1202 results found

1. Illustrator 2018 quits when I save. "Save as" works, but not save. It also creates a temp pdf file.
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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

   illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. JPG export to RGB keeps coming up with an error

   In CC 2017 when I try and export a file to a RBG JPG file an error keeps coming up saying that the file cannot be written due to an error.

   This has been happening for a while now.

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4. Export Text of Keyboard Shortcuts Crashes Illustrator

   After hitting the Export Text... button in the Keyboard Shortcuts dialogue, Illustrator always crashes. Additionally it exports an empty text file.

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5. Placing images file then locking layers

   21.1.0 64bit

   Bug Report

   I can always replicate this. Here's how.

   1. create a new document

   2. go to file-place and select multiple image files

   3. before clicking to place images, create new layer and lock all other layers

   4. Click anywhere and it will place your image on a locked layer in the corner of the art board instead of on your new layer in the location of your click.

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6. Illustrator shows paths with extremely many points incorrect, without showing a warning to user

   Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
   Example file:

   https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Ffamh-my.sharepoint.com%2Fpersonal%2Fpvanhoeijen_mapcreator_eu%2F_layouts%2F15%2Fguestaccess.aspx%3Fdocid%3D0c7129d8cd5044a4badf8ddc913011953%26authkey%3DAYHJRpUE4Du7iJIa3FOffEE%26expiration%3D2017-09-29T22%253a00%253a00.000Z

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7. Exporting SVG 1.2 Tiny gives a metadata / namespaces error

   I use Illustrator CC 2017 21.1.0.
   When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
   
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>


   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.
   Regards,
   Ed Boon
   Visioned.net

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

8. Accuracy when opening DXF files

   Opened a DXF file in Draftsight to confirm size. When opened in Illustrator 2026, the size is not accurate. When opened in 2024 and 2025, the size is correct. Tested on different computers and the results are the same. What should be .044 inches in size shows up as .0474, which is not acceptable. Opening in Affinity Designer2 or Corel, the sizes are correct. Working with a part that is only .414 in diameter, any inaccuracy is unacceptable. Original DXF file was created in inches and I have tried all possible options to achieve the correct sizing in version 2026 without any success. Opening and placing produce identical results. Scaling is not an option, as the results produce closer values, they too are not exact due to the percentage factor limitation.

   Bottom line, newest version or Illustrator is inaccurate and any other program that can handle DXF files works just fine. Fortunately I discovered the error after producing 3 new parts. Never had issues and I failed to verify the size of the DXF import. Have used the same procedure for perhaps 750 designs like this and never thought something like this could happen.

   Windows 10, 64 GB ram

   Opened a DXF file in Draftsight to confirm size. When opened in Illustrator 2026, the size is not accurate. When opened in 2024 and 2025, the size is correct. Tested on different computers and the results are the same. What should be .044 inches in size shows up as .0474, which is not acceptable. Opening in Affinity Designer2 or Corel, the sizes are correct. Working with a part that is only .414 in diameter, any inaccuracy is unacceptable. Original DXF file was created in inches and I have tried all possible options to achieve the correct sizing in version 2026… more

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9. "Exportar para Telas" não mantém o caminho de destino da pasta de origem do arquivo

   "Exportar para Telas" não mantém o caminho de destino da pasta de origem do arquivo

   Em versões anteriores do Illustrator (até a 24.1.3), o diálogo "Exportar para Telas" usava automaticamente a pasta do arquivo .ai como destino padrão de exportação, e lembrava o caminho entre sessões. Esse comportamento foi alterado em alguma atualização posterior e, desde então, o caminho de exportação é resetado toda vez que o Illustrator é reiniciado.

   Embora a correção tenha sido anunciada no Beta 29.5.52 (março de 2025), o comportamento ainda não está funcionando de forma consistente na versão de release geral.

   Comportamento esperado: ao reabrir o Illustrator e usar "Exportar para Telas", o caminho de destino deveria ser mantido — preferencialmente o mesmo da última exportação ou, como padrão, a pasta onde o arquivo .ai está salvo.

   Comportamento atual: o caminho de exportação é resetado a cada reinicialização do aplicativo, obrigando o usuário a navegar manualmente até a pasta de destino em toda nova sessão.

   Essa é uma funcionalidade básica que impacta diretamente a produtividade no dia a dia. Solicito que a correção seja consolidada e entregue de forma estável na versão de release geral o quanto antes.

   "Exportar para Telas" não mantém o caminho de destino da pasta de origem do arquivo

   Em versões anteriores do Illustrator (até a 24.1.3), o diálogo "Exportar para Telas" usava automaticamente a pasta do arquivo .ai como destino padrão de exportação, e lembrava o caminho entre sessões. Esse comportamento foi alterado em alguma atualização posterior e, desde então, o caminho de exportação é resetado toda vez que o Illustrator é reiniciado.

   Embora a correção tenha sido anunciada no Beta 29.5.52 (março de 2025), o comportamento ainda não está funcionando de forma consistente na versão de release geral.

   Comportamento esperado: ao reabrir… more

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10. The preview is incorrect because some images are missing

    Ever since at least Illustrator version 29.8.5, I've been having preview issues with linked images. Some images are missing from my preview.

    I tested it in Illustrator 30.3, and the problem persists.

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    Need More Info  ·  6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Transparency Lost in After Effects When Importing v30 AI Files

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10) and importing that file into the same After Effects project resolves the issue completely.

    This suggests that a change in the .ai file format or internal data structure introduced in v30 is no longer being parsed correctly by After Effects' AI importer.

    Saving from v28.7.10 is a confirmed workaround, but this should not be necessary.

    Is there a known fix? Is this a confirmed bug?

    Thank you for the continued development of Adobe Illustrator. I am a professional graphic designer working in prepress and print production, and I greatly appreciate the dedication your team puts into this product. I would like to report what appears to be a compatibility regression introduced in Illustrator v30.

    — Reported by I'm John

    Transparency Information Lost When Importing Illustrator v30 AI Files into After Effects 2026

    Environment:
    - Hardware: MacBook Pro 16-inch (November 2023), Apple M3 Pro, 36GB RAM
    - OS: macOS Sequoia 15.7.4
    - Illustrator version with issue: v30.2.1 (2026)
    - Illustrator version without issue: v28.7.10 (2024)
    - After Effects version: 2026

    When an .ai file saved in Illustrator 2026 (v30) is imported as footage into After Effects 2026, transparency information — including blend modes, opacity settings, and effects such as drop shadows — is lost or ignored. Affected layers render as fully opaque.

    Re-saving the identical artwork in Illustrator 2024 (v28.7.10)… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thank you for reporting this issue. Could you please try reproducing the workflow on the latest version of Illustrator (v30.3) and let us know if the issue still persists?

    
    

    Thanks,

    Illustrator Team

12. Vorschaubilder verschwinden im Bridge

    Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.

    Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.

    Beispiel:
    - Normal war die Anzeige in Bridge wie Bild01.jpg
    - die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
    - ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpg

    Öffne ich die Datei im Illustrator ist alles ohne Fehler vorhanden.
    Verknüpfe ich das Bild über das Menü neu und speichere es dann wieder, stimmt die Vorschau im Bridge wieder wie bei Bild01.jpg.

    Schließe ich dann die Datei stimmt die Vorschau im Bridge, wenn ich sie dann wieder öffne stimmt alles.
    Nehme ich irgendeine Änderung vor, Bsp. Text anpassen oder Ebene einmal aus und einblenden und speichere dann wieder normal, ist die Vorschau in Bridge wieder wie bei Bild04.jpg, also defekt.

    Ich muss also in so einem Fall bei Änderungen aktuell vor dem Speichern immer alle Verknüpfungen aktualisieren und dann speichern damit ich im Brigde die richtige Vorschau habe. Hier ist es auch egal ob es eine Verknüpfung mit einem JPG oder PSD ist.

    Sonnige Grüße von Usedom

    Hallo, ich habe folgendes Problem mit Illustrator (30.2.1) und Bridge (16.02.23) auf einem Windows Rechner mit 64GB Ram, Windows 11 Pro und eine RTX 3060 Ti.

    Wenn ich momentan im Illustrator eine Datei speichere zweig mir Bridge diese Datei nicht mehr korrekt an.

    Beispiel:
    - Normal war die Anzeige in Bridge wie Bild01.jpg
    - die geöffnete Datei im Illustrator wo alles stimmt ist wie Bild02.jpg, alle Verknüpfungen sind intakt
    - ändere ich in der Datei nur das Darum und speichere, ist nun die Anzeige im Bridge wie im Bild03.jpg daher zusammen wie Bild04.jpg

    Öffne ich die Datei im Illustrator ist… more

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13. UI freezes when clicking Save file with multiple artworks, no recovery files, version 30.0 on Tahoe 26.1

    This new 30.0 update is terrible, my team has lost countless hours!
    As soon as you click save, the UI freezes, and doesn't allow you to save.
    After clicking the task manager in order to restart the app, the file doesn't show up in the recovered files. NOTHING!
    It is the worse version of Illustrator EVER. I was contemplating going back to the LTS version, but we have already done too much work in this newer version, and are certain that when we open those files, in the OLDER (But better) version, there will be issues, we saw it already in a few files, where the file is flat and not editable.. What can we do?

    This new 30.0 update is terrible, my team has lost countless hours!
    As soon as you click save, the UI freezes, and doesn't allow you to save.
    After clicking the task manager in order to restart the app, the file doesn't show up in the recovered files. NOTHING!
    It is the worse version of Illustrator EVER. I was contemplating going back to the LTS version, but we have already done too much work in this newer version, and are certain that when we open those files, in the OLDER (But better) version, there will be issues, we saw it already… more

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14. Save as opens an empty window

    When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Cloud saving only works after creating a project

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is created manually.
    After creating a project, the file can be saved normally.

    Workaround:
    Create a new project folder

    Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
    Illustrator Version: 30.0 (64-bit)

    Steps to reproduce:
    When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
    I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
    However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

    Expected result:
    Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

    Actual result:
    No valid Cloud location is detected until a new project is… more

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16. PDF Export for Screens saving full document even thought multiple files selected

    When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

    Version 30.0
    OSX Sonoma 14.31

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17. Share for Review links are not working for my stakeholders

    I just updated to v29.8.2 yesterday and now all of my share for review documents cannot be viewed by anyone but me. The links are set to "anyone with this link can comment" but when they try to open the file it says "404 asset not found". I have tried regenerating the link and it did not solve the problem. This is happening with multiple people using mac and windows computers.

    MacOS Tahoe 26.0.1

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18. Stop remembering my last save as file type!!!

    I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in latest version of Illustrator - v29.8.1

    Please update your Adobe Illustrator and let us know your observations.

19. The vertical text get reversed in an exported PDF

    July 2025 PDF export worked now when I export a PDF if a number is vertical it won't read it correctly for ex. 42 will read it as 24 it only happens with vertical text numbers

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20. AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering

    AI2025 v29.7.1 bug: SVG 1.1 is not accurately rendering vector files. Even upping the decimal places, it's downsampling vectors and oversimplifying more detailed curves. Reverting to SVG 1.0 works fine. Please fix this!

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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