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Chris Phillips

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  1. 12 votes

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    5 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Chris Phillips commented  · 

    Same. The snapping on the iPad version is bizarre.

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  2. 1 vote

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    0 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 24 votes

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    4 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 3 votes

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    0 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 19 votes

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    4 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 12 votes

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    7 comments  ·  Illustrator (iPad) Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 82 votes

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    Chris Phillips commented  · 

    Update: I polled my Instagram followers about this and 64% reported having this problem (200 respondents).

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    Chris Phillips commented  · 

    This has been around for so long now that I just don't think it's going to get fixed. They did a prerelease version where the tolerance was adjustable up to 24 instead of 8, but it still only affected the points, not the handles, and considering we've still got a max of 8 in the retail versions then it must have been scrapped. Either way, it's just a frustrating mess on Windows and borderline unusable on a high PPI screen (because I think whatever the tolerance is on those bezier points, it doesn't multiply for app scaling - eg running the program at 2K instead of 4K).

    And its problems like this that make Adobe's decision to kill previous versions of programs apart from the last 2 releases so problematic. I never had any of these problems in old versions. I've been using Illustrator for around 20 years and I'm at a point where I just dread using it nowadays.

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    Chris Phillips commented  · 

    This is still broken in the latest version in Feb 2021 - particularly on PC. Unusable without Smart Guides on but still not the greatest with Smart Guides on either. The issue exists on the Mac version with Smart Guides off as well. I've given up using Illustrator on PC.

    My workaround on Mac has been to turn Smart Guides on and turn all the features of Smart Guides off except for object highlighting.

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    Chris Phillips commented  · 

    Update: this bug now also occurs on Mac in Illustrator 2020. Maddening.

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    Chris Phillips commented  · 

    Windows 10 - 1909
    Illustrator 24.01

    When trying to select bezier handles the cursor needs to be extremely accurate to successfully select a bezier handle. A pixel off and it creates a marquee instead meaning I frequently miss the handle. Changing the Selection Tolerance in preferences has no effect on the bezier handles, only the anchor points.

    This is not the case on Mac OS where the bezier handles are also affected by the Selection Tolerance preference (I can select them within a few pixels outside of the physical handle)

    I thought this may have something to do with high density displays and the inbuilt Windows scaling but I have tried playing with those settings to no avail and also tested on a regular 1920x1080 display with the problem the same. It occurs regardless as to whether I am using a Wacom pen or mouse.

    The problem also occurs with GPU Performance on or off.

    Judging by a forum search, this problem has already existed for quite some time but I wanted to add my experience to the chorus. As it stands now, it is unusable for me in a fast paced work environment so I've had to revert to using my Mac machine for any Illustrator work (which isn't ideal).

    Note: working with Smart Guides on is not a viable workaround.

    Thanks,
    Chris

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  9. 146 votes

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    43 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Chris Phillips commented  · 

    Still broken particularly on Windows.

  10. 161 votes

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    139 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Chris Phillips commented  · 

    For those still having problems with this - try going to your external preferences txt file, do a search for 'createLiveShapes' and change it from 1 to 0. That helped for me. You can convert a shape back to a live shape if you need to have non-destructive corner radius etc. It's Live Shapes that seem to cause that massive disparity in the rotation vs scale control tolerance.

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    Chris Phillips commented  · 

    Try turning 'Live Shapes' off by default in the Library preferences file. I'm still using CC2018 until I'm forced off of it, but this solution helps in that version (I'm not sure about 2019/2020 but its worth a try). This gets rid of the issue with rotation overriding scale and if you want to turn it back into a 'live shape' for some reason go to Object > Shape > Convert to Shape. It's a bandaid fix but the only way I get any work done in this program.

    1. Quit Illustrator CC
    2. (On a mac) click on "GO" on the top menu bar of OSX
    3. Click "Option" while on "GO" This will make the "Library" folder appear
    4. In "Library" scroll down to "Preferences"
    5. Go to "Illustrator CC (Or Illustrator 20 or higher) "Settings"
    6. In the "en_US" folder you'll find a file called "Adobe Illustrator Prefs" >Open it with textedit
    7. Once the file is open hit (Command "F") and type in "Live" (No quotes)
    8. Look for the line of code that reads "CreateLiveShapes 1"
    9. Change the value of this code from "1" to "0"
    10. Save the file and close

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    Chris Phillips commented  · 

    I'm posting back here to report that this issue persists in Illustrator CC2019 (v23.0)
    Other users that I have asked have also reported that the problem persists on their end too.

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  11. 21 votes

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    35 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

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    Chris Phillips commented  · 

    Thanks for the link Ankit. I've tested on both Mac (Mojave) and PC (Windows 10 latest build) and it's still not working as intended unfortunately.

    The selection arrow cursor will change to the cursor with dot to indicate that it is within selection range and one of two things will happen: if Smart Guides are OFF the cursor will just draw a box selection marquee instead; if Smart Guides are ON the cursor will grab the path/object as intended. This is the same across both Mac and PC. WIth Smart Guides off you still need to be basically on the 1px of the path to select it.

    Using Smart Guides with everything turned OFF except for Object Highlighting is a current work around to this problem, but is not ideal as if you want to use the handy alignment functionality (which is too intrusive for general illustration work) then you have to keep digging back into the preferences to turn it on and off again. This is a separate suggestion really, but with that in mind, I'd love if the Smart Guides preference was in a dockable palette so we could just toggle the functionality of them as needed. Even with these issues aside, it seems kind of odd to have them buring in preferences?

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    Chris Phillips commented  · 

    Same problem here, although only on Windows. I've just moved from Mac to PC and I've had to basically unpack my Mac and use that again instead. Very annoying. In a production situation where workflow speed is critical this is just unusable.

    I've got the same problem that other's have described. No matter what the tolerance setting, you still seemingly only have an exact 1px area in which to select a path otherwise it'll miss and create a marquee instead. I just tested it on Mac, and it works as expected, with an area of selection tolerance outside the path itself.

    How long has this bug existed - judging by this thread, at least a year?

  12. 2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 693 votes

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    Chris Phillips commented  · 

    Same issue here and posted it as a separate bug report. Oops.
    I wonder if the 'Can't finish previewing' bug is related to the GPU acceleration rather than memory.

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    Chris Phillips commented  · 

    Since updating to Illustrator CC 2019 (V 23.0) I've been getting a program crashing bug where all of a sudden a pop up dialog appears with 'Can't finish previewing', the canvas/pasteboard goes grey and the program crashes. It's currently unusable in this state for me.

    I'm on:
    • macOS High Sierra
    • iMac 5K 2017
    • 4.2Ghz Core i7
    • 64gb RAM
    • Radeon Pro 580 8192mb

    Thanks,
    Chris

  14. 107 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Chris Phillips commented  · 

    I'm frequently seeing this problem too.

    Illustrator CC2018
    High Sierra
    Saving to my external RAID drive

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