384 results found

1. Display not being refreshed, scrolling through Artwork while zoomed in and dragging an object

   When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I am using. Illustrator behaves this way since I know it and I really don’t understand why it does so. Performance can’t be the reason. Even old Macromedia Freehand, 15 years ago could handle this - being a PowerPC App, running under Rosetta on an old Intel-Mac...

   When I have zoomed into my artwork and drag an object - for example draw a rectangle or line that reaches the end of the window while dragging, the artboard scrolls, but the image is not refreshed. Only the ruler shows me, that I am scrolling... Even when I stop dragging and release the mousebutton, the image is not fully refreshed. Otherwise: when I drag the Marquee-Tool to the end of the window, scrolling starts and the image gets constantly refreshed while dragging. This is the way I would normally expect it to be, regardless of the the Tool I… more

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2. Fill Glitches when Previewing with the GPU

   I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

   When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

   This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and flags it as such.

   System info:
   Windows 10 64bit
   CPU: Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
   GPU: NVIDIA Quadro P2000
   32GB RAM

   I work for a printing company, and we see this sort of glitch a lot. We also see it in the same design over multiple different systems so this must be an Illustrator issue rather than a compatibility problem with our graphics cards.

   When rendering with the GPU, fill colors will extend out past the shape bounds. When we switch to render with the CPU, the glitch disappears. See the example attached.

   This is a problem for us. We are losing production time because our printers on the floor see this and assume its an error with the artwork and… more

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3. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of using GPU because I obviously need to see my colours right as I work. Not sure if inaccuracy in colour on GPU is common or if this is another issue.

   Please advise.

   Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
   I've been having the following issue (even before updating to this version).
   Every time I use the CPU view Illustrator becomes really slow and laggy.
   I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
   I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

   I can't continue with the workaround of… more

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4. GPU Issue in Touch Mode on Surface Pro (2017)

   Hello,
   I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.

   A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.

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5. GPU continues to randomly turn only white to black (not inverting!)

   an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.

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6. GPU preview glitch

   I encounter this glitch since introduction of GPU preview.
   Only now I managed to narrow down the conditions to replicate it.

   When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

   This does not happen when the Control pane is visible. Or the Screen Mode is in other modes (Normal or Full Screen).

   MacOS 10.14.2
   Illustrator 23.0.1

   I encounter this glitch since introduction of GPU preview.
   Only now I managed to narrow down the conditions to replicate it.

   When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

   This does not happen when the Control pane is… more

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7. Uneven stroke

   Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
   Running on Windows 10.

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8. New preview mode

   BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. GPU Preview displaying hidden shapes

   In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
   If I switch to Outline view the shape is hidden correctly.
   If I switch back to GPU Preview the shape is still being displayed.
   I have to reboot Illustrator to get GPU Preview to work correctly again.
   And then it goes wrong again very soon afterwards.

   This has now happened several times.
   I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as a bright orange fill!

   In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
   If I switch to Outline view the shape is hidden correctly.
   If I switch back to GPU Preview the shape is still being displayed.
   I have to reboot Illustrator to get GPU Preview to work correctly again.
   And then it goes wrong again very soon afterwards.

   This has now happened several times.
   I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as… more

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10. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. Opacity and Mask Define Knockout Shape - not working with GPU Preview

    Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Zoom to Selection Doesn't Work within Text

    When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.

    (If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Zoom artefact

    Illustrator 21.1.0

    When I use a very high zoom (25 500 %), paths appear distorded or even disappear.

    It happens when GPU rendering is off as well as when it's on.

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14. Flickering Pasteboard with GPU Preview

    This is an ongoing, intermittent issue with Illustrator on Mac. It predates the M-series chips in my memory. The issue is that when the GPU preview is on the pasteboard starts to flicker (see attached). This is not tied to a specific action or effect in my experience, but happens randomly. Suggestions are to turn off GPU preview (not terribly helpful) or turn it off/on which sometimes works, or restart which sometimes works. Can you PLEASE figure out why this happens (has been happening for years!) and fix it.

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15. 填充转描边问题

    同一个图形在大画布中填充转描边出现异常；在常规画布中正常。
    如视频及文件。
    这里无法上传AI文件，文件在下面评论区。

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16. Flickering when zooming with animation after update to Illustrator 2024 28.3

    I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

    After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
    Also when I try to reset preferences while opening Illustrator it won't let me, creating a bug and a freeze

    I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).

    After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
    Also when… more

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17. Flickering colors and images when moving mouse while in GPU mode

    The screen flickers when you move the cursor (it sucks!).

    When you switch to CPU it stops, but you lose the animated zoom which is a nice feature.

    Equipment:
    Mac Studio M2 Max 64GB
    Apple Studio Display
    Sonoma 14.3.1

    Illustrator version:
    28.2

    2 votes

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18. 使用抓手工具点击画布，画板上的图片出现白边 / White border appears around artboards when panning

    使用抓手工具点击画布，画板上的图片出现白边，见视频：

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19. Previewing Mid-High Complexity files incredible Sluggish - Losing time and money

    So this has become tottally unnaceptable adobe.
    For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.

    This should be one of the features you should be focusing more.

    In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requesti

    The most intriguing stuff:
    1. Clipping, panning, zooming, unearthly slow on files with complexity more than medium.
    2. On GPU Preview - Illustrator is not using all the system resources in a balanced way (Nor CPU nor GPU) > It's only flooding the RAM (i've got 64) and when stuffing an artwork under multiple clipping paths, the RAM exponetially get's occupied, even though i CTRL+C just once. > The only solution to step back the RAM occupation is (funny) switching to CPU Preview
    3. RAM Overkill (as stated above) > ending abruptly with Illustrator Crash.

    The PC build is more than decent (12900K, 64 DDR4 of Ram G.Skill, 3080Ti, 980 SSD's)

    Problem is present most of the time but it is exponential with the complexity and size of the file.
    On the complex file i show in the videos, you can see how sluggish illustrator is, and how much latency it has, versus Affinity Designer 2 which has some sort of different interpretation when zooming and panning.
    This is a 600 Mb file with indeed a lot of data inside.

    So this has become tottally unnaceptable adobe.
    For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.

    This should be one of the features you should be focusing more.

    In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requesti

    The most intriguing stuff:… more

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20. GPU performance issues on Mac mini with second display attached

    I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

    For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

    Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

    After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am using the same space for both monitors (see “Displays have separate Spaces” https://support.apple.com/en-us/guide/mac-help/mh14112/mac) – if I change this in the system preferences to use different spaces, the problem disappears.

    I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

    For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

    Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

    After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am… more

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