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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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695 results found

  1. Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine

    Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  2. Crash illustrator

    MacOS Mojave 10.14.2 3,2 Ghz i5/ 24 GB
    Illustrator crasht (blijft hangen) bij het opslaan van een nieuw document.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  3. 23.0.1 Windows 10. Slow, Black Screens, and continually crashes

    23.0.1 is proving unusable on my system. Continual black screens, pauses, and crashes. I cannot get any work done.

    Win10 Pro 1803 16GB. 64bit. + Nvidia GeForce 210.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  4. Command-s save reverts back a few steps

    Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!

    2 votes
    1 comment  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. slow choppy zoom on PC

    whether I use the zoom tool or key combo/scroll, zoom in or out takes between about a full second to multiple seconds. makes it very hard to control. this seems to happen regardless of the document complexity. Photoshop and XD zoom well.

    this PC got a fresh Windows 10 install a month ago, then Illustrator was installed for the first time. this has been an issue since then.

    I've tried GPU Performance preference on and off.
    I've uninstalled, cleaned, re-installed Illustrator a few times since then.
    I've reset preferences.

    Illustrator 23.0.1
    Windows 1803 64, Xeon 2 X 2.60 GHz, 256…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  6. MBP 2018 - GPU render, performance extremely slow

    macOS Mojave 10.14.2, Illustrator 23.0.1

    Performance on MBP 2018 (32GB) is extremely low, even on simple compositions. Working with graphic with active effect 'Drop Shadow' is almost impossible. I have feeling like working od PC from 2008. In outline mode works much better.

    On PC (i7 8700, gtx 1060) the same composition works like a charm.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  7. Pathfinder Actions not properly saving in Illustrator CC 2019

    Every time after I close and open Illustrator I have to edit my actions all over again. I've set all Pathfinder options to expand when being performed. They work while I'm in the session, when I open the software the next day I have to re-set them to do the same, otherwise they all act as if they're Unite and don't even perform the proper action. I've moved them out of the default folder and into a custom folder - still keep doing that. Slows down work a lot.

    2 votes
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  8. Crash on "Missing Font" screen

    Illustrator app will become unresponsive or non-functional at all, when there's a missing font window. and the missing font window is just blank, without anything. The only option is to go to my Windows task manager and close it by forcing quitting. This is latest version of Illustrator x86 app for Windows 10.

    2 votes
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  9. Fonts issue

    Illustrator often hangs on large documents. The same document outlined opens fast with no issues. There is something going on with fonts in 23.0.1 - Photoshop also has problems with fonts. I'm on a Windows 10 Pro.

    2 votes
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  10. Problems with 2019 Adobe CC Illustrator when upgrading to the Mojave OS system

    I had difficulty closing the window that jumped around a lot plus the Illustrator program often closed unexpectedly. The Illustrator document I worked on often would freeze, making it impossible to change or update it.
    The Adobe tech. downgraded my Illustrator CC program to 2018 it works once again. Please let me know when the 2019 bug is gone. Thanks

    2 votes
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  11. Progress Bar freezes when clicking on Menu Bar

    While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.

    2 votes
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  12. Scaling with the Selection Tool

    I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?

    2 votes
    3 comments  ·  Performance  ·  Admin →
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  13. Random selections and wandering selection tool

    When selecting and deselecting layers, the software will select and deselect other layers on its own. The selection tool and text tool will wander on its own all over the screen when trying to select or add text.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  14. Illustrator CC18 is alwais, yet, unusable with Hight Sierra !!?

    I have read many posts on bugs, I read that many problems have been solved. it does not work for me at all.

    please find real solution

    these the problems with illustrator
    - the program is very very slow, almost still
    - the pointer selects paths of objects without a voluntary action
    - the pointer makes endless selections on the sheet
    - the top menu does not respond or does so after many attempts
    - almost impossible to open color setting panels
    - very slow response keyboard functions (eg show as a path)
    - unusable
    - function block even if…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  15. 3d extrude and bevel problem

    Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  16. Jpg Image Won't Place in Illustrator 22.1

    I'm using a MacBook Pro Mid 2012. I've updated all of my apps. For some reason my JPG image won't place in Illustrator 22.1

    2 votes
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  17. Flickering cursor icon and Unresponsiveness (High Sierra 10.13.4)

    Got a new Mac running 10.13.4, installed adobe CC completely fresh. Illustrator is very slow, often comes to a complete stall / irresponsive, and I have to constantly restart the application. And even after the restart, it is still very slow. I turned off everything, including the GPU performance and other things it didn't help at all. The cursor flickers for several tools. It has become very unuseable and drag the time I normally would be able to finish a project by 2x at least.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Can you please check if Dictation is on your MAC. We are aware of an issue where Dictation software was interfering.
    If this does not work, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Screen flashes with large slice in screen

    I am using Adobe Illustrator CC version 22.1. I open a new document, and no matter what the content, the screen flashes in and out and then a large triangle shaped slice appears in the screen. I cannot use Illustrator at this point. This program costs way too much money for this. Please see attached.

    2 votes
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  19. Slow on iMac

    I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.

    Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.

    I have a low spec 5 year old pc laptop, the files run better on that...
    Please help!

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  20. Slow new start screen

    New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.

    2 votes
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