Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
684 results found
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illustrator very slow
I can't use illustrator on Mac, it's too slow it doesn't make me move object...
3 votes -
M1 laptop hang
Adobe illustrator keeps hanging on me while
Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???3 votes -
Pattern palette causes program crash
I have been experiencing a lot of problems with Illustrator since updating to Big Sur OS. At first it didn't even open. Now, the Pattern palette causes the program to crash every time I attempt to create a pattern. I have wasted a whole week and I cant seem to be able to get it to work correctly.
3 votes -
3 votes
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software crash
Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.
3 votes -
Visual glitches in 2021 version
see middle blue circle. happens when zooming in and out (white speckles move)
3 votes -
Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10
Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.
I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.
I've installed the previous version of illustrator to test but had the same performance issues.
All drivers updated, and ran through performance troubleshooting in adobe support pages.
Win 10…
3 votes -
Very high latency/lag/delay with basic operations
I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).
There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.
With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.
Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to…
3 votes -
Crash on Quit
Illustrator crashes on quit 4 out of 5 times on my Mac and has for many months and builds. Crash on quit wouldn't be so bad if Illustrator didn't save so many interface and plugin settings on quit. The main crash indicator is below and full log is attached. Currently running illustrator 24.2.3, macOS Catalina 10.15.6. 2019 16" MacBook Pro Radeon Pro 5500M.
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: EXCI386GPFLT
Exception Note: EXCCORPSENOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [56728]3 votes -
Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6
J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.
3 votes -
Switching project tabs fails to update to selected project
In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)
3 votes -
Illustrator crashes when using certain tools, when macbook goes to sleep, when left on too long, when selecting items (CMD+A)
Going mad trying to fix this bizzare problem on my new 2019 Macbook pro.
- Latest version of illustrator (24.1.2)
-Mac OS Catalina 10.15.4, 2.3 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, MD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MBSince maybe last month, illustrator has been crashing more and more frequently, and at the strangest of times. I have everything almost exactly the same on my 2018 Macbook Pro and Illustrator is totally fine on that one. I can't quite figure out what is going wrong with this laptop.
For instance:
-When I…
3 votes -
Zoom in keyboard shortcut bug
Since the update to Illustrator v. 24.1 the zoom in keyboard shortcut (cmd +) no longer works. The zoom out function (cmd -) does continue to work. I have the same issue in Adobe Acrobat. Any fixes would be appreciated.
3 votes -
Magic mouse 2 poor performance
OS Catalina - 10.15.3
Illustrator - 24.0.3
Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gbThe performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features…
3 votes -
too slow and laggy, small edits also end up in not responding or hanging and crashes.
After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.
3 votes -
Since updating to the 2020 version of CC, Illustrator seems to freeze up.
Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
I'm running Windows 10 and just updated it today 12/7/19 and no change.3 votes -
3 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Does 23.1.1. fix the abysmal performance on Mac or no?
Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?
We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.
3 votes -
Illustrator CC2019 23.0.3 crashes on save ONLY WHEN connected to Internet
Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.
I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.
This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've…
3 votes -
Illustrator stops, not responding
Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas…
3 votes
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