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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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1152 results found

  1. Illustrator 2021 won't reopen files that are saved as and returns error - reboot necessary - iMac M1

    I have the lastest 2021 version of Illustrator (25) on Apple's newest iMac M1
    and Mac OS Big Sur 11.4

    I often save files as templates (option "save as") and I've noticed that:
    - When I save a file as or
    - Export a file under a certain format (even PDFs at times)

    Coming back to the original document isn't possible, upon opening, the following dialog box appears (see screen shot) and at that point, a reboot is necessary to make this possible.

    My files are located on a NAS but I am not convinced the NAS is incriminated in…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. saving files as pdf is glitching

    Save –> use Artboard is locked

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Illustrator auto added a level 1 layer to wrap all layers after saving as SVG.

    1. Windows 10.
    2. Adobe Illustrator 25.2.1.
    3. Save any .ai file that has multiple layers as SVG then open the saved SVG file with Illustrator .
    4. Expected: Keep the same layers as the ai file. Actual result:All layers were wrapped by a new layer automatically.
    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. 別名保存でファイル名入力時に特定のキーコンビネーションで見えない特殊文字が挿入されCC同期エラー

    MacOS BigSur11.4 / Illustrator2021 v25.2.3

    Illustrator別名保存でファイル名入力時に、
    意図せず[control]+[option]が押されることで、
    表示できない特殊文字が入り、CC同期でエラーになる
    上記コンビネーションで、文字が入力されないようにしてほしい。

    1 vote
    Under Review  ·  0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Exportation of Devanagari in SVG

    There is an annoying bug in the export or save as... SVG, when the artwork contains devanagari script.
    I attach to this post 3 screenshots of a very simple artwork made of 1 background picture and 2 texts, one in Hindi, the other one in French. The fonts used are the beautiful Adobe Devanagari fonts (bold and bold-italic).
    I have used either save as... or export as... and reopened them in Illustrator, with different results, then made a copy of my screen..
    If you open the 3 files for example in Photoshop, you will see that they are all different!!!…

    1 vote
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  6. Export for Screen; Advanced settings; Include ICC profile checkbox doesn't work

    When I choose Export for Screen... Gear icon (Advanced Settings for exported filetypes... JPG 100... uncheck "Embed ICC profile"... Save Settings; The ICC profile is still embedded upon export, and when I open the settings dialog again, the box has rechecked itself.
    This feature works correctly in the legacy "Save for web" tool.
    Please fix!

    1 vote
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  7. Open dialog box Dimmed items that open

    When opening files, and navigating with the Open window to a new folder. There are times items that clearly will open but are dimmed. Even folders have been shown dimmed today. Same with last version of Beta.

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  8. shadowing of spot-overprinting-die-line in 4 color work after saving as PDF from Illustrator

    Customers Illustrator 2021, 4 color work has a spot color die overprinting. When saving PDF with all layers the die-line cast what looks like a burn area of die.
    Laura

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Illustrator crashes, hitting enter when importing a file

    When choosing a file to import and you hit the enter button on the keyboard the whole app crashes ... impossible to do anything it just freezes and makes my whole Mac mini M1 freeze!!!!!

    And if you have an other adobe app open this one will freeze too!

    Please fix this, it's huge problem

    1 vote
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  10. Bug with text with DXF exported from Illustrator

    With the new update 25.2.3 I have problems exporting DXF files from Illustrator.

    Each time I do it the texts change of size to a very, very small one.

    I export graphics to use them in Automatized Cut Machines but the texts do not appear in the right size. I had to keep and old version of illustrator 25.0 in order to be able to still use those machines.

    What can I do?

    1 vote
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  11. SVG Export - Compound Paths Cause Performance Issues & Unexpected Results

    Windows 10, Illustrator 25.2.3 | System info attached and repro file attached.

    There are 2 artboards and asset exports defined in the file.

    They are the same illustration with 1 difference - the "grouped" version has a set of paths grouped together, and the "compound" version has those same paths combined into a compound path.

    I ran 3 test exports with my repro file, increasing paths: first 500 paths, then 1000 paths, and finally 1500 paths. Here's the export times:

    Test 1 | 0500 paths | Grouped: 10 seconds | Compound: 130 seconds
    Test 2 | 1000 paths | Grouped:…

    1 vote
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  12. Export as SVG should respect all-caps style on text

    Text in Illustrator file set with All-Caps style. When export as SVG, the style is lost. Either the style should be preserved, or, during export, the case should be hard-coded into the text (e.g. "Hello" styled as all-caps becomes "HELLO").

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. When saving as PDF, downsampling does not function for images that are part of a transparency mask

    Windows 10 - Illustrator CC Desktop

    How to create issue:

    Place a linked image. Use linked image with another object to create a transparency mask. Save as PDF. Adjust downsampling options. View created PDF with a PDF viewer and see that the image did not get downsampled. Also, look at file size of created PDF.

    Release the transparency mask and resave with all other variables identical to other saved file. Open the file in a PDF viewer and see that it is properly downsampled. Also, look at file size and see that it is smaller than the other created PDF.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  14. Beim Öffnen einer PDF werden Textzeilen in Pfade umgewandelt

    Meistens wenn ich eine PDF-Datei in Illustrator öffne, gibt es die Meldung, dass die Schrift in einen Pfad geändert wird. Jetzt habe ich herausgefunden, dass der Grund dafür ein Fehler mit Ligaturen ist. Wenn Ligaturen wie fl oder fi verwendet werden, kommt diese Meldung.
    Es scheint, dass Illustrator die speziellen Glyphen nicht erkennen kann. Wenn keine Ligaturen in der PDF-Datei vorkommen, öffnet Illustrator diese problemlos und der Text ist editierbar.

    Wolfgang J. Kremer
    Mac Pro 5.1, OSX 10.14, Creative Cloud

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. 勝手にファイルが保存されてしまう

    Adobe Illustrator 2020の一部のaiデータで保存する前にファイルと閉じようとすると、勝手に保存されてしまいます。環境設定の自動保存はすべてチェックを入れて外して適用したのですが変わりません。
    ファイルはクラウドドキュメントではなく、NASに配置しているファイルです。

    しかも発生するときは何度か再起動すると発生しなくなりますので、バグではないかと考えています。

    1 vote
    Completed (Comments Open)  ·  1 comment  ·  File Save, Import and Export  ·  Admin →
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  16. Element appears in Illustrator

    MacOS Mojave - versão 10.14.6
    Illustrator 2021 - 25.2.3
    We received a customer’s file in PDF. We always work the file in Illustrator.
    In this case, when we opened the file, no error message appears that the file had been modified outside Illustrator. We proceed with the job. Problem - one element that doesn’t exist in ACROBAT, appears in Illustrator. I believe this is a bug, because usually the message is shown.
    This problem gave us a big complaint by the customer because that element is forbidden in the Portuguese market.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  17. Problems when saving first time after update

    Hello everyone,

    After this new update I got a weird bug: every time I try to save a file it gets me the error "Can't save the document <document name>. This file cannot be found" (screenshot attached). After I clicking save again it works just fine. It's not a big of a deal, but is really annoying get that popup every time I open a document, do some modifications and try to save again.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Saving AI file as .pdf results in blank

    OS BigSur 11.3, AI 24.2.3

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  19. Illustrator impossible d'enregistrer des fichiers sur un NAS Synology

    Bonjour,
    Depuis quelques temps, je ne peux pas enregistrer mes fichiers .ai sans qu'Illustrator ne créé de fichiers .tmp ou .ai en les renommant "Acr...."
    Je ne peux pas toujours enregistrer les modifications effectuées dans mes fichiers. Apparemment c'est encore pire si j'utilise un script d'action.
    En local aucun problème. Que faire s'il vous plaît ?
    Mac Os Big Sur 11.1
    NAS Synology
    Illustrator 25.2.2 2021

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. place lets me bring image in but then after resizing image it disappears

    Windows 10 latest build, CC latest build, Illustrator latest build. Using File->Place with a .jpg brings the image in and allows me to place it in the workspace, but when I resize it and try to move it to the artboard the image disappears.

    1 vote
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