Done (In Beta) ·

Ashutosh Chaturvedi responded · Feb 24, 2018

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 22.1.

Sorry if you have received this message the second time: the previous link was not working for few hence updated the link. If this new link still does not work for you please use this link: https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

Please do review our official support for Network and removable media here: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

While the build is prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Done (In Beta) ·

Ashutosh Chaturvedi responded · Feb 23, 2018

We have a fix and is available in the pre-release build. Please visit http://adobe.ly/1Q3rCPI and get the latest build for version 22.1.

Please do review our official support for Network and removable medea here: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

While the build is prerelease this build is of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Need More Info ·

Ashutosh Chaturvedi responded · Nov 24, 2017

Thank you to all who have responded as this is still not reproducible at our end. Few of you have mentioned you are getting into this issue while saving to Dropbox folder. Are all of you saving to a Dropbox folder? or is the problem even while saving outside of Dropbox?

Please email us or drop a comment if you are seeing even outside of Dropbox folder. We would like to talk to few of you over an email or in a conference call. Please email us at sharewithai@adobe.com

Note: Illustrator does not support network or removable drives as scratch disks, or folders of file sync services such as Dropbox and Google Drive. We will still try to resolve this issue so please email us.

Reference: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Need More Info ·

Ashutosh Chaturvedi responded · Oct 3, 2017

which file format are you saving to? i

241 comments

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Jason Ahlquist commented · November 14, 2019 11:39 PM · Flag as inappropriate

Add my name to the pile of people constantly getting this message with Illustrator 2020. Mac OS Mojave 10.14.6 I'm on Illustrator 24.0 No notices for further updates in my Creative Cloud application. If it helps my files are being mirrored with Time Machine.

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Gary Ludwig commented · November 14, 2019 11:08 PM · Flag as inappropriate

I recently updated to AI v24.0 and just started getting this message. Very annoying.

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Kristine commented · November 14, 2019 1:43 AM · Flag as inappropriate

This started happening yesterday or the day before maybe. It was after updating my CC apps to the latest 2020 release. I'm the only one accessing these files via Dropbox for business. Running macOS Catalina v10.15.1, iMac, 27 inch, late 2015)

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Anonymous commented · November 13, 2019 2:24 PM · Flag as inappropriate

But what do we do if we don't want to update to a cloud-based application such as Adobe Illustrator CC with the huge on-going expense that entails?

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Carla commented · November 13, 2019 11:11 AM · Flag as inappropriate

"This file has been modified outside Illustrator. Do you want to continue?" How do I make this go away. It just started randomly after I updated my CC illustrator for Mac yesterday.

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Alison Waidell commented · November 12, 2019 4:03 AM · Flag as inappropriate

Updated to CC2020 and Catalina V 10.15.1 and I am now getting this message all of a sudden.

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Anonymous commented · September 6, 2019 1:28 AM · Flag as inappropriate

I've had this happen, too, but I'm running ver CS5 on Windows 10. Watch out for changing the file name while the file is still open.

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Matt Nelson commented · August 13, 2019 7:47 PM · Flag as inappropriate

This is happening to us as of August 13 2019. Latest OSX release/updated, and CC/Illustrator 23.0.4. No iCloud saving. Files are saved/opened on a Windows Server 2016 file server. This JUST starting happening. No apparent changes whatsoever. Any ideas Adobe??

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Anonymous commented · July 24, 2019 7:12 PM · Flag as inappropriate

Also up to date - still happening.

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Anonymous commented · July 13, 2019 12:29 AM · Flag as inappropriate

I am up to date and it is still happening every time I save a file.

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Anonymous commented · October 31, 2018 12:13 PM · Flag as inappropriate

I had the exact same issue; I've always not used iCloud or DropBox on this particular Mac (10.13.6). I unchecked HandOff and made sure no files are linked to iCloud as Claudio Escobar but the pop-up persist. I then remove ICloud Device from Finder's Favorite then the pop-up goes away - not entirely sure why perhaps that has to do with the file system in 10.13.6.

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Mark Lanham commented · August 31, 2018 10:25 PM · Flag as inappropriate

I have the exact same issue as what Claudio Escobar mentioned below, must be a problem between Illustrator and iCloud backing up.

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david commented · August 21, 2018 8:53 PM · Flag as inappropriate

Problem persists on the latest build. Very annoying. Interesting observation from Claudio Escobar (June 9) below, maybe you should read it Abode?

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Anonymous commented · July 6, 2018 10:35 AM · Flag as inappropriate

I'm using CS6 with High Sierra and Dropbox. All files result in this alert when saving. How is updating the software a fix??? Please tell us why it is happening.

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CD commented · June 28, 2018 8:34 AM · Flag as inappropriate

"Completed"
The whole point of this subscription model is that you'll be able to fix things more efficiently. Hard fail.

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Claudio Escobar commented · June 9, 2018 10:26 PM · Flag as inappropriate

Im Running Mac OS 10.13.5 and Illustrator 21.1.0 - This problems seems to happen when I save the file to an iCloud folder on my hard drive, as soon as I re saved the same file to another folder that is not related to iCloud the problem went away.

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Jessie commented · May 24, 2018 2:48 PM · Flag as inappropriate

I have the latest version, updated recently again also to ensure this, and it keeps coming up

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Anne commented · April 27, 2018 3:50 AM · Flag as inappropriate

I have the newest version of Illustrator, and I'm still getting this error message when saving to my network server.

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Anonymous commented · April 3, 2018 9:19 PM · Flag as inappropriate

I am getting this message while running 10.11.6, El Capitan OS.

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Mark Fogarty commented · March 28, 2018 2:31 PM · Flag as inappropriate

I have updated to latest version and still getting this message.

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