Chris Phillips

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  1. 590 votes
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    393 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Chris Phillips commented  · 

    Same issue here and posted it as a separate bug report. Oops.
    I wonder if the 'Can't finish previewing' bug is related to the GPU acceleration rather than memory.

    Chris Phillips supported this idea  · 
    Chris Phillips commented  · 

    Since updating to Illustrator CC 2019 (V 23.0) I've been getting a program crashing bug where all of a sudden a pop up dialog appears with 'Can't finish previewing', the canvas/pasteboard goes grey and the program crashes. It's currently unusable in this state for me.

    I'm on:
    • macOS High Sierra
    • iMac 5K 2017
    • 4.2Ghz Core i7
    • 64gb RAM
    • Radeon Pro 580 8192mb

    Thanks,
    Chris

  2. 133 votes
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    78 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    HI All,

    Apologies for marking it complete, that happened due to a conflict. Apologies for the same.

    A small fix of the bigger problem was fixed in the last release and due to some confusion the original issue/thread was closed.

    We have reopened the issue and it is under investigation right now.

    With Best Regards,
    Raghuveer Singh

    Chris Phillips commented  · 

    I'm posting back here to report that this issue persists in Illustrator CC2019 (v23.0)
    Other users that I have asked have also reported that the problem persists on their end too.

    Chris Phillips shared this idea  · 
  3. 78 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Chris Phillips commented  · 

    I'm frequently seeing this problem too.

    Illustrator CC2018
    High Sierra
    Saving to my external RAID drive

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