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Artboards with the same number / missing number

In the artboards menu, two have the same number, and so one cannot access or export one of those two artboards (see the attached photo, with two artboards labeled "9")

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Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded  · 

The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


1. Open Task Manager

2. In Details tab, locate 'Illustrator.exe'

3. Right click it and choose 'Create dump file'

4. Wait until the dumping process is complete and click 'Open file location' button

5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


This will help provide necessary clues to locate the source of the problem. If you are a Mac user — please ignore this message.

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  • Neta Manor commented  ·   ·  Report

    All new documents but thanks - clearing preferences resolve it :)

  • Neta Manor commented  ·   ·  Report

    when open more then 9 artboards, illustrator make the same page number for some of the artbords (look at the video attached).
    it open 1-9 artboads normally the next artboard is no 10 but 11 and also the one after it also 11 then until 14 it's also OK but then no 15 artboard but 2 16!
    it make very hard to export the artboard that have the same page number
    and generally really confusing

  • Stef Naskova commented  ·   ·  Report

    When I drag to copy an artboard it creates a new artboard. So when i try to export that new artboard it shows error and says it doesn't exist.

    It also happens the new artboard to have number that already exists.

  • Anonymous commented  ·   ·  Report

    I am running into the same problem and I it doesn't work to export artboards that get stuck within the numbering glitch.

  • Geraldo P commented  ·   ·  Report

    Same Problem here.

    It was caused specifically when duplicating having more than one artboards selected using alt+drag with the artboard tool. When tried to export, it just exported the first one, ignoring the second.
    As well, restarting the Illustrator fixed it.

  • Scott commented  ·   ·  Report

    Upon restarting Illustrator, file was fine.

  • Scott commented  ·   ·  Report

    I too am having this problem. But duplicating dartboards 15, 19, 28 and 32 out of 32 artboards. When exporting, only saves the second duplicate. Deleting duplicated artboards does not help.

    https://adobe.ly/2FieEfr

  • Tom commented  ·   ·  Report

    I have this error too

  • qrgw commented  ·   ·  Report

    I'm having a similar issue, I have two 15's and only one exports..

  • Myk commented  ·   ·  Report

    When I make extra artboards, sometimes the numbering doesn't work and it gives problems with exporting files.

    See the file I included

    1 Artboard 1
    3 Artboard 3
    3 Artboard 3
    4 Artboard 4

  • Leo commented  ·   ·  Report

    Also there is no 18...18 is 19.....

  • Leo commented  ·   ·  Report

    Artboard 15 had been named 16 for quite sometime now, hadn't had a problem much except if you export 15 and 16 at the same time it would override "15" because it is 16

  • Justin Wallace commented  ·   ·  Report

    I created a new document and made up empty artboards and it still had the bug but restarting the application seemed to reset and it works now.

  • Justin Wallace commented  ·   ·  Report

    When creating multiple artboards the boards are given the same number i.e. two 15's or two 23's (see attached ) which means when you export to eps the artboards that have the same number are ignored.

  • Justin Wallace commented  ·   ·  Report

    When creating multiple artboards the boards are given the same number i.e. two 15's or two 23's (see attached ) which means when you export to eps the artboards that have the same number are ignored.

  • AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  ·   ·  Report

    I got the same bug today.
    I have made two new artboards, one has got number 46 (OK) and next happen to be 48 (47 is missing). If I try export range 46-48, AICC2018 says it's invalid. 46-47 is OK.
    Bug stays after reopening file.
    Here's the link for downloading both screenshot and file (with art removed):
    http://dropmefiles.com/kxte3
    Link will stay valid for two weeks.
    (Uservoice, why can't I attach files in comments?)

  • Ruth Watson commented  ·   ·  Report

    Some Art boards are being missed out and re-numbered as a repeat of the previous number, see attached images

  • Aidan Fraser commented  ·   ·  Report

    I also have this issue. My document has 67 artboards, and number 27 is repeated (26 is omitted).

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