Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
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Problems with 2019 Adobe CC Illustrator when upgrading to the Mojave OS system
I had difficulty closing the window that jumped around a lot plus the Illustrator program often closed unexpectedly. The Illustrator document I worked on often would freeze, making it impossible to change or update it.
The Adobe tech. downgraded my Illustrator CC program to 2018 it works once again. Please let me know when the 2019 bug is gone. Thanks2 votes -
Progress Bar freezes when clicking on Menu Bar
While saving or exporting, the progress bar can be frozen by clicking on any option (File, Edit, etc) in the Menu Bar and leaving the drop down open.
2 votes -
Scaling with the Selection Tool
I can't seem to use the black arrow tool to scale objects anymore?? Anyone else having the same issue? I've checked a number of different forum boards, but no one seems to be having the same issue. Any help?
2 votes -
Random selections and wandering selection tool
When selecting and deselecting layers, the software will select and deselect other layers on its own. The selection tool and text tool will wander on its own all over the screen when trying to select or add text.
2 votes -
Illustrator CC18 is alwais, yet, unusable with Hight Sierra !!?
I have read many posts on bugs, I read that many problems have been solved. it does not work for me at all.
please find real solution
these the problems with illustrator
- the program is very very slow, almost still
- the pointer selects paths of objects without a voluntary action
- the pointer makes endless selections on the sheet
- the top menu does not respond or does so after many attempts
- almost impossible to open color setting panels
- very slow response keyboard functions (eg show as a path)
- unusable
- function block even if…2 votes -
3d extrude and bevel problem
Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
2 votesPlease follow the steps listed in the below link and share the crash dump and system information
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
Jpg Image Won't Place in Illustrator 22.1
I'm using a MacBook Pro Mid 2012. I've updated all of my apps. For some reason my JPG image won't place in Illustrator 22.1
2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Flickering cursor icon and Unresponsiveness (High Sierra 10.13.4)
Got a new Mac running 10.13.4, installed adobe CC completely fresh. Illustrator is very slow, often comes to a complete stall / irresponsive, and I have to constantly restart the application. And even after the restart, it is still very slow. I turned off everything, including the GPU performance and other things it didn't help at all. The cursor flickers for several tools. It has become very unuseable and drag the time I normally would be able to finish a project by 2x at least.
2 votesCan you please check if Dictation is on your MAC. We are aware of an issue where Dictation software was interfering.
If this does not work, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Screen flashes with large slice in screen
I am using Adobe Illustrator CC version 22.1. I open a new document, and no matter what the content, the screen flashes in and out and then a large triangle shaped slice appears in the screen. I cannot use Illustrator at this point. This program costs way too much money for this. Please see attached.
2 votes -
Slow on iMac
I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.
Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.
I have a low spec 5 year old pc laptop, the files run better on that...
Please help!2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Slow new start screen
New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.
2 votes -
Shortcut cmd + ; = Hide Guides
cmd + ; = Hide Guides
Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?
2 votes -
Cannot turn on GPU performance, NVIDIA card
Cannot turn on GPU performance on Nvidia card
My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
Please fix it, thanks2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Consistent repeat crashes
Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.
I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.
I check the task manager and sure enough it's not responding and I have to force quit…
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Object > Expand = Crash
I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.
I've reinstalled, restarted my computer - can't seem to figure it out.
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
anchor point and handle display - no visible difference on screen
With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.
THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!
2 votesWith version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".
You can update to latest version of Illustrator to use the feature.
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2-finger track pad zooming glitch/delay on mac
Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.
2 votesRequest to Contact Support ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
Illustrator 2018 not working
Illustrator 2018 is not working. How can I downgrade to 2017?
The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
OPEN SLOW
AI CC2017
trying to launch
I expect it to open in less than 1 min
I am getting actual work-ready launch in 5-10 minutes.iMac 2013
Yosemite2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pixelated lines
Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?
2 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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