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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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695 results found

  1. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  2. Working on a macOS Mojave 10.14.6, with Adobe Illustrator v23.1.1

    Working on a macOS Mojave 10.14.6, with Adobe Illustrator v23.1.1
    When having several documents open at the same time and in different tabs, out of the sudden all tabs show the same file. Forcing me to restart to be able to see again each tab with it's own design document.

    2 votes
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  3. Illustrator CC 2019 Crash on Open / Create - Oct 2019

    Illustrator CC 2019 Crashes on Open / Create

    Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.

    Updated Illustrator CC - same issue.
    Uninstall / clear prefs / reinstall - same issue.
    Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479

    I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.

    Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it…

    2 votes
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  4. New Update (v 23.1) View pdf after saving error

    Now when saving a pdf and the button for "view pdf after saving" is checked, acrobat opens and says "there was an error opeing the file".

    2 votes
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  5. Significant redraw decrease in v23.1.1 when panels are on-screen

    Please find attached the video screengrabs for the issue.

    2 votes
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  6. Ai quits unexpectedly constantly

    working on a new or existing file, Ai unexpectedly quits: on save, quits when i choose "edit link" and quits randomly- no idea why. does not save file at all, as if the file never existed and i need to start from scratch every time, even if i previously saved my work!

    OS: Mojave 10.14.6
    latest Ai cc version

    2 votes
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  7. Constant crashing, lagging, power drain,

    Illustrator is constantly slow, lagging, crashing, unresponsive, and small files are acting like large files. I have been using Illustrator for 8 years, but now, it is affect my ability to do my job. I am so incredibly disappointed with the performance issues, slow response time, and I dread having to use this program now. The CS6 version was WAY better than this.

    Please adobe, for all of your customers, fix what's broken before adding new features, and 16GB of ram is no where near enough to run this program anymore. 32... maybe.

    2 votes
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  8. flickering black rectangle

    when I move the cursor a black rectangle appears flickering alongside it. Its very confusing and off-putting. this happens with most but not all tools.
    Is this something simple that i don't know about or is this something wrong? I have tried closing Illustrator and re-opening but it is still happening. not noticed it before.

    2 votes
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  9. 2019 v23.0.4 running VERY Slow and doesn't function correctly

    I am not sure what happened, but in the past week v23 has gone horribly wrong. I am not sure when exactly my computer updated to v23.0.4, but I'm sure that was the start to the problems.

    When you first start the application, it seems to work just like it should, but then you give it a minute or load any sort of file, and it slows WAY down.
    Even creating simple boxes on an artboard will cause it happen. If you drag and size a box, it may actually do that, or it will decided to ask you the…

    2 votes
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  10. Slow/Lagging Preview

    The preview of the canvas is incredibly laggy/stuttery when moving shapes around the canvas. Makes illustrator almost unusable on my PC, always have to use my MacBook.

    Windows 10
    i7 6700K
    MSI RTX 2070
    16GB RAM

    2 votes
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  11. Delayed mouse movements when rulers are on

    I have just switched from a PC to a Macbook Pro 15.
    I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.

    I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.

    While I can have smooth mouse movements with rulers off, scrolling/navigating through…

    2 votes
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  12. Slow Mouse & shaking Cursor

    Slow Mouse & shaking Cursor on Canvas.
    Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
    Thx.

    illustrator: v23.0.3
    Mac OSX Mojave: 10.14.4

    2 votes
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  13. Rotate stepper in transform panel shifts anchor point

    1) Mac OS 10.14.4, Illustrator 23.0.3.

    2)
    A - Create a blank document.
    B - Draw a line or any other shape.
    C - Use the Selection Tool to select the shape.
    D - In the Properties>Transform panel, rotate the shape.

    3)
    Expected result: Shape rotates around anchor point (or middle).

    4)
    Actual result: Shape rotates using a swinging arc creating a path similar to the attached.

    Have restarted Illustrator, problem persists.

    2 votes
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  14. AI 2019 is not using Intel UHD 630 for HW acceleration

    We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often…

    2 votes
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  15. 10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????

    Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.

    2 votes
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  16. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Illustrator won't let me toggle lock or visibility

    I'm having trouble with adobe illustrator. It won't allow me to use the toggle lock/unlock or the toggle visibility function. I've tried closing and starting the program up again. I've even attempted to work from a different computer. Nothing I have done has helped and the bug always reappears after a few seconds. Is there a way I can correct this bug?

    2 votes
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  18. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CS suite, Illustrator and Mojave.
    Illustrator system info attached.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  19. Keyboard shortcut for Offset path changes automatically

    I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.

    Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.

    Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.

    Is thee a way around, or is this something that I'll need to wait to be fixed?

    2 votes
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  20. recent mojave update 10.14.3 causing odd illustrator behavior?

    1) osx 10.14.3
    2) basic illustrator usage
    3) ""
    4) basic commands not being fulfilled, eventual crash

    recently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so…

    2 votes
    2 comments  ·  Performance  ·  Admin →
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