389 results found

1. Renaming an artboard deletes the original name

   in previus version Illustrator if i need to rename artboard without deleting original name, i press in text field of artboard. In new version pressing on this field comes to delete original name

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   5 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Select artboard behind

   With the latest update if I draw an artboard over an existing one I can only select the larger board. It didn't use to be like this. We used to be able to click each artboard name to select it.

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

3. Right click menu location bug. Win10 200% scaling.

   When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

   https://youtu.be/WySXd6viYac

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   18 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Illustrator Engineering responded

   Hi,

   This issue has been fixed in the latest Illustrator version (23.0.3 on WIN & 23.0.4 on MAC).

   Please update AI & let us know if you are still facing the issue or not.

   Thanks & Regards,
   Raghuveer Singh
   Illustrator Team

4. Layer panel not working with document multiple windows

   Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
   The layers panel is not responding when I want to open a layer tree, block and hide/show.

   I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

   I try to explain what I'm doing:
   1. Open an empty New Document
   2. Add two new layers
   3. Draw something on every layer
   4. Duplicate the window going to Window > New Window (I want to have a general view of my drawing in a window and work on the details in the second window)
   5. Now I try to hide/block/open the layers from the Layer Panel. It doesn't work.

   I attached a GIF to hopefully explain better my problem.

   This is the discussion link: https://forums.adobe.com/thread/2354291

   PC specs:
   OS Microsoft Windows 10 Pro
   OS Version 10.0.15063 build 15063
   System model Alienware Aurora R6
   System type PC based on x64
   Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 core, 8 logic processors
   Graphic Card GTX 1080 with GeForce Driver version 384.94

   Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
   The layers panel is not responding when I want to open a layer tree, block and hide/show.

   I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

   I try to explain what I'm doing:
   1. Open an empty New Document
   2. Add two new layers
   3. Draw something on every layer
   4. Duplicate the window going to Window > New Window (I want to… more

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   14 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anish Kumar responded

   This issue is fixed in 23.0.
   If it is still reproducible, please drop an email to sharewithai@adobe.com with this user thread link.

   Thanks
   Anish Kumar
   Illustrator Team

5. Recolor not working with Color Books

   1. Windows 11 Pro 25H2
   2. Adobe Illustrator Desktop v30.7
   3. Steps: Select artwork to be recolored>in the recolor advanced options diaglogue panel select the color book (doesn't appear to matter which one)>results are that some or all of the "new" colors are 50%black.
      
   4. Until yesterday when I updated Illustrator to the most recent version, recoloring cmyk or rgb colors to a specific color book, specifically my old pantone+ solid coated color book as that's what I use for work, returned the expected pantone+ solid coated equivelant colors consistently. Help please!

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   4 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have rolled out version 30.8 which contains the fix for this issue.

6. Type on path doesn't slide smoothly anymore.

   Type on path doesn't slide smoothly anymore.

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   Completed (Comments Open)  ·  7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Drop shadows appear lighter in v28.1

   Drop shadows appear lighter in version 28.1 compared to previous versions.

   Applying a drop shadow and opening the same file side-by-side in two versions makes this clear. Both shadows have the same settings, files have the same colour settings and profile, and are displayed on the same monitor.

   The example images show version 28.1 and 27.9, but the change is evident between 28.0 and 28.1.

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   12 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   Hi Everyone,

   We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

8. Alt/Opt clicking into the spectrum bar in Color panel now changes both fill and stroke on release

   When I hold Alt/Opt and drag the cursor over the spectrum bar, I am able to change the color of the inactive attribute — in this case stroke, since fill is activated. However, as soon as the mouse button is released, the fill gets changed to the picked color too! This was not the case in the the previous version.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The behavior no longer happens in 28.0

9. Cannot see gradient annotator when several objects are selected

   Hi, in the latest version of Illustrator (2020), I can't see the gradient annotator when I select several objects at the same time. With a single object selected the annotator looks correctly, but when selecting two or more objects it is no longer displayed.
   In previous versions, the gradient annotator is shown when selecting several objects, which I find very useful for copying the properties of the gradient from one object to another.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

10. When a document using Japanese TrueType font is opened in different OS environment, font warning is given

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or with Japanese font creation tools.

    A. IPAmj Mincho (Open License font distributed by Japanese independent administrative agency)
    https://mojikiban.ipa.go.jp/1300.html
    B. TT-OSSSFONT.ttf created by TTEdit of Musashi System Co., Ltd.
    https://opentype.jp/ttedit.htm
    C. AAAOubunTest Regular.ttf created by FontLab's TypeTool 3 has no problem
    https://www.fontlab.com/font-editor/typetool/

    The test file (CC23TTFTestSavedWindows.ai) and related files are provided below.
    Although it is data of Ver.23, problems occur with Ver.19 and CS6.
    https://adobe.ly/2JEF7sa

    The original problem in the Japan Forum.
    https://forums.adobe.com/thread/2609677

    Origjinal (Japanese) :
    title : 日本語TrueTypeフォントを使った文書を、異なるOS環境で開くと、フォントの警告が出る

    日本語TrueTypeフォントを文書で利用し、異なるOS環境で開いた場合、
    同じフォントをインストールしているにもかかわらず、開いた時点でフォントの警告が表示されます。
    スクリーンショットとしては、Windowsで作成、macOSで開いたものです。しかし逆でも同様です。
    1. Windows環境でファイルを作成し、関連フォントを利用して保存する
    2. 1をmacOS環境で開くと、フォントの問題として該当フォントが警告表示される
    3. 開いた後にフォント検索を開いても問題は起きていない

    利用したフォントは3種類ですが、日本語フォント、または日本語フォント作成ツールで問題が起きます。
    A. IPAmj明朝 (日本の独立行政法人で配布されているオープンライセンスのフォント)
    https://mojikiban.ipa.go.jp/1300.html
    B. 武蔵システム社のTTEditで作成した TT-OSSSFONT.ttf
    https://opentype.jp/ttedit.htm
    C. FontLab社のTypeTool 3で作成した AAAOubunTest Regular.ttf では問題は起きない
    https://www.fontlab.com/font-editor/typetool/

    テストファイル(CC23TTFTestSavedWindows.ai)と関連ファイルは下記に用意しました。
    Ver.23のデータですが、Ver.19、CS6でも問題は起きます。
    https://adobe.ly/2JEF7sa

    元々の指摘はジャパンフォーラムの投稿です。
    https://forums.adobe.com/thread/2609677

    When Japanese TrueType font is used in a document and opened in different OS environment,
    Even though you have installed the same font, you will get a font warning when you open it.
    Screenshots are created on Windows and open on macOS. But the opposite is also true.

    1. Create a file in Windows environment and save it using related fonts
    2. When 1 is opened in macOS environment, the corresponding font is displayed as a font problem.
    3. Open Font Search after opening has not caused any problems

    There are three types of fonts used, but problems occur with Japanese fonts or… more

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedback.

11. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case; I am running this version and the issue persists.

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;… more

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    17 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

12. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    Since I installed version 23.0 it frequently and repeatably crashes when drag-copying even the simplest objects. In the latest example it was a line segment -- two connected vertices. After recovering, I rebuilt the objects and tried again -- same result. This is such a basic operation that I do it without thinking -- having it cause an instant crash is very debilitating to my workflow.

    MacOS 10.12.6
    iMac Retina 5K 27in Late 2015
    4GHz Core i7
    32GB RAM

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    17 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Illustrator Engineering responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

13. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

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    10 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

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    12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After navigation, extension window size will reset

    For now, the only working workaround we've got is to save window size and resize it after each request. However, this solution isn't very elegant as window still moves it's position to default one.

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After… more

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    2 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

16. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

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    10 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

17. Transparency Abnormal with GPU

    This is mine, latest version 22.0.0 after clean install Windows 10 Pro. Everything seem fine... but After I change transparency normal to other blending mode it's Black

    AMD RX7 - 370 / 2GB
    and other in Capture VDO

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    11 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed by AMD with driver 17.2.1

18. SVG files scaling issue

    At the opening, AI does not take in consideration a transform define in a <use /> in a SVG file and all elements defined in this section have wriong scale (see displayingissue.png). This is not obsevable in any web browser and competitor tool. In attachement, inital SVG file and the file modified (*_AI.svg) to get correct displaying in AI.

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    11 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

19. Surface Pro GPU Issues

    Hello. Been having problems with fonts showing up with 'scratched' edges on Illustrator CC. I've cleaned up caches including font cache and have installed previous Illustrator version 15.3 and still the same issue. Please see attachment to view problem.

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    17 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

20. Harmony rules selector bug

    When I open the harmony rules selector in the Color Guide, it always shows the rules for the color red even if I have selected any other color.

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    3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have fixed this issue in latest release - 30.7

    
    

    Please update to latest release and try this out.