Cursor stuck on hand
The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.
M K
shared this idea
We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)
-Rama
Illustrator Team
-
Jamie
commented
I was having this issue as well on my MacBook Pro. I ended up figuring out Illustrator is the culprit. I could use InDesign and Photoshop fine, but the second I opened Illustrator, my cursor seemed to stick as if I'm holding the mouse button down even when I'm not.
I did some more research while on hold with Adobe Illustrator Tech Support and found out that the voice Dictation functionality conflicts with Illustrator. I confirmed this with the Adobe Tech who answered my call as I was discovering the answer.
It immediately made sense to me since the issue only cropped up after I'd enabled the Dictation feature in System Prefs/Accessibility a few days ago.
Here's how I solved it:
Go to System Prefs/Accessibility
Scroll down in the left panel and select 'Dictation'
Uncheck everythingIf everything is already unchecked:
Go to System Prefs/Keyboard
Click the 'Dictation' tab
Select 'Off' for Dictation. This disables any type of voice dictation system-wide.There you go! I hope this helps!
-
Nigel
commented
Happening across CS for me, a restart fixes it for a few minutes. Only since accessing using Go To My PC now I'm working from home.
-
Anonymous
commented
That happens to me too. Same OS and Illustrator version.
The "workaround" is to click off in any browser and then click back in Illy and it should go back to the selection tool. I haven't had a chance to try that out yet. One of my coworkers told me that, but I wonder if it's just click outside Illustrator and doesn't have to be a browser window.
Anyway, I feel your pain. Hopefully they will get it worked out.
-
Chris Holowatyj
commented
Illustrator stuck on Hand Tool. I can click on any of the other tools (ex. Type Tool) but the cursor never changes and functionality remains stuck to Hand Tool... I CAN'T EDIT OR CREATE ANYTHING!
-
Constantin Stan
commented
Still happens in October 2019. Illustrator is useless and restarting the app won't work. Sometimes works if I restart the Mac altogether, though that is not productive to do every time AI has a bad day...
Macbook Pro Mid 2015
macOS Mojave 10.14.6
Illustrator 23.1.1 -
Whitney
commented
Selection tool will default to Hand tool after sitting idle, and I cannot choose another tool. This will apply to all open files. After 5-10 minutes, it will switch back on its own.