Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
689 results found
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Windows 7 Suddenly has Multiple Issues with Illustrator
Creative Cloud in Windows 7 - The start window no longer displays the correct recently used files. The program locks up unexpectedly and once locked will not allow me to save my work. I must use the Task Manager to get out of the program and then start over from the last saved point.
1 vote -
freezes when drawing objects
Whenever I try and draw an new shape or object illustrator freezes. I have tried updating, uninstalling and reinstalling and nothing has fixed the problem. Have to force close the program to leave.
macOS X version Yosemite 10.10.5
Illustrator CC 20171 vote -
Basic functions not working in Illustrator. Shapes don't have the "smart circles" to resize objects. Working in current version on CC
All of a sudden with a current Mac upgrade Illustrator has gone south. Drawing shapes now doesn't allow for smart reshaping, can't select paths, some files just won't allow ANY changes at all. Working on current CC version, 2018
1 vote -
Start-up speed
Illustrator takes 7 seconds to launch on an M.2 SSD - as I have to relaunch the application multiple times during the day to improve performance and reset a number of bugs, this is not really a speedy enough launch time and it needs improving.
1 vote -
Release Layers (sequence)
When the groups are released into layers I have to specifically deselect any object that I have selected in that layer. If not and I want to simply select the next group or object to continue the same procedure, that layer which I have just released and has an item selected will keep popping open even if I close it specifically. Every time I click on a different object or group in the layers panel that last released one will open up, and in my case it contains a looooot of objects.
Also, as mentioned before, sometimes it seems not…
1 vote -
tools not responsize, grabbing things and not letting them go (including the artboard itself)
My idea is to get this resolved :)
1 vote -
layer panel crashes
Scrolling in the layers panel on the laptop crashed illustrator
and all the images disappeared from the recovered file.
my illustrator version is 22.1 64bit.
i am running win10 64 bit up to date.
please fix this I am loosing whole days work due to this.1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
1 vote
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My Huion 1610 pro tablet has small bugs in illustrator.
This doesnt happen in other applications adobe or otherwise. The pen is very jittery in illustrator and its near impossible to get a straight line at times. Also, the mapped keyboard shortcuts dont work correctly. As far as I can tell this is an illustrator issue (I could be wrong) as they seem to port over nicely all other applications.
1 vote -
Mac is frozen when moving objects around
Hi, I'm using Illustrator CC on a Macbook (High Sierra). It very often freezes completely and nothing helps, but hard reset. It's very annoying, as this happens 10-15 times when making a Figure for a publication. It happens when moving simple objects around. I tried to reinstall and to purge the preferences, nothing really helps. Can someone help?
THanks1 vote -
thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6
thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6
1 vote -
Artboard glitch when undo and redo
When I use the hot keys to undo and redo (Ctr+Z ; Ctrl+Shift+Z) more than once at a time, the entire artboard freezes. When I open the file again, all of my work is gone.
1 vote -
Placed .tiff file making vector image disappear
In my line of work we have "distresses" that we place over the vector image that we've created. The distresses are .tiff files and with the last update have began making the vector image disappear. When printed everything is fine. However most of the time we also have to export as a .png to send our customers a proof and we have to export several times before getting a .png we can use.
1 vote -
Chrashed
When i try to change the color of something with the Touch Bar (Grayscale), it didn't change the color and crash the app many times i tried it.
1 vote -
Surface pro 4, Illustrator and InDes
I am having problems running Illustrator CC and InDesign CC on my new Surface pro (Intel Core i7-7660U CPU 2,5GHz, 16,0 GB RAM). Usually the programs crashes on startup, and the crash is followed by an option to send a crash report. When trying to send the crash report, the crash report crashes! Only Randomly the programs open, but then it seems like the programs are running on wrong resolution. Have anyone else experienced these issues, and is there any fix?
1 vote -
Line distortion Issue
I am having this issue while designing in Illustrator. The example attached is only one area that is having this distortion. The smooth lines have little cuts out of them, but when I save it out it seems to be ok. It is very distracting and would like to know if there is a fix for it.
1 voteWe have no access to the Facebook link or Dropbox link you posted. Please email us screen shot on sharewithai@adobe.com
Meanwhile please also check if you are on macOSX 10.13 and are impacted by this: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
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Saves pdf as ai, and a lousy update.
Today as I was trying to save out a pdf Ai would remove the name when changing folders, everytime. Then it saved a pdf with an Ai extension, but will only open as a pdf. Screwing all of my work because it saved the file as an Ai, instead of overwriting my changes. This entire update has been a **** big buggy dis-appointment and appears to have no added value.
When will software mfg realize that people are tired of updates?1 vote -
New version randomly and continually changing position of endpoints
I have a large map I'm working on that's doing a strange thing ever since AI CC's last update (21.1.0).
After the update, Illustrator seemed to change the "Arrowheads" (circles in the case of this file) position at the end of SOME, but not all, of my lines. As far as I could tell, the unwanted and automatic change was completely random. Worse yet, it seems to be continuing at random, as though AI has developed an AI intended to drive me insane.
Anyone else experiencing this? (In the sample screenshot, the circles at the ends of the lines representing…
1 vote -
Tiny background pixels in top objecting flickering in and out
In some of my files pixels that are the color of the immediate background of an object will flicker in and out of the object. Zooming in and out changes the regions of the object that are affected, and sometimes it appears as if the object is fine. However, if you then zoom in, the problem resumes.
1 vote -
Non-persistant Align To bug is back, Constant Crashes, Etc.
Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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