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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1143 results found

  1. import png from Photoshop or Capto results in an invisible link

    Illustrator CC 22.1, OSX 10.13.6

    When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.

    Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.

    Actual result, link is not visible anywhere, but appears in link palette.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  2. Artboard

    When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.

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  3. Can't export png file macOS 10.13.6

    1. Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed

    GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.1 INTEL-10.36.19
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 650
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 650
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

    1. The steps you were taking when you experienced the issues
      Open bug.ai then export png

    2. Your expected result
      No error, PNG export properly

    3. Your actual result
      Error dialog show while preview

    [Optional] Upload your Illustrator file or a video

    1 vote

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  4. PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting…

    1 vote

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  5. Legacy "save as" from CC2018 does not work

    "Save as" to legacy CS6 , CS5, etc. from CC2018 does not work - although it looks like it does. Trying to open the file in CS6 will get an error that the file was created in a newer version. To confirm the file has not been converted to CS6 (or other legacy version), check the file window. It will display no version number and right-clicking on the file and choosing "get info" will also show no version number.

    To work around the bug, launch CS2017 and "save as" to the desired legacy version. You will now see a version…

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Devanagari scripts

    The use of devanagari scripts in most Creative Suite is really laborious. It took me a long time before finding the way to have a correct display of simple copy/paste from Word or any other source of hindi or sanskrit texts by adjusting, in TWO différents dialog boxes the appropriate settings. I finally found the way to do it but, as I wanted to use a composition in a webpage, I exported my composition as SVG, and the result was just terrible: no word was correctly spelled and I had to retype all of them in Dreamweaver (which has a…

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  7. create new

    "Create new..." does not work on Win 10 latest CC 2018 update, new subscription, first time using Illustrator. I've seen Illy used by many people up close, it's not me - it's the Create New feature, it's broken from the File > menu, the full screen app convenience tile menu, and also CTRL+N. None of it progresses past the initial "what new file setup do you want". And yes, I pressed "Create" not cancel.

    Very disappointed, I just paid for a year of this, greeeaaat.

    1 vote

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  8. Adobe Illustrator did not save and included my link files. Those files were not embedded.

    Usually, to prevents lost files, I will save and checked the "include link files". However, now this feature isnt working. I tried several times but the files in my Ai hasnt been embedded. It is very annoying because I will need to embed all the files manually. Please FIX this

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  9. Acrobat DC PDF file has a difference spot color name than the same PDF imported into Illustrator

    1. A production file was created in Illustrator CC 2017 (21.1.0) Windows 7 and saved as a PDF for print.
    2. The file needed editing and when opened again in CC 2018 (22.1.0) on Windows 10, one of the spot color names in illustrator is different from the PDF file.
    3. File-open repeats the issue, but File- Place imports the correct spot color name.
    4. Not only did the spot color name change but the text underneath a color call out, we do use Tortoise SVN software which could be part of the issue. Why would illustrator read that file differently than Acrobat DC?
    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. "Save for Web (Legacy)" defaults to some arbitrary folder (on Win10)

    Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

    If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes…

    1 vote

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  11. SVG href property exports incorrectly

    When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

    However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

    All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. Text not read when opening EMF file

    I am running Adobe Illustrator CC version 22.1 on Windows. When I open the attached .emf file, the text elements in the file are omitted. You can see what the file should look like by opening it in MS Paint. The expected behavior is for Illustrator to import all elements, including the text.

    1 vote

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  13. Strange Distort Upon Export

    Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

    Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

    System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

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  14. excel

    Trying to copy/paste a graph from Excel to Illustrator (or open a PDF from excel). Sometimes it pastes fine as vector shapes, but other times a complex graph paste as pixelated images(the lines still paste as vector lines though). For example instead of pasting a cluster of circles, it pastes a cluster of pixelated circle shapes with a mask....Why doesn't it just paste as vector circle shapes as usual? Is the graph too complex? What are my options?

    1 vote

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  15. updated eps files no longer preview

    Running Mac OS 10.13.5, Illustrator CC 22.1

    When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?

    1 vote

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  16. Can't export a PNG file ([now!] error)

    Hello,

    I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.

    Kindly help.

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Export fails for path item with pattern stroke

    Using File -> Export -> Save for Web or File -> Export -> Export For Screens (at scale greater than 1x) will give an error: "Could not complete this operation. An unknown error has occurred". This error only occurs when this particular item is visible and involved in the area to be exported.
    See attached file and screenshots including that of mentioned path item.

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  18. Failure to Generate opaque color on shape layering

    WinOS10

    When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.

    Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.

    Please…

    1 vote

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  19. "Save as SVG" exports mojibake-parttern-ID when it contains CJK character

    Illustrator CC 2018 (v22.1) on Windows 7

    When I save the attached document as SVG in any setting, the stripe patterns had gone completely. I checked up the exported SVG file and noticed the pattern ID defines itself correctly, but actual tag id referenced by "xlink:href" attribute is a wrong mojibake-ID.

    And I know this will not happen when use "Export for Screen". It export correctly, but not scriptable. I think it very strange...

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  20. missing id in exported svg

    When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
    Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
    Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.

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    2 comments  ·  File Save, Import and Export  ·  Admin →
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    Resolved (Comments Open)  ·  Dirk Schulze responded

    Thanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.

    Greetings,
    Dirk

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