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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1157 results found

  1. Unable to save to Illustrator 8 legacy format

    Illustrator 23.0.1 (64-bit)
    Windows 7 Pro SP1 x64

    File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

    Create simple file (can be blank, but this doesn't show the full problem.
    Save as Illustrator 8 format.
    Attempt to ope.
    Error message (see screenshot) is displayed.
    Click OK.
    File then opens, but has no content.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  2. Illustrator won't export SVGs - V. 23.0.1

    When trying to export (for screens) artboards and/or assets, it does create subfolders but won't export any SVGs.

    It does export PNGs etc but not SVGs.

    1 vote
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  3. CC 2019 hangs/crashes on quitting on Windows

    Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
    Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
    - sign out and sign again the license
    - clean prefs and reinstall

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. Save for Web

    Hi,

    This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

    Why has this never been fixed??

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  5. the letter "i" is sometimes not exported to SVG

    the letter "i" is sometimes not exported to SVG..
    For example: i tried to export the following paragraph to SVG:
    "Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."

    the word "file" always gets exported as "fle"

    1 vote
    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Admin →
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  6. sig malfunction

    When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  7. Use of Asset Export panel modifies existing SVG when closing without saving changes

    When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

    Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

    This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Asset Export Incorrectly Clipping

    If you create a filled rounded rectangle with a 1 pt border, add it to the Asset Export panel and export, the end result is noticeably clipped. Even though the shape may be aligned to be pixel perfect and the stroke aligned so that it should be inside, the output shows the frame is now non uniform in terms of stroke width.

    If you didn't use stroke, you probably won't notice the inaccuracy.

    See the attached image and the edges are clearly truncated.

    Says there are some fundamental alignment issues that need to be addressed.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  9. Not Responding every time PDF saved

    Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  10. Importing a small PDF file takes 2 minutes

    I just opened 6 50kb PDF files and it took 1 minute 50 seconds. Why is it so slow? It has been this slow for a long time and I am sick of it. It makes me wonder why I should pay for this.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

    I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

    However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

    Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  12. SVG File not found but will open in inkscape in windows 10 cc 2017

    SVG File not found but will open in inkscape in windows 10 cc 2017
    help

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. svgz file got an error in brouser

    Hi,
    I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
    I recently got an error when I save svgz files. It is about a missing line code.
    In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
    In the last image are setting whit which file work, but it ia to big.
    Until a few days ago I had no problem, now every file I save has this error.…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  14. I can't save my file whatsoever.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Illustrator freezes when saving to DXF or DWG

    Illustrator freezes when saving to DXF or DWG

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  16. import png from Photoshop or Capto results in an invisible link

    Illustrator CC 22.1, OSX 10.13.6

    When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.

    Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.

    Actual result, link is not visible anywhere, but appears in link palette.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  17. Artboard

    When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  18. Can't export png file macOS 10.13.6

    1. Details of your operating system and version of Adobe Illustrator Use artboard "Save for web" or "Export to PNG" both failed

    GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.1 INTEL-10.36.19
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 650
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 650
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1

    1. The steps you were taking when you experienced the issues
      Open bug.ai then export png

    2. Your expected result
      No error, PNG export properly

    3. Your actual result
      Error dialog show while preview

    [Optional] Upload your Illustrator file or a video

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Legacy "save as" from CC2018 does not work

    "Save as" to legacy CS6 , CS5, etc. from CC2018 does not work - although it looks like it does. Trying to open the file in CS6 will get an error that the file was created in a newer version. To confirm the file has not been converted to CS6 (or other legacy version), check the file window. It will display no version number and right-clicking on the file and choosing "get info" will also show no version number.

    To work around the bug, launch CS2017 and "save as" to the desired legacy version. You will now see a version…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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