Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
Whenever I try to open a new document or a pdf or ai file the screen shows up blank white. It is not because the white part is the art-board since I tried zooming out already and it didn't work. I also tried updating illustrator and that didn't work either nor any other questions I found on here.
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Anonymous
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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Anonymous
commented
I am one of the anonymous below...I have a 2 monitors and it appears to only be an issue for the second monitor. I can open and edit normally on my first monitor but it appears frozen when I drag it to the second. Not sure how many monitor's everyone else is using but it's worth a shot if you are using multiple. Photoshop and InDesign work as expected on each monitor so it's extra weird.
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Kenzie
commented
I am also now messing with it and it works if I don't have the box set to take up my full screen.
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Kenzie
commented
I am having the same issue. I am finding though if I drag the files into illustrator they are working so far.
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Harsh Tiwari
commented
There are a couple of things that can be checked.
First, check if 'Fade Region outside Artboard' is checked OFF.
1. Create a new document
2. Go to Artboard Tool Mode (Shift + O)
3. Click on Artboard Options in Control Panel or Properties Panel
4. Click on 'Fade Region outside Artboard' to turn it ONHowever, even if this option is OFF, you can still see the boundaries of artboard
Secondly, in the screenshot , it can be seen that the app bar, GPU is either disabled or not supported (Rocket icon on the top bar) but the document title shows 'GPU Preview'. So, it can be a GPU related issue, try zooming or panning to check if this is a rendering issue.
Additionally, try changing the color of artboard by Document Setup> Simulate Colored Paper and then, zoom and pan to see , what happens in this case.
Hope that this helps
Thanks
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Dusty
commented
Same problem. Can't find a way around it yet. Updated to new illustrator CC (instead of CC2017), no joy.
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Anonymous
commented
Same issue here as well. Anyone have an idea what could be going on?
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Anonymous
commented
I am having exactly the same problem