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Chris Phillips

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  1. 149 votes
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    117 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Chris Phillips commented  · 

    For those still having problems with this - try going to your external preferences txt file, do a search for 'createLiveShapes' and change it from 1 to 0. That helped for me. You can convert a shape back to a live shape if you need to have non-destructive corner radius etc. It's Live Shapes that seem to cause that massive disparity in the rotation vs scale control tolerance.

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    Chris Phillips commented  · 

    Try turning 'Live Shapes' off by default in the Library preferences file. I'm still using CC2018 until I'm forced off of it, but this solution helps in that version (I'm not sure about 2019/2020 but its worth a try). This gets rid of the issue with rotation overriding scale and if you want to turn it back into a 'live shape' for some reason go to Object > Shape > Convert to Shape. It's a bandaid fix but the only way I get any work done in this program.

    1. Quit Illustrator CC
    2. (On a mac) click on "GO" on the top menu bar of OSX
    3. Click "Option" while on "GO" This will make the "Library" folder appear
    4. In "Library" scroll down to "Preferences"
    5. Go to "Illustrator CC (Or Illustrator 20 or higher) "Settings"
    6. In the "en_US" folder you'll find a file called "Adobe Illustrator Prefs" >Open it with textedit
    7. Once the file is open hit (Command "F") and type in "Live" (No quotes)
    8. Look for the line of code that reads "CreateLiveShapes 1"
    9. Change the value of this code from "1" to "0"
    10. Save the file and close

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    Chris Phillips commented  · 

    I'm posting back here to report that this issue persists in Illustrator CC2019 (v23.0)
    Other users that I have asked have also reported that the problem persists on their end too.

    Chris Phillips shared this idea  · 
  2. 15 votes
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    27 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.
    For this issue we have also increased maximum selection tolerance value to 20 px.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

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    Chris Phillips commented  · 

    Thanks for the link Ankit. I've tested on both Mac (Mojave) and PC (Windows 10 latest build) and it's still not working as intended unfortunately.

    The selection arrow cursor will change to the cursor with dot to indicate that it is within selection range and one of two things will happen: if Smart Guides are OFF the cursor will just draw a box selection marquee instead; if Smart Guides are ON the cursor will grab the path/object as intended. This is the same across both Mac and PC. WIth Smart Guides off you still need to be basically on the 1px of the path to select it.

    Using Smart Guides with everything turned OFF except for Object Highlighting is a current work around to this problem, but is not ideal as if you want to use the handy alignment functionality (which is too intrusive for general illustration work) then you have to keep digging back into the preferences to turn it on and off again. This is a separate suggestion really, but with that in mind, I'd love if the Smart Guides preference was in a dockable palette so we could just toggle the functionality of them as needed. Even with these issues aside, it seems kind of odd to have them buring in preferences?

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    Chris Phillips commented  · 

    Same problem here, although only on Windows. I've just moved from Mac to PC and I've had to basically unpack my Mac and use that again instead. Very annoying. In a production situation where workflow speed is critical this is just unusable.

    I've got the same problem that other's have described. No matter what the tolerance setting, you still seemingly only have an exact 1px area in which to select a path otherwise it'll miss and create a marquee instead. I just tested it on Mac, and it works as expected, with an area of selection tolerance outside the path itself.

    How long has this bug existed - judging by this thread, at least a year?

  3. 2 votes
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    0 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Chris Phillips shared this idea  · 
  4. 2 votes
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    0 comments  ·  Illustrator Bugs » Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Chris Phillips supported this idea  · 
  5. 653 votes
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    425 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Chris Phillips commented  · 

    Same issue here and posted it as a separate bug report. Oops.
    I wonder if the 'Can't finish previewing' bug is related to the GPU acceleration rather than memory.

    Chris Phillips supported this idea  · 
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    Chris Phillips commented  · 

    Since updating to Illustrator CC 2019 (V 23.0) I've been getting a program crashing bug where all of a sudden a pop up dialog appears with 'Can't finish previewing', the canvas/pasteboard goes grey and the program crashes. It's currently unusable in this state for me.

    I'm on:
    • macOS High Sierra
    • iMac 5K 2017
    • 4.2Ghz Core i7
    • 64gb RAM
    • Radeon Pro 580 8192mb

    Thanks,
    Chris

  6. 99 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Chris Phillips commented  · 

    I'm frequently seeing this problem too.

    Illustrator CC2018
    High Sierra
    Saving to my external RAID drive

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