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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator CC 2019 is very slow and laggy

    I'm using a Mac OS 10.13 Intel Core i7 16 GB. Ever since I updated to the CC 2019, illustrator became laggy and slow. The other adobe apps worked fine after the update. I saw here that I should try turning the dictation off but that didn't help.
    Everything in illustrator is slow now. And if I use the blend tool a lot in one document the eyedropper option in the gradient window becomes unavailable. Everything even if it's as simple as moving from one art board to the next or zooming in/out is lagging

    208 votes

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    359 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    Thanks for reporting this issue. We understand your problem, but need some more information to get to the root cause of the problem areas. We’d require information about the specific workflows, tools, features with which you’re noticing performance degradation in Illustrator.

    Here are some performance-related issues that are already reported in Illustrator User Voice. If you too are facing a similar issue, kindly add your vote on the relevant threads. If your issue is not listed here, please feel free to open up a new thread. We’re marking this thread as closed for now.

    1.Overprint Preview / CPU Previews in 5k→ https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/34318231-performance-issues-in-pixel-preview-on-5k-retina-s

    2.Performance issues in basic operations Zoom / Pan

    3.Performance issues in Specific features
    Rulers→https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/32228167-laggy-performance-with-rulers-turned-on
    Shape Builder→https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/40204285-shape-builder-performance

    Thanks for your patience and support!
    Ankit Goyal
    Illustrator Team

  2. Color Settings Auto Defaulting

    When you open up a file in the new Illustrator 2019 it automatically defaults your document to have "Emulate Adobe Illustrator 6.0". You can change your color settings to what you want, in my case I use "North American General Purpose 2". But when you click into a different application, ex. Internet, Photoshop, anything; your file changes your color setting back to "Emulate Adobe Illustrator 6.0". This is extremely frustrating and annoying. Please fix.

    109 votes

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    102 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

    Please update to:

    • Illustrator (23.0.1)
    • Photoshop (20.0.1)
    • InDesign (14.0.1)
    • Bridge (9.0.1)

    Please refer below for an issue with recent version 25.2.1 – https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42892902-illustrator-v25-2-1-color-profile-keeps-changing-t

  3. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    64 votes

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    69 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Background Save works but it thinks it's not working!

    Illustrator 2020 v24.0, MacOS Mojave 10.14.6

    1. As I'm working on a .AI file, I periodically save, expecting the saving to complete in the background.

    2. The save completes - I can tell that by looking at the file using QuickLook in the Finder, but...

    Expected Result: I expect the asterisk to go away, and I expect to have no dialog when I click close.

    Actual Result: The "I'm not a saved document" asterisk is still in the title bar, and if I click the close button, I get a "your document won't be saved" dialog.

    I'm uploading a screenshot.

    27 votes

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    16 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. Annoying tutorial tooltips will not go away even after restarting

    Annoying tutorial tooltip persists even after restarting illustrator. Clicked on the button it's referring to, still won't go away. Hides the navigation bar so you can't even move the document...

    13 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Transformation tools in Illustrator 25.0.1

    MacOS Mojave 10.14.6
    Illustrator 25.0.1
    Option Click with Scale tool and typing 120%. OK
    Move. OK
    Option Click with Scale tool shows -35.5% instead of 120%

    Edit: Maybe unchecking GPU Performance in Preferences is a solution.

    11 votes

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    7 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. Illustrator extremely slow when saving

    Illustrator extremely slow when saving - 2.3 GHz Intel Core i5 / Illustrator CC 2019 / expected 2 second save and more like 4 minutes

    It seems to have started after updating the mac.

    10 votes

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  8. scale with constrain not working

    Scale tool with constrain (shift key) is now very difficult to use when smart guides is turned on. In all versions prior to 22.0.1, you could easily use the shift key to contain scale when smart guides was on or off. Now, you must be so inhumanly accurate for constrain to work correctly when smart guides are on. It is just ridiculous that this bug was introduced now after so many years of Illustrator. Please fix! I should not have to turn smart guides off to use the scale with contain (shift key) effectively.

    10 votes

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    Completed (Comments Closed)  ·  2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Object > Align commands are disabled when single object is selected

    Align commands we can assign hotkeys to, instead of using action-wrappers and F-only-keys are great.
    But if you select a single object, the Object > Align command will be disabled (but the hotkeys assigned to separate commands will work anyway).
    Please check what makes this folder disabled for a single object selected and fix it.

    2 votes

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    Completed (Comments Closed)  ·  0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. アートボードが斜めになり復旧できない

    ズームイン・ズームアウトを行うと添付のようにアートボードが斜めになり、復旧できない事象が多々発生しています。
    使用PCにつきましては、以下となります。

    ・Windows10 Enterprise
    ・RAM:16.0GB
    ・システムの種類:64bit
    ・プロセッサ:Intel Core i5-9500 CPU @3.00GHz

    業務に支障が出ておりますので、復旧方法等ご回答お願いいたします。

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. アウトライン表示をするとGPU/CPU表示タグがグレーになる。(選択できない)

    一度アウトライン表示をするとGPU/CPU表示にバグが発生する。
    (選択できない)

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた「アウトライン表示後に GPU 表示に戻れない」という現象ですが、英語による既存の登録があり、Illustrator 2021 最新版「ver.25.4.1」で既に修正されておりますので、ご確認ください。

    View Using GPU Gets Greyed Out Permanently with Outline Mode
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

    よろしくお願いいたします。

    Illustrator チーム

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