Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
245 results found
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1 vote
This is no a problem UserVoice forums can help to solve, unfortunately, for many reasons.
You have to contact support to deal with it, if this is still a case.
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Illustrator 22.0.1 Crash on Startup when Signed In on Windows with a Microsoft account
Adobe Illustrator version 22.0.1 (x32-bit) crashes on startup on any user profile logged in with a Microsoft account.
It works fine on the PC across local user accounts, but as soon as the local account is converted to a profile linked to a Microsoft account, that's it. No more Illustrator.
1 vote -
v23.0.6 Freezing when opening file
Frequently Illustrator has been freezing when attempting to open recently created Illustrator files. These files can be created or modified from any recent version of Illustrator (versions for 2018 and 2019), but only seem to freeze when opened with Illustrator v23.0.6. The files seemingly will open just fine on v23.0.4 or below (I did not test every version, but I can verify that v23.0.4 works and checked on 2 versions of v22.xx.xx). The freezing occurs irregardless of the computer's operating system (Windows or Mac). It doesn't freeze on all files—but I don't know what variables are causing it. The files…
1 vote -
can't open file properly
v23.03
I can't open some file It hangs on interface background, it shows all layer of my file on my layer tab but I can't see any of my illus, I try to switch on-off the eye in front of the layer and it can't help.
So, I downgrade to v23.02 and all the problem are gone and I think you should fix it before this bug goes with the future version.1 vote -
File open error message
This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.
1 vote -
Latest version of ILLUSTRATOR will not open How do I download previous version
I can't get latest version of Illustrator 2019 to open up and function. I keep getting this: "There is not enough memory to ... appearance of an object".
I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it?
Mac OS Mojave iMac
Processor…1 vote -
Bug - App not launching
My Illustrator app is not launching. I have tried restarting my computer, reinstalling the app, and tried various ways of opening the app, but it's not launching. Help!
1 vote -
Illustrator crashes (hangs) when creating a new file on second monitor
When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.
If I try to do the exact same operation on my main monitor, it works as expected.
Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.
Illustrator 23.0.3
Windows 10 Pro (1903)
i9-9900X
RTX 2070 (430.86)
64 GB RAM
2x HP Z27 UHD Monitors (connected via DisplayPort)1 vote -
unable to set maximum number of files to be opened
unable to set maximum number of files to be opened
yosmete 10.10.5 - adobe illustrator1 vote -
Double-click open ai file results in error but dragging in works
When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."
However when I drag and drop the file into Illustrator it opens no problem.
This error started happening in the last few days.
Please advise.
1 vote -
1 vote
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.ai Files Auto-opening in After Effects
Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.
1 vote -
Illustrator won't open
1) OSX 10.4.3
2) Illustrator 23.0.2
3) Open application
4) Bounces twice in dock, then dies with no error.Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.
Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.
1 vote -
Illustrator won't open and I have to force quit every day 8 t0 10 times
Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.
1 vote -
Garbled Video Screen
I was just starting editing already (deleting parts of an emf file) when the screen became garbled.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't open any files.
Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't open files from Microsoft Outlook or any other outside source!
Can't open a file by double clicking on it from an attachment in an email or from explorer or from my desktop etc! Only way round it is to do File > Open when Illustrator which is a reeeeeally slow way of working when you're dealing with multiple files! Pleeeeeeeeeeease fix this :)
1 vote -
Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.
When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.
My fix for now is to revert back to…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator crashes as one file opens.
Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
This is pretty much a disaster for me.
I've tried restarting, and closing all other programs. AI still crashes in the same way.
AI 2019 Mac 10.14.11 vote -
Illustrator keeps crashing when opening files or when creating a new file.
Like the title says, Illustrator crashes no matter what I do when opening files or when creating a new file. Nothing seems to fix it, a fresh install did nothing as well. Any ideas? got important projects I need to work on =_=.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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