608 results found

1. How do you duplicate a layer and the layer contents?
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2. Layers hide?

   While working. Layers gone? What?

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3. Error loading plugins. EraserTool.aip slicingAttributes.aip

   What does this mean???? Every time I open Illustrator it immediately shuts down and asks to run diagnostics but I can't get past this. What do I do? I've lost a ton of projects because it shuts down before I can save..

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4. Type font reverts to default when exiting app

   When I exit the app sometimes my work has been closed upon re-entering the app. When I open the file back up my text/type has reverted to a default font. Seems to only occur with fonts I have imported.

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5. Quick export to png file saves blurry

   When quick exporting the file that saves is blurry. I quick exported the same file earlier in Fresco with no issues.

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6. When I toggle layer visibility it resets my text

   When I toggle off my layer visibility for texts it resets the text that I wrote on a path. Mostly happens writing it on a shape. If the text layer is locked, it stays the same tho so that’s good.

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7. Language

   Добрый день. На моем IPad приложения Adobe Illustrator, Adobe Photoshop устанавливаются на немецком языке хотя в Creative Cloud я поставил английский язык. Помогите пожалуйста

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   Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Здравствуй,

   Язык приложения зависит от языка iPad, а не от языка, выбранного вами в Creative Cloud. Пожалуйста, обновите свой язык до английского на вашем iPad, чтобы установить английскую версию.
   Если язык английский, и вы все еще сталкиваетесь с проблемой, пожалуйста, ответьте на эту тему.

   Спасибо

8. Apple Pencil Issues in Illustrator IPad

   When I try selecting a shape with the pencil or my finger, it will not let me select the item. The pencil is fully charge and the tip of the pencil is tighten. Most of the time it’s when I am trying to duplicate an item and the only way I can get another shape is to create it if I am lucky. Most of the time I will have to exit out of the program on the IPad and reopen it and it will work for a few but then I have the same issue again and again.

   It seems to be only when I try selecting an object which is my main problem , I can use the pencil when to hit the layers on the side and click the different tools, but I can make shape and use the tools but once I am done with the tool I can not select afterwards..

   When I try selecting a shape with the pencil or my finger, it will not let me select the item. The pencil is fully charge and the tip of the pencil is tighten. Most of the time it’s when I am trying to duplicate an item and the only way I can get another shape is to create it if I am lucky. Most of the time I will have to exit out of the program on the IPad and reopen it and it will work for a few but then I have the same issue again and again.

   It… more

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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Make sure you have selected Selection tool while trying to select an object. If you still faces the problem please share a video with us. You can turn on “Show taps as a blue dot” from Application Settings > Input.

   Thanks

9. Rotation handle behind tools-popup for selected object - Illustrator for Ipad

   When an object is selected and user rotates object 180deg with the rotation handle (handle is down/at bottom whereas default it starts above object) the pop-up with tools/options for the object (opacity, stroke, layer stacking, nudge, trash/delete, etc) is layered above the rotation handle in the UI making it impossible to rotate the object again without using the properties panel.

   In light of this, a global suggestion (may not be feasible based on how apple pencil works):
   if the pencil can be detected a short distance from touching the display, perhaps show a cursor with contextual clues as to what the user will do when the pencil touches the display. For instance, hover the pencil close to but not on the corner of a selected object and see the "rotate" cursor that shows up in the desktop version when the cursor is placed in that same position.
   Do the same for a hover-cursor, show a resize/scale cursor when placed on the object's re-size/scale handles to indicate that a resize or scale operation will be done when the pencil touches the display.

   When an object is selected and user rotates object 180deg with the rotation handle (handle is down/at bottom whereas default it starts above object) the pop-up with tools/options for the object (opacity, stroke, layer stacking, nudge, trash/delete, etc) is layered above the rotation handle in the UI making it impossible to rotate the object again without using the properties panel.

   In light of this, a global suggestion (may not be feasible based on how apple pencil works):
   if the pencil can be detected a short distance from touching the display, perhaps show a cursor with contextual clues as to what… more

   8 votes

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10. Internal snapping tolerance for positioning objects is way too high and can’t be changed

    There seems to be a default 'snapping' that is hard-coded. With all snapping and guides turned off under "precision" I still cannot move an object with as much fluid precision as I can on the desktop version w/o snapping turned on.

    I also cannot determine a way to select an object and then drag it by a single point to a single point of another object to 'snap' the points together as is possible on the desktop version.

    28 votes

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    Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    I am not reproduce this issue at my end, can you please share a video for the issue so that we can try it on our end.

    Thanks

11. Brush stopt

    Nu begint ook mijn penseel niet meer te werken, kan geen kleur-vulling activeren.

    Staving van mijn werk blijft een probleem, vaste vormen wel maar lijnwerk met potlood en penseel niet!

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    Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hoi

    Probeer voor het penseel de kleur van de lijn te veranderen. Deel ook een video over het probleem waarmee u wordt geconfronteerd met de potloodtool

    Bedankt

12. In andere laag plaatsen in een dokument?

    Kan ik een item verplaatsen naar een andere laag? Is er een copy paste optie?

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hoi,

    U kunt een object verplaatsen door lang op de afbeelding in het lagenpaneel te drukken en het vervolgens naar de gewenste laag te slepen.
    Er is ook een optie voor kopiëren en plakken in het bewerkingsmenu.

    Bedankt

13. Desktop

    .aic files Doesn’t open on desktop, just. Errors out

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    Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Can you please share what error are you getting? Also, please make sure have the updated illustrator on desktop with you.

    Thanks
    Nitish

14. Ghost Artboard Labels

    There seems to be a weird glitch where I still have the label of an artboard showing despite it being deleted. When I change my viewport on the canvas, the artboard label stays in the same position on the screen. When I tap on it, the function to edit the artboard label still remains, however, doesn’t register the name change when attempted.

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    Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Can you please share a video reproducing this issue in a fresh file. If it is reproducible in any of the pre existing file you can share it with me at nitiagar@adobe.com

    Thanks

15. I can’t move the layers

    I would like that layers can move as I want. And sometimes my layers just dessapear

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    Need More Info  ·  AdminNeeraj Nandkeolyar (Sr. Product Manager, Adobe Illustrator) responded

    Please leave a comment if you’re still facing issues moving layers.

16. How to copy something to another file

    How to copy something to another file

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    Resolved (Comments Open)  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    You can copy art from one document by clicking copy in “Edit” menu in the right bar, then go back to home and open new document. Do a double tap or select “Paste” option from edit menu.

    Thanks

17. Can’t access properties, combine shapes, and other functions

    They are greyed out - is there a reason - I’m on an iPad Pro

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18. couple of bugs noticed

    some captured shapes from creative cloud jagged/fuzzy edges, not smooth & crisp “out of focus”

    some shapes from creative cloud don’t have the blue adjust selection on them when opened into canvas.

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    Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Can you please share a video to understand what exactly you are trying to say here?

    Thanks

19. Crashes when importing or placing PDF file

    The specific file is attached. The loading spinner appears and then the app crashes.

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20. Organizational library

    The transfer of files between iPad and desktop are inconsistent. As a designer I have been transitioning to using my iPad for Illustrator. Files (.ai) on Apple desktop are not showing up on iPad Pro. Using other platforms for organization can manipulate the image and delays production.

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