7722 results found

1. Workspace & Tool Panels Appear/Disappear Continually--AI CC 2020

   My Workspace panels & Tool panel continually disappear and reappear when I move my mouse. I cannot figure out how to restore them in a fixed position on my screen.

   Running Illustrator v 24.0.2 on Windows

   3 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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2. Selecting a font open Glyphs panel

   When I select a font or a previously selected font from the Drop Down Font menu the Glyphs tab (even though I don't have it selected or open anywhere else) it opens across my whole workspace.

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3. Magic mouse 2 poor performance

   OS Catalina - 10.15.3
   Illustrator - 24.0.3
   Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gb

   The performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features performance is still unusable and it sort of takes all of the 'magic' out of the mouse. Photoshop works perfect for me with the magic mouse so I don't understand why illustrator wouldn't.

   OS Catalina - 10.15.3
   Illustrator - 24.0.3
   Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gb

   The performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features… more

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   0 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. Illustrator Window Disappears When Changing Screen Focus

   When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

   It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

   This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and it'll stay there if I start using it. It's after I use it that it disappears.

   When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

   It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

   This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and… more

   3 votes

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5. Align to Key Object not selectable unless Tool panel is open

   BUG REPORT: "Align to Key Objects" is (sporadically) not selectable as an align method, unless objects are selected while the Tool Panel is open.

   If this panel is closed during object selection, then the "Align to Key Objects" option is greyed out in both the Toolbar and in the Tool Panel (even after it is expanded/opened). This does not happen on every occasion.

   (Running Illustrator CC 2019 on Mac OS 10.14.2)

   3 votes

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   1 comment  ·  Align, Distribute  ·  Delete…  ·  Admin →
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6. Artwork disappearing / Framework in Outline Mode Glitching

   Illustrator artboard disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day.
   I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

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   3 votes

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. AppleScript "export as svg" with options triggers error

   tell application "Adobe Illustrator"
   try
   tell current document
   export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell
   on error errMsg number errNum
   log errNum & space & errMsg
   tell current document
   export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell

   end try
   

   end tell

   Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the options. Someone else discovered this and commented in the support forums in 2016.

   tell application "Adobe Illustrator"
   try
   tell current document
   export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell
   on error errMsg number errNum
   log errNum & space & errMsg
   tell current document
   export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
   end tell

   end try
   

   end tell

   Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the… more

   3 votes

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8. Missing options panel for Object > Path > Simplify

   I am missing an Options Panel for Object > Path > Simplify. Illustrator chooses a random simplification and automatically applies. MacBook Pro, OS Catalina, Illustrator 24.0.3

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9. Black versions of color fonts are no longer accessible

   EmojiOne font B&W fallback version is no longer accessible in current versions of Illustrator. This is a crying shame! I am forced to stay with AI CC2015 because I need access to the black and white version of this font. Why would Adobe take away a perfectly useful variation of a font because it is a "color" font????

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10. File not opening with artboard in Fit Artboard in Window view

    We have several artists that I review their files. Every time I open one of their files I have to do the "Fit Artboard in Window" shortcut. Because the artboard did not hold its original state of "fit artboard in window" from their saved file. This was not an issue before the latest update. So, I'm guessing this may be some change or glitch created in this latest update.

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11. Save File

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed with the tech support effort and Adobe.

    We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.

    And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed… more

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Tools disappeared with update

    Tools disappeared. Pen add and minus points. No square with round corners.

    3 votes

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13. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

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14. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public yet.

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public… more

    3 votes

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15. Exporting to png creates corrupted png file.

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this does not happen with Photoshop exported png files.

    I am using the latest version of Illustrator on a Lenovo Yoga with Windows 10.
    0.18362. I have tried export-as and export selection with no luck.

    Thanks!

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this… more

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16. Ligatures in Baskerville URW

    Although ligatures appear on the Adobe Font Library website for "Baskerville URW" and are visible in the glyph panel, they will not update in Illustrator text object.

    3 votes

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17. Unknown Error on AI 2020 Launch

    Mac Mini Late 2012
    OS Catalina 10.15.2 (19C57)
    Adobe Illustrator 2020

    Launching AI 2020 Generates pop-up message (see attached)
    Click Okay and blank UI loads (see attached)
    Quitting AI 2020 generates same message.

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    3 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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18. when you place a file, depending on how you click to place it on the artboard, appears just as a tiny dot, which you have to delete and go P

    Why not FIXING THAT so when you place it is placed the right size no matter how you lay it

    3 votes

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19. Extrude not working as expected in AI 2020

    The extrude and bevel tool, is not working at all, compared to prior versions. Shading is not working, the full extrusion only works when adding perspective degrees to the bevel... It's all a broken mess, and the rotation tool is not working either. Rotating a square chops off a corners, puts it inside a mask, and needs to be pulled out of the layer to get the desired outcome.

    What happened?

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    3 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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20. Doesn't Copy to new artboard NOR all artboards

    Doesn't work consistently when i try to copy and paste from one art board to another artboard. I need the shapes to be in the exact same spot on the other artboard, and not eyeball it.

    Same thing when copying to all artboards. Sometimes it just pastes off in the distance somewhere...NOT on an artboard.

    3 votes

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