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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7892 results found

  1. Gradient Annotator tool is not visible for some objects but it is for others

    Gradient Annotator tool is not visible for some objects but it is for others

    1 vote
    1 comment  ·  Gradients  ·  Admin →
    How important is this to you?

  2. File that exports in CS6 does not in CC

    Using Adobe CC (tried all versions to date) I cannot export a .ai file to a CMYK tiff at 600 dpi. I receive the following error "The operation cannot complete because there isn’t enough memory (RAM) available."

    The exact same file is exporting in CS6 without issue (CMYK tiff@600dpi).

    Computer has 32GB RAM of which approximately 12GB are free at the time of the error.

    Illustrator is a fresh install on a new computer (Win 10 Pro). Scratch disk set to secondary drive, no other additions or changes to Adobe.

    Process on CC:
    1 - Boot computer
    2 - Log…

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  3. Scaling / rendering bug - Pucker & Bloat

    workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)

    MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  4. Cant see entire font list in gyphs tab?

    When I open a New Document and want to view glyphs font list with Entire Fonts selected the lower drop-down doesn't change?! The only way I can get it working is by selecting one of the Adobe templates then go to Gylphs tab and then the font drop-down menu works. Odd, then after that all of my new documents work in the Gylphs tab that didn't work previously?! Once I close Illustrator I'm back to square one again. I have exactly the same set up as 2 colleagues I work with and theirs work from the off.
    Is it a…

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  5. Batch in Actions strips the action's effects and results in no file preview

    If I manually start an action for a file, I have a preview for the resulting re-saved file and it has been altered properly based upon my action steps. But, if I batch files with the action, no preview is generated and my file has not taken on any of the the changes the action gives it. Maybe I'm doing something wrong, but I think there's a huge bug with this function.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  6. Character panel issue

    I can not open the character panel. It flashes briefly a couple seconds after clicking on it, but then disappears. I'm running version 23.0.3 on Windows 10

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  7. (v23.0) Al crear la capa 2 y cerrar el programa sale el mensaje "Adobe Illustrator CC 2019 dejó de funcionar"

    teniendo una imagen o figura hecha y al crear capa 2 solo cerrando sale este mensaje

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  8. Text file saved from Document Info palette is not supporting file names in Japanese

    Environment: Windows 10 2018 (originally in Japanese but using English language pack)
    So I'm using CC 2019 in English and when Illustrator saves the Document Info, all files that have names in Japanese will not show up properly in the text.
    I suggest support for Unicode or other more capable standard.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. Links Delay

    iMac, Mojave 10.14, Illustrator 23.0.3

    When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.

    1. When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont…

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  10. Artboard color and palletes not showing correctly onscreen

    Each time my CC updates my swatches and artboard color is off. Adobe techs went in remotely and fixed it once. My CMYK Red looks like Magenta on screen. Reg Black looks Navy blue. PLEASE FIX THIS!!

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  11. font menu not scroll down from some fonts with down arrow tool in imac (Version mojave 10.14.4)

    example attched

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  12. TypeKit

    Type Kit isn't working :( I've shut down and restarted my computer multiple times :(

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  13. Changing font size or leading doesn't get applied but jumps with Undo

    When editing type, I will attempt to change its pt size or leading and no changes are made. When I attempt to undo those changes it jumps back about 10 steps. This happens at least once a day. I run the most recent macOS and CC.

    1 vote
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  14. Can't add Anchor points

    I've been on all the forums and I've tried everything suggested.
    I can't add anchor points - I have a new MacBook Pro.

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  15. crashing

    illustrator crashes every time i use the blob brush

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  16. Illustrator not responding after scaling

    Every time while I use transforming tool it happened! I've to save and close the file.
    System info:
    iMac 27 inch I5 late 2013 - 32gb ram
    Ai CC 2018
    OS High Sierra

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  17. phantom lines overlapping paths

    Sometimes a portion of my shape will look cut off. There is no vector information generating is, it just renders it that way for some reason. Examples attached:

    1 vote
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  18. Illustrator files hides from Finders "Smart folder" search

    I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. Selection tool does no allow to resize a selection

    Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.

    Illustrator version: 23.0.3
    OS: Mac OS Mojave 10.14.4

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?
    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Most likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.

  20. Illustrator opens with all settings lost and menu area unable to grab

    OS: Windows 10 Home. Version 1809. Adobe Illustrator 2019 23.0.3 (and earlier versions)

    I use Illustrator daily. Approximately every 2 months it launches with a corruption. All of my settings are lost and the menu bar has a strange gradient and is unusable. The only solution I have found is to reinstall and set up from scratch, which is time consuming.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
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