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Jotham

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  1. 66 votes
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    Hi,

    If you will export artboards in any fractional scale or by specifying height and width you will get correct output.

    The best way to not get an extra pixel is keep your artboard coordinates in integers. You can achieve that by changing the reference point of artboard to top left and typing in the nearest integer or do Make Pixel Perfect(Object > Make Pixel Perfect). If size of your artboard is increased please manage that accordingly and export.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

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    Jotham commented  · 

    Just installed the 23.0.3 update and the bug is still there. I've been waiting and stuck with version 2015.3 for this to be fixed. @Ashutosh Chaturvedi Do you have any update on this?

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    Jotham commented  · 

    Sharon,
    That only works if you aren't scaling images though. Keep everything at 72ppi and it's fine, but try outputting at say 100 or 300ppi and the 1 pixel comes back regardless of art board placement. I showed this in the video I made in the earlier link I posted. This worked in 2015.3 regardless of artboard placement. They can make this work without forcing us to move artboards to exact integers.

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    Jotham commented  · 

    Been fighting for this fix since 2015. Last stable build that doesn't have this bug is 2015.3. You can go here https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/30992416-wrong-png-size-if-artboard-coordinates-in-float and vote/read about a workaround that takes FOUR times as long to save the same images as legacy export did. It's still currently under review but probably will not get fixed as it's probably more complicated than just looking back at the code for 2015.3 to see why it worked there and not now.

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    Jotham commented  · 

    @Nitish Agarwal Even with the artboard being on a whole pixel integer I'm still getting 1 pixel added if I need to output multiple sizes from the same artboard i.e. 72ppi, 120ppi, 200ppi. 72ppi works correctly but the 120ppi and 200ppi still add the pixel regardless of artboard placement.

    As you've mentioned before, if you output from "export for screens" you can manually type in the pixels you want the file (1200, 2000, etc) , but I'm finding it takes FOUR times as long to output this way vs export as (20 seconds vs 5 seconds) which severely slows down workflow as I'm having to do this on 100's of files.

    Nitish please have the engineers take a look at this again as it's been nearly 3 years we've been waiting for a fix. Export as works perfectly in version 2015.3 regardless of integer placement so I'm not sure why you guys can't look back to see what the previous engineers did to fix this between 2015.2 and 2015.3 and replicate it?

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    Jotham commented  · 

    @Ashutosh Chaturvedi Here is a video showing the bug is not fixed for either export for screens or export as. I showcased a way in where it works, which is probably why you guys thought it was fixed.

    https://youtu.be/Kn3_XA7wJkk

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    Jotham commented  · 

    BUG REPORT

    VERSION 22.0.0

    Steps taken: File is created with artboards sized to 1200x1200 pixels and exported to jpgs with artboards selected.

    Expected result: Jpgs saved at 1200x1200 pixels

    Actual Result: Jpgs saved at 1201x1200 pixels or 1200x1201 pixels or 1201x1201. When exporting to jpg the file sizes are saved with 1 pixel added to width or height of page size unintentionally.

    Further comments: This is a bug that has been present in Illustrator before and was corrected with the 20.1.0 version (2015.3.1 release). It has since resurfaced with version 21.0.0. (2017 release). Despite an engineer reporting it has been fixed with version 22.0 as of today I can confirm among others that it has not been fixed (see attached files). Some users have noted that you can bypass this issue by placing the artboard on a whole integer on the x and y grid, but this only works if you are not scaling the pages. If you keep it at 72 ppi for a jpg then the page will save at 1200 x 1200 but if you export it at 120 ppi it will still add a pixel and make it 2001x2000 even if the page is on a whole integer.

    Please reopen this bug report and have it corrected ASAP as we have been waiting over a year for this fix. Myself and a few others have been unable to upgrade do to this issue heavily effecting our workflow.

    Thank you.

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    Jotham commented  · 

    @Ashutosh Chaturvedi Please unmark this bug as fixed. I can confirm with Volodymyr this issue is still not fixed with the new 22.0.0 update today. This issue has resurfaced with every new build of a Illustrator for several years now. The last time it was fix was with the 20.1.0 version (3 updates after it's initial build) and returned a few months later with the 2017 21.0.0 release and has yet to be fixed. This issue has made it so I have been unable to update Illustrator since 2015.3 as export jpgs is a massive part of my workflow.

  2. 3 votes
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    2 comments  ·  Illustrator Feature Requests » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Jotham commented  · 

    @Brandon MacInnis Yes a remove point brush tool does somewhat work like that, Astute Graphics actually has a plugin that does something similar, but it still requires you to manually select which points you do or don't want to have effected which can be tedious at times. It also doesn't show you a preview of the line and leaves you with a curved line unless you select the last two points and remove the bezier handles just like if you did Object-->Path-->Remove Anchor Points. I've used similar tools like I am suggesting in other apps I can tell you from experience these three tools save countless hours when designing or cleaning up vectors.

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  3. 40 votes
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  4. 10 votes
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    6 comments  ·  Illustrator Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Jotham supported this idea  · 
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    Jotham commented  · 

    I kid you not. Using Photoshop make a selection - paths - make work path works better than image trace. I just do that now and copy and paste it into illustrator when it's detailed like you've shown.

  5. 19 votes
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    5 comments  ·  Illustrator Feature Requests » Clipping  ·  Flag idea as inappropriate…  ·  Admin →
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    Jotham commented  · 

    Pathfinder - trim does exactly what you are asking if it's vector elements. Astute graphics made a plugin that does it for raster images, but it would be nice if Adobe implemented it as well.

  6. 415 votes
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    142 comments  ·  Illustrator Feature Requests » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Need More Info  ·  Yogesh Sharma responded

    A couple of questions on this:

    1. Would it be okay to have a separate spec creation service much like the upcoming Adobe XD service? On this service, anyone with a link, can select any objects, and view its dimensions (W/H), colors, fonts etc. Or should it be inside Illustrator.

    2. Are you only going to create horizontal, and vertical dimensions? Or would you also like to have angular dimensions as well?

    Please share more details about your workflow.

    Thanks,
    Yogesh

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  7. 4 votes
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    2 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    does the image crop tool work for you?
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Jotham commented  · 

    It sounds like you want a crop tool added for raster and vector objects. What you are suggesting would not technically be a clipping mask anymore as the elements that are being clipped would be deleted which is not the purpose of a clipping mask.

    For a workaround if this is a vector object you can use pathfinder - trim to essentially crop the object and then rasterize. If it's a raster image you will need to crop it in photoshop although there are plugins by astute that do what you are asking.

  8. 2 votes
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    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Jotham commented  · 

    I would include an AI file with this one. They are going to need to be able to recreate it, especially if it only happens 1 out of 10 times. This could be something as simple as the miter limit being too high or it could be related to where the object is placed on the grid causing the issue.

  9. 5 votes
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    1 comment  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Jotham commented  · 

    It's because the objects are still being rendered. You can check this by viewing in outline mode (cmd/ctrl+y). What Illustrator does is use the top object as a sort of alpha mask to hide the areas visually, but they are still there. The objects would have to be deleted to not be rendered and that would defeat the purpose of a clipping mask. They could maybe code something that would hide vector objects outside of the clipping mask from smart filters/snaps but I am unsure of how that would be done.

  10. 116 votes
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    20 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 161 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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  12. 168 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Jotham commented  · 

    This might be my favorite addition in this update. I like how you guys put in the link option to increase speed if necessary. This definitely made things easier. Thank you.

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  13. 52 votes
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    44 comments  ·  Illustrator Bugs » Print  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Jotham commented  · 

    Possible workaround for you guys that need to output jpgs or whatever for proofing. Convert the files to grayscale as the bug only effects 1 bit files. If you need the 1 bit file to be used as a knockout or overlay you can use "make mask" in the transparency palette. Anything that is black will be knocked out, while anything that is white will show.

    If you need the 1 bit image to be a red (for example) instead of black you would make a red box the size of the image and place it below the image, then with both the object and image selected you would click "make mask" in the transparency pallete. This will give you the same look as applying a red swatch color to a 1 bit bitmap. You may need to invert the grayscale image (edit-edit colors-invert colors) depending upon how you want the artwork to look. Just remember black gets knocked out while white is visible. Here is an image from the original poster showing how I took the 1 bit image and converted it to grayscale and was able to get the same look without the bug. https://imgur.com/xrP4KmW

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  14. 1 vote
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    Under Review  ·  4 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Jotham commented  · 

    @sara bentley I have a workaround for you. Convert the distressed 1 bit tiff files to grayscale in photoshop. Copy the layer in photoshop and paste it in the Illustrator file. Select your artwork and group it together. Place the distressed artwork over the artwork where you want it (you can turn on multiply in transparency if you have trouble seeing because of the white background). Then with the artwork and distressed tiff file selected go to the transparency palette and select make mask. This will knock out any areas that are black or shades of gray showing the background color. The preview issue only seems to effect 1 bit files.

  15. 68 votes
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    Background:

    • CC libraries does not have support for Global Process Colors
    • Some users have spoken about InDesign – InDesign does not support Global Process colors
    • Illustrator does support process colors , global process colors and spot colors. The issue is specefic to global process colors – since it is not supported in CC Libraries. We have added the request to support in CC libraries backlog,

    Workaround:

    • Create Process colors in Illustrator and add it to CC libraries – deselect the global checkbox
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  16. 27 votes
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  17. 51 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Jotham commented  · 

    @Ashutosh when do you expect a standard update through the could on this fix? I have a few clients that are scared to do any manual installing of a hot fix.

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    Jotham commented  · 

    @Adam I have not had an issue printing to accurip. What are you using? Do you see a preview of the image in the print dialog box or is it blank there as well? I'm also able to print to a pdf so you could try using that as a work around, but honestly best to just stay with an older version of CC for now. I have gotten word they are working on fixing this, but it may take months before we see a release.

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    Jotham commented  · 

    A video showing the issue and workaround: https://youtu.be/MVuZG_7clrE

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    Jotham commented  · 

    Yeah looks like they changed something with the GPU performance engine again. In the meantime go to edit - preferences - file handling & clipboard and check use low resolution proxy for linked eps. This will allow you to at least see something although it will look low res. Note you may need to move the artwork around for it to update the preview. Spots will still show up in the swatches like usual and it appears to still print properly so you're good there. It's just a GPU preview issue, so I'm sure Nvidia will be addressing this one real soon.

  18. 121 votes
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    15 comments  ·  Illustrator Feature Requests » Type  ·  Flag idea as inappropriate…  ·  Admin →
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    Jotham commented  · 

    This is under type - find fonts isn't it?

  19. 3 votes
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    0 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 18 votes
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    4 comments  ·  Illustrator Feature Requests » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Jotham supported this idea  · 
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