Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
791 results found
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Option key does not work at all.
My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.
1 vote -
Opening CC 2015 files that have missing links causes the program to hang/crash
Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu
Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...
Koen, UX Director at my company, 60 seats
1 vote -
1 vote
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corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
1 vote -
no es posible establecer el numero máximo de archivos que se deben abrir
Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.
¿Que debo hacer?
Necesito ayuda!
1 voteplease contact Adobe support
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Illustrator Distortion of Template and final art
Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Finecut Rasterlink
Cut path and Reg marks work fine
Output to Rasterlink produces a Blank screen and freezes illustrator1 votePlease contact Finecut support
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When using pathfinder crop my system locks up and has to be closed down.
I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html -
Intuos Pen & Touch - Pinch zoom doesnt work anymore
Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.
1 vote -
Crashing immediately when opened
I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Scale box not appearing
every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.
1 vote -
White spot and white line always appear up when I working and when I do an other things it will move into other position
At the beginning it is work normal as usually then when I add something or move something there will happen a white line and white spot or missing part of my work and I try to ignored them but it will change position
1 vote -
Edit Artboards/Convert a box to artboards Illustrator 18
Why cant Illustrator 18 snap to a box when converting to artboards? Also if you create a box copy it into your library.... then bring it back into illustrator and try to create artboards from it, you get a weird error stating its got a clipping mask or a rotation?
1 vote -
Illustrator crashing after latest update
After updating Ai in the desktop app the program crashed on me several times during an afternoon. I worked with the pattern maker tool in one file and manualy in another file. After restarting both Ai and my iMac there is no way to open the files. I get a sign that says "Unable to open drawing". That happens only to the files created after updating. I tried saving as pdf and open the pdf, not working. I tried to open the files on another computer, the same happens. I then placed the pdf in Indesign, saved as a new…
1 vote -
Opening Files Problem
Not sure what this message means. It started last week.
I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.1 vote -
Snap to Grid functionality reversed
Running AI 22.1 on OSX 10.12.6
When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.
1 vote -
Illustrator documents open up as skewed black and gray triangles
When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:
1 vote -
Illustrator CC 22.1 destroyed my file
22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.
1 vote -
Special characters and Data merge
New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html
Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.
I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/
AI v22.1
Windows 10 64-bitWill also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file…
1 vote
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