978 results found

1. Tool Options Palettes Absent On Launch

   The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

   Choosing the palettes in the Window menu when this happens does nothing.

   I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

   Currently installed version: 23.0.3
   I have CC set to auto update. This bug has been in several versions of AI - I don't recall which version I first noticed it in because restarting Illustrator eventually resolves it (until it happens again), so it's not a HUGE issue and I've simply dealt with it for a long time (probably years, but months at minimum).

   Mac OS Mojave 10.14.4

   The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

   Choosing the palettes in the Window menu when this happens does nothing.

   I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

   Currently installed version: 23.0.3
   I have CC set to auto update.… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Cannot close main application window with keyboard shortcut

   When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi Kit,

   Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q

   Thanks
   Anish

3. Tool Windows Collapsed on Start

   Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.

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4. Scrolling mouse wheel over Stroke Weight Bug

   To re create the bug:

   1) Draw a path with the default path tool.
   2) Highlight the path by clicking and dragging across it.
   3) Open the Stroke Panel
   4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
   5) The weight does not change until you go 2 full weights passed the original weight.

   Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight change is achieved.

   I.e. if you draw a 2 pt path, and you want to scroll the wheel to a 3 pt path you must first go to 4 then back down to 3 pt.

   Yes , I know you can simply click the arrows up or down to change weight, but when you spend 8hrs with the path tool, this time adds up!

   To re create the bug:

   1) Draw a path with the default path tool.
   2) Highlight the path by clicking and dragging across it.
   3) Open the Stroke Panel
   4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
   5) The weight does not change until you go 2 full weights passed the original weight.

   Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight… more

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5. Missing panels - restarting Illustrator brings them back

   On more than one Mac we have an issue in Illustrator 23.0.1 where some of the panels disappear and we can't get them back without quitting Illustrator and reloading it. Resetting the workspace doesn't work and neither does choosing one of the missing panels from the Windows menu.

   I did also have this on InDesign CC2018 but that has since been fixed in 2019.

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6. Welcome screen doesn't resize to scaled display on Mac

   Welcome screen shows up bigger than available screen space when the Mac's display is set to scaled. This leaves out important buttons and info. Welcome screen and document windows should resize to fit screen when opened. Already open documents should at least align to the top right corner if the display scale is changed while Illustrator has open documents. This allows access to the semaphore buttons on the window bar.

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   Need More Info  ·  1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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7. Workspace on start up gathers to home screen instead of second screen!

   Saved custom Workspace on start up gathers to home screen instead of second screen! This has only happened since the release of Illustrator 2019 - which has been the buggiest illustrator I've dealt with - horrible results to simple functionality that has never had problems in the past. very disappointed.

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8. Illustrator 23.0.1 Selection Tool/dragging text box keeps unselecting by itself?

   Keeps deselecting by itself when i try to grab objects and drag. When I press Shift and drag, it duplicates the text box and suddenly deselects itself?? anyone having this issue?

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9. Alert appears under panels

   Alerts appear underneath panels and can't be read

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10. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do not believe this is the same as the "Actual Size" feature/bug mentioned elsewhere, as it seems to effect the entire User Interface, although it could be related.

    MacOS Sierra (10.12.6), MacBook Pro (Retina, 15-inch, Late 2013)

    Anyone else experiencing this?

    Paul

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
    https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

11. Illustrator v23 desktop glitchy

    Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Stop showing the "billing error" screen on launch

    Every time I launch Adobe I get a "billing error" screen that tells me to "please update [my] billing information to avoid losing access to Illustrator CC."

    My account is paid for until June 22. That's 247 days from now. I shouldn't be harassed like this until MAYBE the last couple weeks of my membership.

    Please fix this.

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13. Illustrator CC2019 using palettes sometimes makes palettes disappear and reappear on the left side of the screen

    Every time this happens I have to reset my workspace.

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14. selection issues

    I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Menus are too large

    This is only an Illustrator problem where the drop down menus and dialog pop ups are way too large compared to the rest of the user interface. I've tried every solution. Running this on Windows 10 Pro on a 2K screen.

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16. Targeting and moving selections between layers

    I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

    I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

    I'll need to revert back to Illustrator CC 2017, and can only hope and pray that Version 22.1 hasn't already screwed up my files irreparably.

    I just upgraded to Illustrator CC 2018 (22.1). The layers interface has more bugs than a bait store. For one thing, I can no longer move targeted selections between layers, and the "release to layers" (build or sequence) doesn't expand named layers properly.

    I'm a high-end packaging production designer. I have to work with vector art and therefore multiple layers are absolutely critical to mitigate file complexity. This is a serious problem as now I refuse to release mechanicals that would be untenable for vendors.

    I'll need to revert back to Illustrator CC 2017, and can only hope and pray… more

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    If this still happens to you in the latest build, please share more details on the behavior, record a video, attach a test file.

17. shortcut delay

    in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Unable to assign CMD+Z to Undo tool

    I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for some reason it will not allow me to apply a shortcut with a "z" to "undo" or any other tool. I can apply another letter to the undo tool, but not "z". For the sake of continuity across all programs and habit of cmd+z for undo on nearly every program ever, I'd like to keep it as a z.

    Oddly enough, this only happened to Illustrator. My other Adobe CC products are fine.

    I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Layer Panel is blank & not representing any layer panel icons or titles

    Layer Panel went blank randomly in a multi-layered project. Cannot view titles or any icons. Sometimes running the mouse over layer panel reveals the information that the mouse points at, however, only to disappear (title info, icons etc) if you click on layer.

    Latest version of Illustrator CC 2018. Have rebooted system twice, one shutdown for several hours, one restart. Also researching online to find similar issues. Seems to be relatively new issue.

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    Need More Info  ·  Anish Kumar responded

    Sorry to hear that you are facing this issue. Can you please check layer options dialog?
    From panel flyout open Layer Options and see if the thumnails for “Layers” “Groups” and “Objects” are selected and “Top Layer Only” is Not selected.

    Also “Show Layers Only” check box should be deselected.

    let me know if this solves your problem or not?

    Thanks
    Anish Kumar
    Illustrator Team

20. Windows Panels resize at applications restart

    Not sure if this is a Windows issue or a new AI 2018 issue. The problem I am having with all 2018 Adobe products is that when I enter back into AI after restart my Window Panel properties are all collapsed even though my saved work-space is saved with all of them always expanded. This causes me to go through every window panel and expand it. Not a huge deal but super annyoing and a time waste. This is happening consistently. I am running Win10- pro with the latest AI CC update.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. It would also be helpful if you can share your workspace on sharewithai@adobe.com

    Thanks
    Anish Kumar
    Illustrator Team