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Sarah Khan (Illustrator team)

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55 results found

  1. Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018

    2 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Joshua,

    Thank you for reporting the issue. Can you please share a file with which the issue is happening.

    Thanks

  2. Font does not look good

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

    Thanks

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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    A similar issue related to Windows Intel HD Graphics Card has been reported. I would suggest you to upgrade its driver. For that kindly visit: https://downloadcenter.intel.com ans instead of choosing the option for automatically update your drivers, type your GPU card name in search bar. If there is any problem in updating , kindly write to sharewithai@adobe.com. Sometimes an error of driver being not compatible can come up. A hack would be to uninstall existing driver and then install the downloaded driver.

  3. Transparency Abnormal with GPU

    11 votes

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    11 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi German,

    Can you share your system info with us, by following instructions on this link: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html. Ignore the part related to crash.

    Thanks

  4. Rendering and performance issue

    1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Violet

    Can you please share your system info on sharewithai@adobe.com

    Thanks

  5. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Sarah Khan (Illustrator team) commented  · 

    Hi Guillaume,

    Can you please share screenshot of the issue.

    Thanks

  6. Blob Brush size is wrong

    4 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Brushes  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Amanda,

    Thanks for raising your concerns. Can you please share a screen recording of the issue happening on sharewithai@adobe.com

    Thanks

  7. Extra pixel added to image size when exported

    69 votes

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    64 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Kristin,

    Can you please share the file with which issue is happening on sharewithai@adobe.com

    Thanks

  8. Blob Brush leaves temporary marks

    39 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Magnus,

    Can you please share your system info on sharewithai@adobe.com

    Thanks

  9. Sizing Glitch

    1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Sarah Khan (Illustrator team) commented  · 

    Hi Tayler,

    Thanks for raising your concerns. Can you please share with us any screenshot or screen recording of the issue on sharewithai@adobe.com

    Thanks

  10. Opacity and Mask Define Knockout Shape - not working with GPU Preview

    3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi John,

    Can you please send any file or video of the issue on sharewithai@adobe.com

    Thanks

  11. Scrubby Zoom - GPU View greyed out

    4 votes

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    1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    Can you share with us your system info. Inside Illustrator , go to Help->System Info. Copy its contents and send it to us on sharewithai@adobe.com.

    Thanks

  12. Graphics glitch

    5 votes

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    9 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi Paul,

    Thanks for reaching out.Could you please share your system info with us.

    Thanks

  13. Disappearing Content

    2 votes

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    Completed (Comments Open)  ·  1 comment  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Thanks

  14. Unable to export PNG higher than 72ppi

    95 votes

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    56 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    I would request you all to kindly clean your preferences and please let us know if the issue still persists.

    Thanks,
    Sarah

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    Sarah Khan (Illustrator team) commented  · 

    Hi,

    I would request you all to kindly clean your preferences and please let us know if the issue still persists.

    Thanks,
    Sarah

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    Sarah Khan (Illustrator team) commented  · 

    Hi Daniel,
    Thanks for reporting the issue. Could you please verify if it happening with all the files on your system? Also please share with us your system information and the file with which the issue is happening at sharewithai@adobe.com so that we can reproduce the issue at our end.

  15. Surface Pro GPU Issues

    11 votes

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    17 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed by Intel in their latest driver update (15.46.02.4729 – released on 11 JUL 2017 ) available at – https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

    This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section “Update video adapter device drivers” > “Intel (Surface Pro devices)” in below link

    https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

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    Sarah Khan (Illustrator team) commented  · 

    Hi Hajo Hund,
    I tried with latest driver but on a different gpu card and the issue was not reproducible.
    System sometimes do not show any driver update but there is a newer driver for Intel Iris Plus 640 graphics card. The link is:https://downloadcenter.intel.com/product/98911?_ga=2.222692376.246297285.1503058960-1354402477.1503058960. Kindly try this driver and let us know if you are still able to reproduce the issue.
    Thanks,
    Sarah

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