Hi,

Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house.

Can you help the Illustrator team to isolate this issue further so that we can nail this down?
1)Are you able to Activate Fonts from:
a)Creative Cloud Desktop Fonts tab
b)Adobe Fonts Website
c)Adobe Illustrator Character panel Find More tab
d)Open a missing font file.

when you activate Fonts from above method:
e)Do you get CCD Fonts Activate Notification
f)Were these fonts available in AI or any other adobe apps like InDesign after activation.

If font is getting installed and not appearing in Ai then please do below mentioned steps as workaround and let us know result:
MAC: /Users//Library/Preferences/Adobe Illustrator 25 Settings//
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\\x64\
Save the following files to some other location and Delete the following files:
i)AdobeFnt_CMaps.lst
ii)AdobeFnt_OSFonts.lst
iii)FontFeatureCache.jason

If you are not able to install font itself, please proceed with below steps:
i)QUIT AI and CCD
ii)can you try force quit coresync from task manager in win and activity monitor on mac
iii)Relaunch CCD and Illustrator and try to activate fonts again

Kindly provide above information and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

Will it be possible for you to join a Teams Debugging session with the Illustrator team so that we can isolate this issue further?
If yes, then please do let me know about your available time so that I can schedule a Teams session accordingly.

Our time zone is IST (+5:30 GMT).We are available between 8.00 am to 10 pm IST.

Thanks and Regards
Ankit Goyal
Illustrator Team

Yes, this cloud font library is a good idea but also a really really annoying thing...
I have almost everyday issues with the syncing from the font I am using in projects.

It is shown as missing, I have to go back to the font library, desactivate it, activate it, and pray it will work. Sometimes it works (after a few tries), sometimes it doesnt. Then restarting Illustrator may be a second option but can also be a fail. Log out, log in again, restart computer...
Lot a time wasted.

There must be a way to download/use the fonts locally if it doesn't get better soon.
It ain't possible to work with this kinds of bug.

Thanks for your attention,
Best reagrds,

You really need to fix the font syncing - it's been brutal for years and it's still brutal. It should be synced as though the fonts are installed locally. Or offer the option to download fonts from Adobe to have them install if you can't make this work properly. I'm signed in everywhere and the fonts never sync. I have to jump through all the same hoops of going online and logging in and our and then re syncing - it's so disfunctional.

I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

Hi Lanai,

Thank you for bringing this issue to our attention. We would request you to try the below steps and see if this resolves the issue.

Step 1: Close Illustrator

Step 2 Open preferences folder on your machine
If you are using “Adobe Illustrator CC 2017” then your preferences folder will be “Adobe Illustrator 21 Settings”
If you are using “Adobe Illustrator CC 2015.3” then your preferences folder will be “Adobe Illustrator 20 Settings”

MAC: /Users/<User Name>/Library/Preferences/Adobe Illustrator 21 Settings/<Locale e.g. en_US>/
Win: C:\Users\<User Name>\AppData\Roaming\Adobe\Adobe Illustrator 21 Settings\<Locale e.g. en_US>\x64\

Save the following files to some other location and Delete the following files:
AIMenuFaceCache
AdobeFnt_CMaps.lst
AdobeFnt_OSFonts.lst
FontFeatureCache.jason

Please relaunch adobe illustrator and Check the font should appear in the Font List of character Panel.

Regards
Ankit Goyal

I have to load PDF files from Quickbooks into Ai and the fonts won't snyc. The message when Finding Fonts is I need to Login but I'm already logged in. One is Arial which is the same in both. The other is Times New Roman which is all run together from QB.

My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing.