Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1145 results found
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Old files quirks - SAVING and more
I have occasionally had problems with files not saving.
Today I have a specific example in case some dev people want to look at if: https://stock.adobe.com/579753145
The document seems to be plain eps (or maybe oldest Illustrator version ever).
When I open it in illustrator to just look at it, 27.5 on windows occasionally seems to keep some filehandle open (so I cannot make a change and "save as")
If that does not happen,, and I try to save, I get the "save as" dialogue, but in the end the file does not change. In detail: the documentAfterSave event is…1 vote -
Exporting Artboards
When I try exporting an artboard lets say as a PNG and put in that specific artboard, the preview comes up as the wrong artboard, it is usually the first one. This has been going on for a while and I have just come to the realization that it is a bug because I cancel the export and then try again and it works.
1 vote -
Cannot save data to cloud after folder creation
MacbookPro M1 /Ventura13.0
Illustrator 27.5Reproduction procedure
1. Create a new folder when saving data to the cloud (in this case, the folder name is "素材" in Japanese)
2. I tried to save the file to the cloud as is, but it was not saved. I tried several times, but could not save the file.
3. It was possible to save the file locally. After saving locally, it was also possible to save the file to the cloud in the "素材" folder.It would be great if the folder could be created and then saved as is.
以下、同文を日本語で。
再現手順
1.クラウドにデータを保存する際、新しいフォルダを作成する（ここではフォルダ名を日本語で「素材」としました）…1 vote -
1 vote
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Can't save changes
The illustrator doesn't save changes. I have been saving double file because otherwise I lose what I already worked on
1 vote -
Can't open specific files by double clicking icons (macOS Ventura)
ファイルアイコンをダブルクリックしてもファイルが開かないことがあります。Creative Cloud Files に置いてある .ai データで発生する事象のようですが、正常に開くファイルもあり、法則性は今のところわからないですですが、開かないファイルが置いてあるのと同一のフォルダ内にある他のファイルもことごとく開かないのでフォルダによって挙動が異なるのかもしれません。（フォルダ名やファイル名に関するエラーメッセージなどは CC アプリでは表示されていません）
開かないファイルは Creative Cloud Files からローカルデスクトップに移動またはコピーするとダブルクリックで開きます。1 vote -
Save as... it is not working in my MACBOOK Pro
I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.
When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize…
1 vote -
BUG: Saving file breaks paragraphs created with Area Type Tool into separate objects
I am a comic book letterer who has been using Illustrator for this purpose for several years. I have separate layers for artwork, captions, and text. I have been using the area type tool to place text for the speech bubbles, which are oval in shape. While working the layers look fine. Upon Save and then re-opening, however, each of the lines in the speech bubble is saved as a separate text object rather than as a paragraph. On some pages, the text is broken up even further so that the letters are different objects.
1 vote -
Cannot save Illustrator file to Dropbox but can save to Desktop on Mac OS Monterey
I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing…
1 vote -
AI2023 can't open the PDF files exported from Packmage
Hello, I have been using Packmage CAD to generate PDF vector graphics (which only contain vector information, including layer information from AI files), and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix AI2023 or make it compatible with the old version of PDF?
1 vote -
Exported TIFF files not showing layers
When exporting TIFF files as different art boards only one layer displays.
I found the cause was that one of the layers was selected. This is the only item that was showing in the exported files.
By simply deselecting the layer the whole file exports properly as expected.
The two exported files are from the same document…
The one with just the blue background is the one with the background selected making it the only thing showing.
The other file was from the same document with nothing selected displaying both flags and background.
1 vote -
PDF export misses
After performing "Save a copy" and choosing the PDF, the PDF created does not contain all the art of the artboard. It seems random with no consistency as to what is affected.
- Sometimes ungrouping helps, 50%. Most often I have to delete the art and replace it.
- Could even be the same art that appears on another page, so its not errors in the art.
- Could be copy or vector work.
- Does not matter if its save as smallest size or other size1 voteThe team would need the test file you can reliably reproduce the problem, the steps to reproduce it, the exact OS specs and the version of Illustrator used. A video can also help to study the issue.
If you can share the file publicly — please attach it in the comments. If if you are not allowed to do so or you do not want to make it public — you can send it over to sharewithai@adobe.com
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Illustrator 2023 opening file crashes when there is a broken link (usually with effects applied)
OS: Window 10
Ver: Illustrator V27.4.1When I open a saved file on other machines (Same OS and Version),
sometimes the link files are broken. However, the problem is Illustrator will crash when I click cancel on the relink pop-up window. And if the file has objects that have effects such as drop shadow/ outer glow, etc. applied. The rendering effect pop-up will load and get stuck loading, crashing the illustrator.It doesn't matter if I hit cancel on the rendering pop-up, which I suspect doesn't work, to begin with.
Have to manually kill the program with the task manager.
…
1 vote -
レイヤーの前後関係を無視して”線”が表示されます。書き出し後も問題あり。
レイヤーの前後関係を無視して”線”が表示されます。（画像参照）
プレビューの問題かと思い、書き出してみましたが書き出し後も線の表示に問題があります。
制作の都合上、表示-アウトラインを多用し切り替えて表示します。
単なる処理負荷によるものかと思いましたが、今回2度目だったので報告させていただきます。以下してみたことです。
［→再度、開き直してみる］
開いてすぐは正常に表示されます。ひとつでもオブジェクトを操作すれば問題が発生し、レイヤーを無視した表示になってしまいます。［→別PCで開いてみる］
クラウド共有したデータを別デバイスで開いた際も問題が見られます。［個人的な解決方法］
オブジェクトを別ファイルにコピーし直して解消Adobe Illustrator2023 27.2
MacBook Pro 2019 15inch MacOS Monterey 12.5
iMac 2014 MacOS Big Sur 11.6.8よろしくお願いします。
1 vote -
export
hi all,
when i dragNdrop a vector group in the window "export files", illustrator add big space at the top and at the right of the vector group. On hard drive, i obtain a big picture with a lot of space.
After several tests, the window "export for files" exports correctly artboards but no files !!??
I use in this picture, deform texte with a vector behind.
i install the last version of illustrator.
i work on OSX Monterey.
bye1 vote -
Resaving a file that is being currently saved makes it loose changes
Steps: Save and Save As
While the file is processing the save, if you save a copy or with another name, the changes made in that initial save are completely lost (in some update this problem appeared, in the past it was not like that).
Illustrator 25.4.8
Mac OS 10.14.6 (18G4032)1 vote -
text deleted and exporting empty
This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
When you try and save the ilustrator file it shows the error you see.I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to…
1 vote -
png export fails
Illustrator 2023 crashes almost every time I try to export my work into a .png file
1 vote -
ÇOK ÖNEMLİ ÇOK ACİLLL - Otomatik kaydetme çalışmıyor
Merhaba,
Hem bu versiyon (beta), hem de en son yayınladığınız versiyonda;
- Otomatik belge kaydetme özelliği düzgün çalışmıyor. Çalışmaya başladığında programı kesinlikle kilitliyor. Otomatik kaydetme özelliğini kapattığım zaman programı kullanabiliyorum1 vote -
Export as PSD take long time to save, and make the software to freeze
If you try to export to PSD, it will freeze the app, and take long time to save it.
1 vote
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