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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7924 results found

  1. Latest version of ILLUSTRATOR will not open How do I download previous version

    I can't get latest version of Illustrator 2019 to open up and function. I keep getting this: "There is not enough memory to ... appearance of an object".
    I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it?
    Mac OS Mojave iMac
    Processor…

    1 vote
    0 comments  ·  Launch  ·  Admin →
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  2. i am having issues with the strokes in illustrator 2019.The strokes become disoriented while drawing a circles .

    i am having issues with the strokes in illustrator 2019.The strokes become disoriented while drawing a circles .Even wrtitng text the edges are disoriented. How to solve this?

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  3. PDFs made in CC versions are much larger than ones generated in CS6

    In addition to the JPEG issue, there is the problem that vector files are often almost 10x the size as exactly the same file in CS6.

    I reported this over a year ago.

    Sloppy coding?

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  4. Sudden jumps to maximum magnification level when zooming in

    Not clear what category this falls into.

    Problems new to CC:

    When zooming-in incrementally (Command-Spacebar, click), Illustrator frequently "jumps" straight to maximum magnification, forcing me to have to "zoom" back out to the desired magnification or even just to get my bearings and figure out where in the document I am.

    This is very disorienting, and frustrating and bad for productivity.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  5. Wrong description label in layer window

    Hello,
    the description of the label from the screenshot is wrong on Mac Version, STRG + (CTRL + in english versions) is false, that's the the label for the Windows version. Correct is: Befehl + (cmd + in english version)

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  6. File Names Fail To Save with Fullstops

    If a file name, entered in the New Document modal, has fullstops in the name in the beginning of the string, for example, a date " 19.07.11 Web Banner.ai " the user will find, when they go to save the file that the filename will not be saved as it was entered.

    No characters after the 2nd full stop will be shown, forcing the user to type out the entire string again.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  7. Color Fill Bug

    Hello! Yesterday, I finished drawing a comic. I was supposed to color it in, but the color fill was not working on anything on the drawing. I tested using the fill color on a separate drawing and it worked. It’s only this one drawing that can’t be colored using fill at all.

    I do the press and hold technique to color. My iPad Pro is version 12.3.1 and is up to date.

    Update: It’s gotten a little better. I can only color small objects but that’s it.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  8. Adobe Illustrator 2019

    My adobe illustrator 2019 keeps crashing every 10/15 minutes. I tried closing out of my other windows and just running that program by itself and it still crashed every 10/15 minutes. It is very frustrating when I am working on something and have to re-open up the program. Thank you in advance for the assistance.

    1 vote
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  9. Not importing from iOS

    Not importing from Adobe Draw iOS or Adobe Sketch

    App Version: 4.7.1.138161 (64-bit)
    OS Version: 12.3.1
    Device Model: iPad Pro (9.7") (iPad6,3)
    User Memory: 1652 MB
    Total Memory: 1969 MB
    Free Disk Space: 88705 MB
    Total Disk Space: 244140 MB

    1 vote
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  10. Start First Project

    The Start First Project button is not working for me.

    1 vote
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  11. Bug - App not launching

    My Illustrator app is not launching. I have tried restarting my computer, reinstalling the app, and tried various ways of opening the app, but it's not launching. Help!

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  12. tear-off

    Mac: 10.14.5
    Illustrator version: 23.0.4

    In the past I was able to save my workspace with toolbar tear-offs (shapes, pen, etc.). When I re-open Illustrator and select my custom workspace, my tear-off tabs are not present. I'm hoping to get the tear-offs to save with my saved wowrkspace.

    1 vote
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  13. A number of my panels will not open - e.g.: when I click to expand the character panel, all I get below is a black box.

    Many of my panels still open as they should. However, I'm having this problem with the info, character, paragraph, properties, stroke and align panels. Any help on what could fix it would be greatly appreciated? I've searched on the adobe support community and google and no one else seems to be having this problem. Thanks!

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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  14. CMYK and RGB color mixing options are grayed out and unavailable to choose

    CMYK and RGB color mixing options are grayed out and unavailable to choose

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  15. Illustrator 2019 inoperable after Windows 7 update

    Windows 7, CC 2019, 64-bit PC:

    Since latest Windows 7 update, Illustrator opens but none of the tools work, and the pull-downs roll back up before I can select one. Coworker with Illustrator 2017 has the same problem. Photoshop and Acrobat work.

    Also, after the second-to-last Windows 7 update, we can no longer print a second PDF after making the first one, from any program (Illustrator, InDesign, AutoCAD...). We still have this problem too.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  16. GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.

    This happened a few months or weeks ago.

    I am using Macbook Pro - 2017
    OS version: Mojave 10.14.5 (18F132)
    Adobe Illustrator: 23.0.4
    This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.

    I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. New Document > Bleeds behaving strangely

    1. In the New Document window, begin by unlinking the bleed settings.
    2. Set your top bleed to any non-zero value.
    3. Click the link to re-link the bleed settings. All 4 settings will appear to change automatically, to match the top bleed set in step 2.
    4. Click OK

    Unexpected result: A new document appears with only a top bleed, instead of matching bleeds on all 4 sides.

    Tested with the same results on Mac and Windows, both running Illlustrator 23.0.3

    EDIT: Sorry, just realised I hadn't specified, this error is in the legacy New Document window, not the new one.

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  18. Illustrator crashes (hangs) when creating a new file on second monitor

    When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.

    If I try to do the exact same operation on my main monitor, it works as expected.

    Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.

    Illustrator 23.0.3
    Windows 10 Pro (1903)
    i9-9900X
    RTX 2070 (430.86)
    64 GB RAM
    2x HP Z27 UHD Monitors (connected via DisplayPort)

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  19. Cannot PRINT from illustrator

    When I select PRINT i get a message "The operation cannot complete because of an unknown error. [CANF]"

    1 vote
    0 comments  ·  Print  ·  Admin →
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  20. レイヤーパネルでオブジェクトの非表示と表示が切り替えられない

    クリックして非表示と表示を切り替えようとするのですが、一瞬切り替わったようにパネルは反応しますがその表示がすぐもとに戻ってしまいます。結果操作しても切り替えができません。
    特定のオブジェクトだけこの現象が起きます。同じAIファイル内の別のオブジェクトは普通に切り替えられるものもあります。

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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