701 results found

1. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

   When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

   Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

   This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

   Uninstalling and re-installing Illustrator, and erasing preferences, with multiple system restarts in between, did not resolve the issue.

   This issue is not reproducible in Illustrator 27.8.1, before upgrading or after downgrading from 27.9. Performance with the mouse/trackpad or with the hand tool is identical and runs at 60 fps on an external display and 120 fps on the built-in display.

   When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

   Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

   This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

   Uninstalling and re-installing… more

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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix to this issue is available in Beta 28.1 21 (and above) and Prerelease 28.0.66 (and above). Please check, if you can, and reply back if it works for you.

2. GPU performance not detected (unavailable)

   AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
   Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
   Number of Displays: 1
   Number of Drivers: 2
   Vendor: ATI Technologies Inc.
   Renderer: AMD Radeon(TM) Graphics
   DXVersion: Unknown
   Active Display Name: \.\DISPLAY1
   PrimaryDisplayAdapterIndex: 0
   Display Adapter[0] VendorID: 1002
   Display Adapter[0] DeviceID: 1638
   Display Adapter[0] SubSysId: 16c21043
   Display Adapter[0] Revision: 196
   Display Adapter[0] DedicatedVideoMemory: 496
   Display Adapter[0] DedicatedSystemMemory: 0
   Display Adapter[0] SharedSystemMemory: 7887
   Display Adapter[0] Attached Monitors: \.\DISPLAY1
   Display Adapter[0] PrimaryMonitor: 1
   Display Adapter[1] VendorID: 1002
   Display Adapter[1] DeviceID: 73df
   Display Adapter[1] SubSysId: 16c21043
   Display Adapter[1] Revision: 195
   Display Adapter[1] DedicatedVideoMemory: 11987
   Display Adapter[1] DedicatedSystemMemory: 0
   Display Adapter[1] SharedSystemMemory: 7887
   Display Adapter[1] Attached Monitors: None
   Display Adapter[1] PrimaryMonitor: 0
   Display Adapter[2] VendorID: 1414
   Display Adapter[2] DeviceID: 8c
   Display Adapter[2] SubSysId: 0
   Display Adapter[2] Revision: 0
   Display Adapter[2] DedicatedVideoMemory: 0
   Display Adapter[2] DedicatedSystemMemory: 0
   Display Adapter[2] SharedSystemMemory: 7887
   Display Adapter[2] Attached Monitors: None
   Display Adapter[2] PrimaryMonitor: 0
   ActiveDriverIndex: 0
   Driver[0] Name: AMD Radeon(TM) Graphics
   Driver[0] Driver Version: 27.20.22001.24003
   Driver[0] Driver Date: 20211215000000.000000-000
   Driver[0] Adapter RAM: 512
   Driver[0] PNP DeviceID: PCI\VEN1002&DEV1638&SUBSYS16C21043&REVC4\4&12C9051D&0&0041
   Driver[0] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\amdxc64.dll
   Driver[1] Name: AMD Radeon RX 6800M
   Driver[1] Driver Version: 27.20.22001.24003
   Driver[1] Driver Date: 20211215000000.000000-000
   Driver[1] Adapter RAM: 4095
   Driver[1] PNP DeviceID: PCI\VEN1002&DEV73DF&SUBSYS16C21043&REVC3\6&1BE0D0F&0&00000009
   Driver[1] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374997.infamd64db9f85480b2603ac\B374840\amdxc64.dll
   DefaultEnableGPU: 1

   AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
   Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
   Number of Displays: 1
   Number of Drivers: 2
   Vendor: ATI Technologies Inc.
   Renderer: AMD Radeon(TM) Graphics
   DXVersion: Unknown
   Active Display Name: \.\DISPLAY1
   PrimaryDisplayAdapterIndex: 0
   Display Adapter[0] VendorID: 1002
   Display Adapter[0] DeviceID: 1638
   Display Adapter[0] SubSysId: 16c21043
   Display Adapter[0] Revision: 196
   Display Adapter[0] DedicatedVideoMemory: 496
   Display Adapter[0] DedicatedSystemMemory: 0
   Display Adapter[0] SharedSystemMemory: 7887
   Display Adapter[0] Attached Monitors: \.\DISPLAY1
   Display… more

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3. Illustrator 27.6.1 randomly freezing...

   This is happenng to a few of the machines in my office. AI will randomly stop responding. The window will grey out and the only way to resolve is to force quit (I've given it an hour once to see if it resolved itself, but no).

   AI 27.6.1
   Windows 11
   Nvidia RTX A2000 12gb GPU
   i7-12700 CPU
   64G memory

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4. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

   This is marked ad fixed in older bug reports, but it is still an issue in 2023.
   When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

   1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

   2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

   3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

   So currently, the only way for me to actually see the true size of the document I'm making is to zoom and measure with a ruler until it's accurate. With the first setting, 81% zoom is the actual size. With the second setting, 113% zoom is the actual size.

   When posting this to the community, a community expert recommended I report this as a bug, suggesting that Illustrator might just have detected the wrong monitor resolution.

   This is marked ad fixed in older bug reports, but it is still an issue in 2023.
   When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

   1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

   2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

   3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

   So currently, the only way for me to actually see the… more

   2 votes

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5. Illustrator is crashing all day long, for no reason

   Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes, when reopening no specific error message appears.

   Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,… more

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6. Se cierra automáticamente

   No me deja habilitar el acceso a Illustrator, se cierra sin consentimiento.

   2 votes

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7. freeze on save

   I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.

   I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2

   2 votes

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8. Illustrator is freezing

   It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
   I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
   Really need this to be resolved as I use illustrator everyday for work and can't save any of my work.

   It's been 2 weeks that illustrator keeps freezing. I have updated, uninstalled/reinstalled the app, and still does the same thing. I'm working on a file and once I want to save, the app freezes and I can't do anything about it, no button works or anything and I'm unable to save as every time I save that's when it happens.
   I see my page/work but can't touch anything, the only way to get out is to Force quit from the task manager.
   Really need this to be resolved as I use illustrator everyday for work and can't save any of… more

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9. Slow performance / undesirable switch to CPU preview

   Operating system: macOS Catalina 10.15.7
   Illustrator: 26.5

   When turning on rulers or editing the artboard, Illustrator switches to CPU preview, which is very slow.

   After closing and reopening the file, the gpu preview is active. (If i don't save the file with rulers turned on)

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10. Custom guides make Illustrator unusable when viewed as dots

    I've made guides out of a large number of lines (forming an iso grid). This works fine as long as I am viewing the guides as lines, but when changing the view to Dots in settings, Illustrator get so slow that I can't even move around in the document. I am using Windows 10 version 26.1. I also have v25.4.1 installed and it is the same thing there.

    Maybe it would be less performance demanding if we could set transparancy on guides instead of using dots?

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11. Copying and Constraining using keyboard shortcuts (Opt/Shift) is causing error sound

    This version of Illustrator (26.1) on MacOS Monterey 12.3 is sporadically having problems with taking an object and using keyboard shortcuts to copy/constrain (option/shift). At seemingly random times when trying to copy an object with option held down or option/shift held down and dragging the object with the mouse, I am getting the error noise and then a rejection of what I was trying to do. It happens frequently throughout my workflow, but I'm not sure exactly what is triggering it. Sometimes I get the error noise when simply dragging an object around the artboard, but again seems totally random.

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12. Illustrator not effectively handling Windows Desktop Magnification

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels above 100% that Illustrator isn't compensating for.

    To test it, I changed my magnification level to 100% and suddenly, the rotate tool disappears when I am just a little bit off of the selected shape like it's supposed to. Somehow, the tolerance distance for things like rotate or transform or selecting handles is way off when Windows desktop magnification is greater than 100%.

    FIx this problem and you can literally close a dozen or more trouble tickets.

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels… more

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13. Very Slow

    I just updated my MacBook Pro (16 inch, 2019) to OS Monterey 12.2.1 and my Illustrator is CS 26.0.3. It is very difficult to use my files from last week. The cursor sits there spinning the beach ball, I'm seeing artifacts and artwork disappears, I can't even drag a simple pattern tile across my page. I use slightly complex artwork year in and year out as a product designer. But with the most current Mac update, something went wrong. I've rebooted, cleared my cookies, all the usual things. Please help!

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14. animated zoom malfunctions after placing images in illustrator

    When I place files from photoshop into illustrator, the animated zoom malfunctions. It's still turned on in the preferences, but it just doesn't work. This has been a problem for several months. It doesn't have to be a .psd file, it seems to be any format (admittedly, I haven't tried every possibility). Running os 11.6 & & Illustrator 26.0–however, this started showing up in previous versions.

    Yet another of hundreds of bugs that now plague this once great program. I'm tired of constantly using workarounds (that impede and drastically slow my workflow) to utilize illustrator. Not like it'll ever get fixed either. Thanks Adobe!

    When I place files from photoshop into illustrator, the animated zoom malfunctions. It's still turned on in the preferences, but it just doesn't work. This has been a problem for several months. It doesn't have to be a .psd file, it seems to be any format (admittedly, I haven't tried every possibility). Running os 11.6 & & Illustrator 26.0–however, this started showing up in previous versions.

    Yet another of hundreds of bugs that now plague this once great program. I'm tired of constantly using workarounds (that impede and drastically slow my workflow) to utilize illustrator. Not like it'll ever get… more

    2 votes

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15. Livepaint groups mis-aligned when zoomed in full

    When zooming in (starts becoming noticeable around 4800%) the fills in a livepaint group do not align with the vectors they are made from. I've experienced this on multiple systems, both PC and Mac.

    Current OS: Intel i7-9700 @ 3 GHz, 16G RAM. NVIDIA GeForce GT 1030 graphics card.

    Version of AI: Adobe Illustrator CC 2022 (26.0.1)

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16. Illustrator Key Commands Not Working 2021
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17. Illustrator cloud documents gone - return on uninstall and reinstall, but gone again

    Every time Illustrator starts up it says "cloud documents gone"
    Have to uninstall and reinstall to get them to show...
    but cloud document are gone again after next boot
    The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.

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18. "Not Responding" every 30 seconds

    1. Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
    2. Adobe Illustrator Desktop v25.3.1
    3. Open Illustrator
    4. Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds

    I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.

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19. Latest Illustrator Update Unresponsive July 2021

    Can't select objects, access library (unresponsive), extremely slow, has obscured text when re-opening files. Can't save png or saves and then distorts the PPI. Won't toggle between tools.

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20. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded files have shown little or no lagtime in the past, dating back to my previous 10yr old mac setup

    The imbedded files are photoshop 600ppi bitmap .tifs saved with compression.

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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