Dual Screen - Prompt window display on the wrong screen - Mac
The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Same here. I am working on an MacBook Pro (15 Zoll, 2016) with MacOS Sierra (10.12.6) and all prompt windows (e.g. the one appearing when opening a file an there are some missing images) are showing up on the internal display instead of an external monitor connected to the usb-c port.
I have configured my Mac to use the external display as primary display (by dragging the menu bar to the external display, see https://support.apple.com/en-vn/HT202351).
All other apps respect this setting, e.g. also Adobe Photoshop.
Thanks for reporting the issue.
We are unable to reproduce the issue, please tell me the exact scenario in which you are encountering the issue.
Please provide a video of the issue so that we know the issue more.
Illustrator Engineering Team