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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Surface pro 4, Illustrator and InDes

    I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?

    1 vote

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  2. Line distortion Issue

    I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.

    1 vote

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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Saves pdf as ai, and a lousy update.

    Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
    When will software mfg realize that people are tired of updates?

    1 vote

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  4. Tiny background pixels in top objecting flickering in and out

    In some of my files pixels that are the color of the immediate background of an object will flicker in and out of the object. Zooming in and out changes the regions of the object that are affected, and sometimes it appears as if the object is fine. However, if you then zoom in, the problem resumes.

    1 vote

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  5. type/color changes having difficulty taking

    v.22.0.1 64-bit on win 10
    never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:


    1. changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.


    2. working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,…

    1 vote

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  6. Tidak bisa masuk Ai

    saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
    saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
    mohon bantuannya

    1 vote

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  7. freeze

    My Version is Ai CC 2018
    I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze

    1 vote

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  8. When I change opacity in the header bar it opens up the move pallete bug

    Version CC 2017
    When I change opacity in the header bar it opens up the move pallete.
    Expect opacity change.
    Move tool pallete comes up.

    1 vote

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  9. Windows Illustrator CC 22.0.0

    GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
    There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.

    1 vote

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  10. With multiple selection, you have to wait before clicking on key object

    Illustrator CC 2018
    Windows 10

    With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).

    1 vote

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  11. Illustrator CC 18 freezing on macOS High Sierra

    Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.

    1 vote

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    9 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Alt click drag

    I am curious if anyone has ran into the same problem or even knows how to fix this problem.
    I am using illustrator 2018 and I can not use the Alt click drag method to duplicate
    I can not find out how to fix this issue

    1 vote

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  13. ARTBOARAD SELECTION and arrow tool in CC 2018

    I can't select and move vector graphics without this happening to my illustrator artboard (see screen catures), I can't move graphic elements without it shaking. I try zooming in and out - closing the document and illustrator and starting all over again, but it keeps happening over and over, I can't basically use the APP AT ALL.

    Everytime I try to select and element or move an element the whole APP almost goes into a malfunction!

    1 vote

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  14. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote

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  15. Pixel Preview option bug


    1. Illustrator CC 2018 (22.0.1)

    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.

    1 vote

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  16. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote

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  17. Many Many issues with Illustrator 2018


    1. Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.


    2. The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!


    3. The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…

    1 vote

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  18. Copying and Pasting Text from a Word Doc instantly crashes Illustrator

    I'm using the latest version of Adobe Illustrator on Windows 10. After my first crash, I re-opened Illustrator and created a new document. Before doing anything else, I switched over to the .docx file I had open in WPS Writer and copied some of the text that was there to my Clipboard. Once I switched back to Illustrator, clicked on the artboard and pressed Ctrl+V, Illustrator immediately stops responding and crashes.

    1 vote

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  19. all my guides are missing

    all the guides like intercepts and centre are disappeared. I have reset more than once, but nothing changed.

    1 vote

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  20. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

    1 vote

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