Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Slow on iMac
I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.
Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.
I have a low spec 5 year old pc laptop, the files run better on that...
Please help!2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Slow new start screen
New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.
2 votes -
Shortcut cmd + ; = Hide Guides
cmd + ; = Hide Guides
Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?
2 votes -
Cannot turn on GPU performance, NVIDIA card
Cannot turn on GPU performance on Nvidia card
My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
Please fix it, thanks2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Consistent repeat crashes
Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.
I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.
I check the task manager and sure enough it's not responding and I have to force quit…
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Object > Expand = Crash
I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.
I've reinstalled, restarted my computer - can't seem to figure it out.
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
anchor point and handle display - no visible difference on screen
With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.
THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!
2 votesWith version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".
You can update to latest version of Illustrator to use the feature.
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2-finger track pad zooming glitch/delay on mac
Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.
2 votesHi,
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
Illustrator 2018 not working
Illustrator 2018 is not working. How can I downgrade to 2017?
The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
OPEN SLOW
AI CC2017
trying to launch
I expect it to open in less than 1 min
I am getting actual work-ready launch in 5-10 minutes.iMac 2013
Yosemite2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pixelated lines
Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?
2 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Cmd + Tab doesn't bring the main window to front
When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.
2 votes -
Illustrator 2025 cannot copy and paste.
I cannot get my illustrator to copy and paste. The newer the version, the more frequent this issue happens. Now, I couldn't even copy and paste.
I'm not using any 3rd party clipboard management. I did not reconfigure my keyboard shortcuts. I have cleared windows clipboard, cleared preference. I tried shutting off the software and reopen. Every time is still the same.
It's not a new issue. What baffles me is Adobe keep coming out to new features while couldn't deal with such simple function.
1 vote -
Dimensions of newly created objects have numerous decimal places and don’t get adjusted afterwards
After leaving the computer on for a week with software running in the background, when trying to draw a new rectangle, the dimensions will show numerous decimal places. Moreover, when attempting to adjust the dimensions afterward, the values will jump erratically.
The background backup process of the software occupies main operational resources, resulting in lag.
1 vote -
Illustrator uses 100% CPU, sustained, even when idle and no documents open
I've observed many times that when Illustrator (29.7.1, on macOS 15.6) is idle in the background, it's running a 100% CPU task. Even if I close all of its open documents, the CPU use is at 100% CPU, and stays there until I quit.
1 vote -
Shift Constraint is not working properly when editing proportionally or duplicating using Option drag Shift command. Illustrator v. 29.6.1
Shift Constraint is not working properly when editing proportionally or when duplicating using Option drag Shift command. I'm surprised that as many updates as we are required to do, that the glitches and bugs are so prevalent than they used to be before constant updating. I'm beginning to think that updating isn't really about making the product better, but to keep folks paying their subscriptions.
1 vote -
Drag and Drop lag
Whenever dragging vector objects in a file, Illustrator lags, the waiting circle appears, and takes several seconds to place the object where I dropped it. Working becomes almost impossible when a simple task such as this takes this long. Illustrator 29.6.1, macOS Sequoia 15.6.
1 vote -
Illustrator "froze" when adjust object in transform panel
- Mac Mini 2024 (Sequoia 15.5)
- Adobe Illustrator 2025 (29.6.1)
- Tried moving the selected object using "Transform" panel - X,Y value
- Adjusted the "Y value" by 1mm - the app dialog "Progress - Transforming Objects..." pop up and nothing happen, app just froze.
1 vote -
Cuando necesito arrastrar un objeto, se congela el programa
Cuando necesito arrastrar un objeto, se congela el programa, incluso cuando son objetos livianos, como vectores.
Windows 11 Home
Illustrator 29.6.1 (64 bit)1 vote -
There is a delay and lag when copying in Adobe Illustrator 2025 29.5.141
When using Adobe Illustrator 2025, there is a delay and lag when copying. When performing a Ctrl+C copy of graphics or text, or when manually dragging, there is a delay and lag in the response, and the copy does not appear immediately. If a zoom operation is performed during a Ctrl+C copy, the delay and lag become even more pronounced.
0 votes
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