Can't save or open a file, it’s reported to be in use by another application, with error ID: -54
CC2019
It is not clear on your post which version of Illustrator you are using.
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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simge st commented
Hello, as an Adobe Illustrator user, ever since I started using Illustrator, my files have been getting locked without my permission. After finishing my designs, I save them from the File menu using “Save” or “Save As.” However, one or two days later, when I try to reopen my design from the “Recent” section, I receive the following warning:
“The illustration cannot be opened. The file is locked or in use. ID: -54”
I tried right-clicking the file and selecting “Unlock,” but I couldn’t even right-click on it.
I urgently need your help. Thank you for your attention.
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박경천 commented
지속적으로 발생하는 오류
어떻게 해야 해결이 될까? -
Guillermo Turazzini commented
I have a very similar issue
I don't know if it was an update or what... but a couple of days ago my Illustrator started showing an error every time I wanted to save a file (see picture), being a newfile or a file I was previously working on, and trying to save modifications. I'm running Illustrator 2022 v26.3, my system info is attached (see picture).
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Ruth Miller
commented
Hi I bought a new iMac 4 months ago.
I work on Monterey 12.2.1.
From day one it was glitchy in illustrator and now in Photoshop.I create a file and save it onto our server. When I go to reopen it I get the 'cant open the document as it's either locked or in use' pop up.
If I drag the file onto my desk top (it tells me with another pop up that I can't do that as I don't have permission, but does it anyway).
I can then usually open the file.This is my work computer and I recently sent off the wrong artwork for print because I'd forgotten the re-drag it onto the server.
I can't work like this and its untenable when I have lots and lots of artwork to complete.
I have re installed my Adobe suite and it's not solved it.Is it the software or the hardware that is at fault and how do I cure it?
Ruth -
Rishabh Singh
commented
We are getting an error message when we are loading our .aip file on Adobe Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54
Approaches (we followed to resolve this issue) :
Uninstalled and reinstalled AI several times.
We have checked the OS dependencies and verified with latest OS as compatible with AI.
We have created plugins again and tried to load same in illustrator but problem remain same.
We have rechecked and updates some build configuration but same issue again.
We have verified the path of output folder and checked with via doing rename also.
We have set the breakpoints also in our code for debugging purpose.
Checked the access privileges also.
We have checked with sample SDK project also. We have generated the .aip file after doing the build process on Xcode and tried to load on AI but same issue happened.
References : We have followed the below links to resolve this issue.
https://community.adobe.com/t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200529
https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/sdk/getting-started-guide-cc.pdf -
Edmond Chan
commented
MAC OS 11 Big Sur
Illustrator ver. 26 -
Edmond Chan
commented
can't open the illustration. the file is locked or in use. ID: -54
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UK
commented
Ich bekomme seit heute die Meldung "Die Datei kann nicht geöffnet werden ... (siehe Screenshot) wenn ich eine (ältere? Januar 2020) Datei zu öffnen versuche.
BITTE BEHEBEN!!!