Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
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Cannot paste screenshot without error "Not enough memory to place the file"
This started happening with the Illustrator 29, and I can confirm that I do not have this issue with the previous version of Illustrator. On Mac OS Sequoia 15.0.1. When I take a screenshot to my clipboard and attempt to paste in illustrator, I receive the error "Not enough memory to place the file." If I drag the same screenshot from the desktop, it places the link fine and can be embedded fine. Thanks.
0 votes -
Spinning wheel when switching between documents if something is selected in the document.
I've noticed that if an object is selected in any document then switching to that document will cause the spinning wheel of death for about 5-10 seconds. If nothing is selected then the switch will happen immediately, like it should do.
Mac OS Ventura 13.6.1 running illustrator 28.7.1
1 vote -
Delay in actions and slow responding to objects
Slow responding to object items and a delay in dragging stuff over
1 vote -
Scrubby Zoom stopped working
My Scrubby Zoom suddenly stopped working. It worked this morning and after it wouldn't work at all.
It's activated in my GPU Performance under Animated Zoom.
I'm NOT in Pixel Preview or in Traced Preview.
I have a 2023 Macbook Pro M2 Max Sonoma 14.6.1
Adobe Illustrator 28.7.1
Can someone help me?
Thank you :)1 vote -
Slow selection, 2 seconds to appear delimited, object properties and transform
Hello, I hope you can help me.
I have a Mac Mini with 16gb of RAM.
3 days ago I got the following error. When selecting it takes 2 seconds to appear the information of the Properties and transformation of the selected objects as well as the delimiters.
This causes that when clicking on the object and moving the mouse the object moves, that is if you keep the click pressed.
Also when trying to select several objects everything moves.
At my work I have a Mac mini with chip M1 and this does not happen, I uninstalled Illustrator and…1 vote -
Not Responding Issues
What is wrong with Illustrator today? As I am working on an infographic, every time I do something the program with stop responding/"not responding" for 3-10 seconds. It is extremely difficult to work like this.
1 vote -
I'm tired. Tools occasionally don’t work, artboards don’t get edited, links don’t hold.
My illustrator since I downloaded it has been very bad, at the moment it is buggy and does not let me edit the artboards, I even had to restart my PC. The bug happens with all the tools and just with the passing of the hours it fixes itself, but I'm tired. I can't even add images or screenshots because it doesn't leave me when it's in that state, it's not my computer, it's a very good computer and I can't say it's because I'm doing something wrong. Simply out of nowhere some tool does not work or the application…
1 vote -
Baisse de performance au bout d'un certain temps
MacBook Pro M1 Pro 16 Go - Mac OS Sonoma 14.4.1
Illustrator 28.5Illustrator fonctionne parfaitement jusqu'à un moment où les raccourcis claviers ne fonctionne plus, le traitement de texte met du temps à afficher le texte que je rédige et la moindre action fait apparaître la roue de chargement sur la souris.
La solution (que j'espère temporaire) que j'ai trouvé est de fermer et de réouvrir l'application
1 vote -
GPUパフォーマンスが設定できない
Windows１１ Intel Core i７を使っています。
突然アニメーションズームができなくなってしまいました。・イラレを一度終了し、再度立ち上げる
・ＰＣの電源を一度落とし再度立ち上げる
・イラレ最新版（２０２４）をインストールする
・環境設定のパフォーマンスを設定する（そもそも「互換性のあるGPUは使えません」と出てきてクリックができなかった）
・NIVIDIA GPU最新版をダウンロードする（５５２．２２）
・イラレを一度すべてアンインストールし、インストールしなおす
・Adobe Bridgeのカラー設定を同期する設定にし直す等、検索で出たすべてのことを行ったのですがそれでも解決しません。いったいどうすればいいですか
1 vote -
AI & C4D launched together make Mac Sonoma freeze
Whenever AI 28.4.1 and Cinema 4D 2024.3.2 are open at the same time MacOS freezes and reboots. Has happened at least a dozen times. Apple M2 Max Sonoma 14.4.1.
1 vote -
Take long time when create new file / open file / save file on local
I'm using macbook m2, I just downloaded Ps and Ai from Adobe Creative Cloud. Ps is normal but Ai always loading (about 3mins) when I create new file, open file and save file. Please help me fix it.
1 vote -
Libraries are responding super slowly
Interacting with the libraries panel is SUPER slow.
Right clicking on an item takes ~ 15 seconds for the menu to show up.
Selecting something from the menu takes just as long to work.
"adding to library" take 10-15 seconds.
moving/organizing the items in the library takes 10-15 secondsWhile waiting, I can still use the drawing window/artboards no problem.
This started happening last week. (approx feb 26 2024)1 vote -
Illustrator freezing, crashing and lagging. Every time I use it!
I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!
…
1 vote -
Application Memory Spiking
MacBook Pro, Apple M2 Pro, 16GB, macOS Sonoma 14.2.1 (23C71)
Illustrator V 28.3Product is crashing and RAM usage is sky-rocketing to 300GB+, have to wait for the system to recover before making further actions in program.
Periodically occurs when 3D objects are populating the artboard but unclear whether this is linked or not.1 vote -
Apple M1 macOS Sonoma 14.3.1 - Terriblement lent !!! 😪😡
Depuis que j'ai fait la MÀJ de Ventura (macOS 13.x) vers Sonoma (14.x), le logiciel Illustration est terriblement lent, ça me fait perdre un temps fou! Mon document est simple et léger (102 ko). Lorsque je déplace mes éléments ou même que je fasse une recherche dans (Menu > Aide).
- Illustrator : 28.2
- Puce : Apple M1 Pro
- Mémoire : 16 Go
- macOS : 14.3.1 (23D60)
1 vote -
Lag on cursor and selections "sticking" to the cursor
There is a lag on all selections in Illustrator 28.2. When I select any item I literally have to wait 2-3 seconds before I can move my cursor, else the selection "sticks" to my cursor and moves with it until I click again to drop it and then I have to ⌘Z to send the selection back to it's intended location so I can make the changes I need to make. SUPER FRUSTRATING.
I have a new Macbook Pro with loads of RAM and never had this issue until the latest Illustrator update.
Thank goodness I have Affinity Designer installed,…
1 vote -
Illustrator Freeze completely and I have to restart the app
Illustrator Freeze completely and I have to restart the app. It has happened 3 times only this week already. In the dock the app doesnt say its unresponsive. I am not able to move any of my objects and cant click on anything cause all panels disappeared. I only saw my artboard with graphics but couldnt do anything.
1 vote -
フリーズ
操作中、突然画面が暗くなりしばらくすると、イラレ画面に戻ります。戻ってからは、保存などをすることはできますが、イラレ上の操作が何もできません。
1 vote -
Illustrator 23 and 24 Lags and Crashes
My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.
We have issues opening files as well.
we have:
uninstalled, reinstalled
reset our preferences
Updated drivers
and
tried ctrl + alt +shft open to save a safe version.nothing has worked. we can't even go back to previous versions because now we get the same issue with them.
Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM
ADB-32786460-L2Z6
CRM:064140000061081 vote -
Keeps on shutting down, and crashing
New iPad and opening my art on illustrator and it crashes after a minute.
1 vote
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