Can't finish previewing. Could not complete the requested operation.
I applied a pattern to a stroke by accident and received this error. I'm using v25.0.1 on a PC with 16 gb RAM and a dedicated graphics card.
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Mike McKee commented
Having exactly the same issues. Need this bug sorted and quickly, come one Adobe, not good enough. Sorry!!!
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paul commented
is there a projected fix date for this bug? please advise the community...
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Zeeshan Liaqat commented
I'm also facing the similar problem "not enough memory" then the preview turns into outline mode. However, I'm able to save the open files. Have to restart the Illustrator to continue my work. Specs of my machine: 13" MacBook Pro Early 2013 + 16GB Ram.
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Attila commented
same here on 5 years old windows machine 16GB, no problems before.
reinstalled 2018.
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Josiah Clanton commented
I guess I'm just like many here, I updated in the middle of a client project. Now I apparently don't have enough ram to open my files, which is so not true. Please fix this ASAP, my job is on the line and I don't have time for this.
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Anonymous commented
Having used Illustrator since 1987, I have seen some earlier versions that would occasionally behave this way, but never as a chronic problem. I'd been using v23 for a week or two but did not experience this problem intil today. Also, the files that had been affected disappeared from my directory, but I restored from Time Machine drive and got back to work with v22.
Now I just need toget the time to figure out why my 7-month old iMac has slowed to a crawl--RAM seems intact. Disk 1st Aid says no problems. Any suggestions for a good reliable diagnostic & repair app?
Thanks -
Scott Schiffbauer commented
Gary, in the excitement of having a shiny new version of Illustrator, I did the very same thing mid-project. You think I would know better by now. Anyways, I reinstalled v22.1 via the Creative Cloud app (Manage -> Other Versions) and I'm back to being operational once again. I was even able to open and edit the files I created with v23. Hope that helps.
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Gary Cianciotta commented
This is a nightmare. Now enough memory message then menu at top is greyed out. Even the simplest files freeze. I have enough memory and ram on my mac. Of cause this is in the middle of a project for one of our clients. Any solutions so I can get my work done?
Thank you,
Gary -
Ann commented
same thing happening here.
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Max Heim commented
MacOS 10.12.6
iMac Retina 5K 27in Late 2015
4GHz Core i7
32GB RAM
CadTools 11.2 plug-in installed -
Scott Schiffbauer commented
I'm in the same boat here. after updating to AI 2019. I uninstalled/reinstalled and still suffering the effects of this bug. I've been issuing crash reports as the incidents arise. Please help.
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Max Heim commented
Yes, this just happened to me.
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Anonymous commented
this is ridiculous How do I install the previous version?
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Laura Dreyer commented
This problem has happened at least four times in the past 24 hours since downloading AI 2019 for me. I'm surprised and really disappointed Adobe would release a version with such a huge bug.
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Joe Bird commented
Same Problem, multiple crashes with very simple files. Windows 10, 96 GB of RAM. This machine is a graphics workstation, so it has firepower to spare... This memory trap, or whatever it is... well its making me angry...
V 23. -
Anonymous commented
I just updated to the 2019 Illustrator and while I'm in the middle of a project I get a "can't finish preview" dialogue box that pops up and I can't continue my work. I have to shut down and open it all over again to get it to work.
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Hansel commented
Congrats for the new update!
Here the bugs I've found:
- Sample text (that now shows your actual text, which is a great feature), but it just don't works every time, sometimes it gets slow to show your actual text other it appears the classic "sample"... This feature is quite useful, please check this!
- From time to time (like 2-4 times a day) illustrator crashes and make a force quit.
- Sometimes it says "not enough memory" and crashes (I have a 3.500€ iMac)
- New gradient tool is awesome, but when you pick the color on the point you just created, that point blinks... Is not big deal, just to let you know.
- I had one problem with the first window (where you search vastest project and paper sizes). It just went crazy a couple of times (super zoom so you couldn't do anything, very very very small window on left top corner so impossible to do something, etc)
I used to leave open Photoshop, Safari, Slack, Upwork Chat, and Spotify.
My iMac:
2017 - Retina 5K 27"
4,2Ghz Intel i7
8GB 2400Mhz DDR4
Radeon Pro 575 4MB
Mojave.Thanks a mill!
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paul commented
is there an estimated fix date for this bug???
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Dan Acree commented
Like many others, having memory issues. Resolved an earlier issue with help from a related post, but now struggling with something new. ERROR: The operation cannot complete because there isn't enough memory.
This is my system report:
Components:
adobe_caps 11.0.0.14 1.584361
AdobeACE 2.20.02.41899 79.601691
AdobeAFL 2.0
AdobeAGM 4.30.87.1 79.601691
AdobeARE 1.5.02.41899 79.601691
AdobeAXE8SharedExpat 3.8.0.41336 79.598424
AdobeAXEDOMCore 3.8.0.41336 79.598424
AdobeAXSLE 3.8.0.41336 79.598424
AdobeBIB 1.2.03.41899 79.601691
AdobeBIBUtils 1.1.41899 79.601691
AdobeCoolType 5.17.00.41899 79.601691
AdobeCrashReporter 7.7.6
AdobeExtendScript 4.5.6.1 80.1
AdobeJP2K 1.2.2.41336 79.271024
AdobeLinguistic 23526
AdobeMPS 5.8.1.41653 79.600183
AdobeOwl 5.2.11
AdobePDFL 15.0.0.41785 79.301181
AdobePDFPort 2.1.0.41899 79.601691
AdobePDFSettings 1.4
AdobePIP 8.0.0.41.47939
AdobePSL 15.1.0.41703 79.1186524_15.1048828
AdobeSangam 5.65.0.41704 79.271291
AdobeSangamML 5.65.0.41704 79.271291
AdobeScCore 4.5.6.1 80.1
AdobeSFL 1.1.0.40922 79.270542
AdobeSplashKit 1.0
AdobeSVGAGM 1.0.0.40069 79.591490
AdobeSVGExport 6.0 79.583414
AdobeSVGRE 6.0 79.583414
AdobeXMPCore 79.163499 79.163499
AdobeXMPFiles 79.163499 79.163499
AdobeXMPScript 79.163499 79.163499
ahclient 4.0.0.0
AIDE 1.5.0.41688 79.600470
aifm 23.0.0.530
aiport 23.0.0.530
AIPostman 23.0.0.530
AIPSL 23.0.0.530
AITextViewModel 23.0.0.530
Alcid 1.0
boost_date_time 13.0.0.0
boost_filesystem 13.0.0.0
boost_regex 13.0.0.0
boost_serialization 13.0.0.0
boost_system 13.0.0.0
boost_threads 13.0.0.0
dvaadameve 13.0.0.0
dvaai 13.0.0.0
dvaappsupport 13.0.0.0
dvacore 13.0.0.0
dvametadata 13.0.0.0
dvametadataUI 13.0.0.0
dvanet 13.0.0.0
dvascriptui 13.0.0.0
dvaui 13.0.0.0
dvaunittesting 13.0.0.0
dvaworkspace 13.0.0.0
exo 13.0.0.0
ExperimentationSDK 23.0.0.530
filterport 23.0.0.530
ICUConverter 3.61 "gtlib_11.0" "." "22995"
ICUData 3.61 "gtlib_11.0" "." "22995"
ICUInternationalization 3.61 "gtlib_11.0" "." "22995"
ICUUnicode 3.61 "gtlib_11.0" "." "22995"
LogSession 8.0.0.41.47939
MacMemory 23.0.0.530
PlugPlugExternalObject 9.2.1.39
PlugPlugOwl 9.2.1.39
SPBasic 23.0.0.530
uxtech 23.0.0.530
WRServices
ATE
NGL 1.0.0.7OS: OS X
Version: 10.13
System Architecture: x64
Built-In Memory: 32768 MBApplication Folder:
/Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/
Primary Scratch Folder:
/var/folders/nx/xwgs1b0x2gzbx7sglkfz3qcm0000gp/T/TemporaryItems/(A Document Being Saved By Illustrator CC 9)/
Secondary Scratch Folder:
/Volumes/TLM Archive/.TemporaryItems/folders.502/TemporaryItems/(A Document Being Saved By Illustrator CC 3)/GPU Info:
Illustrator Version: 23.0
Number of Displays: 2
Number of Drivers: 1
ActiveDriverIndex: 0
Driver[0] Name: ATI Radeon HD 5770 OpenGL Engine
OpenGL Version: 4.1 ATI-1.68.20
Vendor: ATI Technologies Inc.
Driver[0] Adapter RAM: 1024
DefaultEnableGPU: 1 -
Collin commented
Samesies.
Running on a 2018 Macbook Pro with High Sierra and 16 gb of ram.
Able to save, but then must restart Ai to make it work properly.