Skip to content

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

← Illustrator (Desktop) Bugs

Zoom in and out is slow

In the last version of Illustrator (30.0 on Windows 11), the zoom (mouse, keyboard) does not work appropriately (very slow), making the use of the software almost impossible. This bug was not existing in former version (29.x). Unticking graphics acceleration in parameters panel makes it even worse.
My config: Windows 11 (French), Intel I9, 32Gbytes of RAM, NVidia Geforce 4080 (581.29)
Please solve rapidly this bug.

5 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Pascal Garin shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • AdminAnmol Sud (Admin, Adobe Illustrator) commented  ·   ·  Report

    @Pascal Garin @Marley Hiler @Mica M.
    Thanks for reporting this issue — this is not the expected behavior in Illustrator.

    To help us investigate further, could you please share the following details?

    1. Which files are you seeing this issue on, is there some specific type of content or is it a generic issue? Can you please share the file with us?
    2. Do those files have multiple artboards?
    3. Can you share a short screen recording of the slowdown you are seeing?
    4. If possible, please also share your Illustrator preferences file over email. It should be located at:
    C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator 30 Settings\en_US\x64\Adobe Illustrator Prefs

    You can share these details over email at ShareWithAI@adobe.com with us.

    Thanks,
    Anmol Sud
    Adobe Illustrator team

  • Marley Hiler commented  ·   ·  Report

    Also occuring for me (Windows 10, Intel i9, 128gb RAM, Geforce 3090/4090 (tried 581.29 and 581.80). 3x screens at 1920x1080. Turning on CPU preview stops this issue occurring - it is related to GPU preview and panning/zooming/redrawing the canvas.

    AI29 installed alongside and works fine on this setup.

  • Mica M. commented  ·   ·  Report

    This has been a problem for a while now.
    Illustrator often crashes if I touch the scrollbar, so this has now been included in the course books because students experienced it as well. I now only pan with the spacebar and stay away from the scrollbars, which I hardly used at all anyway, but students do.

Illustrator (Desktop) Bugs: Performance

Categories